Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,332 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 22nd August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. First and last time customer. 1. Website not easy to use, selected one item and it switched to another size. 2. Order marked complete but did not send the first piece I needed. 3. Called up customer support but Danny in Customer Service Hung up on me. 4. Sending out the part, but not sure how, I can not affort another week. So I went out to purchase it at HD. This is now scrap. 5. Buttom line, awful experience, will never do business with them again.”

Helpful Report

Posted 3 years ago

Hi Craig - thanks for your review. I've forwarded over a prepaid label per your email request and will issue a full refund for anything you'd like to send back and have already credited you back for the missing part. We must have gotten disconnected on the call, as I was likewise under the impression that you had hung up on me. Our apologies for any confusion. Denny ~ Customer Service Manager.

Posted 3 years ago

“High quality items. Professional materials”

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Posted 3 years ago

“What a bunch of idiots. Shipped me the wrong product. Not even close to what I ordered !!!”

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Posted 3 years ago

“Just what I needed!”

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Posted 3 years ago

“I bought some sprinkler head check valves, but they are too big to normal sprinkler head, they can’t be used. Sorry, I am not a professional.”

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Posted 3 years ago

Hi Kinman - apologies for any confusion - the check valves that you purchased are listed as being specifically for Hunter Pro Spray heads. If you're trying to put them in a different type of head they definitely won't work. I'll follow up via email and we'll see if we can get things figured out for you so that you have the proper check valves for your system!

Posted 3 years ago

“Price was right and delivery was on time”

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Posted 3 years ago

“got what I expected and quick”

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Posted 3 years ago

“The website has a lot of info on the product and the videos are very helpful giving details about each item. Customer service was great, they made sure to let me know to contact them if there were any concerns or questions. The shipping of the items was fairly quick, but the items which in this case were small came in about a couple of days apart.”

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Posted 3 years ago

“Ordering was very easy and it got delivered very quickly.”

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Posted 3 years ago

“Better customer service for my 30 cent piece of plastic from this store than my $60,000 Tesla. No joke, I got a personalized video talking about my project and felt I could have a conversation with the person, just like the old days when you could shop at Mom and pap stores.”

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Posted 3 years ago

“order was quickly processed and delivered. I appreciate the ease of this order.”

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Posted 3 years ago

“Products came as ordered (3 Hardie solenoids), and arrived early. Nice website, great company. One of the solenoids has damaged threads (where the molding comes together), but that is not Sprinkler Supply Store's fault. I will use them again.”

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Posted 3 years ago

“Always have everything that I need, and quick delivery.”

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Posted 3 years ago

“Ordering was simple and easy to find the items I was looking for.”

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Posted 3 years ago

“great job great job great job great job great job”

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Posted 3 years ago

“They had exactly what I needed which I could not find anywhere else. And it was at a fair price!”

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Posted 3 years ago

“Product and shipping were great other than one of the couplings were missing an o-ring.”

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Posted 3 years ago

“Items in stock at great prices!! Fast shipping too!! Thank you!”

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Posted 3 years ago

“Price is very competitive and delivery is on schedule”

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Posted 3 years ago

“I ordered a hunter sprinkler box and it came in. I installed it and it works.”

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Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,332 reviews