“I purchased a cord a few weeks ago. When I finally opened it and tried to use it, it won’t make a proper contact to charge. I have emailed twice with a video of the problem and no one has gotten back to me.”
“I got the wrong product the first time and then when I reordered it, it was shipped to the wrong address after I changed it, and now I don’t even have the product”
Hello, Christine!
We hope this message finds you well. We wanted to provide you with an update regarding your recent order replacement. After investigating the issue with the tracking number provided for the first replacement, we've identified that it is not functional.
To ensure you receive your order promptly, we've processed a new replacement with the order number ST75140. This should allow you to track your shipment accurately and receive your order without further delay.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Hi, Caleb!
We’re sorry to hear that the Statik360 cable has not lived up to your expectations.
We take your feedback seriously and we're always improving our products and our service.
Rest assured that we will continue to serve our customers better.
Have a great day! :)
“The Glo-charging cable does not work, have tried to send e-mails 4 times. Not easy to contact the customer service. Purchased 2 black + 1 Glo all 2 M long. This was second pruchase not pleased with purchase - service.
Thanks
Mohan Channa
615 969 9143”
“The product is overall good. I have bought 6, and pleased with 5 of them. 1 on the cables doesn't charge; it lights up and connects, but want charge. I've sent several email, tried to call 100s of times, and even written a bad review. The product is sound but if you have a problem, the customer service SUCKS”
Hello, Shandra!
The Statik360 cable comes with 3 different tips in the box, including USB Type C (for Android devices), Micro USB micro B (for Android devices), and Lightning (for Apple devices), so you can charge multiple devices with ease and for sure it will work on your device.
Someone from our team will assist you. Kindly check your email.
“I bought three of the statik 360, they don’t work on apple car play, so I bought a pro version that does. The problem is the phone adapter for iPhone does not work on both cables so the 360’s are useless”
Hello, Scott!
The Statik 360 PRO and Statik 360 standard are not compatible with each other.
That means you must use only the PRO magnetic tips with the PRO Statik cable. The same goes for the Standard!
The difference between them is this entry for data in the cable and tips!
If you exchange the tips with the cables, they won't work, not even magnetize!
This is something that our product team is working on already, but these things take time.
The Statik 360 PRO is a much more recent product, and the Statik 360 standard has been produced by us for at least some years now.
Hope this clears up the issue.
“Bought a charging lead from Static , very pleased with the product , excellent quality.
Subsequently ordered some spare magnetic tips from them , when the package arrived the pack inside the envelope was empty.
Contacted them via their website to ask about this.
Still no response or reply two weeks later.
Very disappointing.”
“I sent an email letting you know my cords weren't working well never received a response
Also your website needs to have more info on the different kind of cords and magnet attachments. I realized I bought 2 different types of chords but didn't realize they weren't interchangable...so now if I want to use the 6ft chord I would have to change the magnet which isn't easy nor convenient...your customer service is not good..and your website needs to be more clear... Especially for non techy people! I LOVE the concept of your product but you need work on customer service and clarity on your website....thank you”
Hi, Andrea!
We understand your frustration regarding this issue with your order, and we sincerely apologize for any inconvenience you may have experienced. We value your feedback and would like to address this situation promptly.
Please, check your email so we can help you.
Have a great day! :)
Hi!
Our Statik360 cable is focused on charging and practicality, unfortunately, it was not possible to include data transfer in this cable, so it is a charging cable.
The one that is capable of data transfer, Apple Car Play, and Android Auto is the Statik360 PRO version.
You check it here: https://statikco.com/products/statik-360-pro
“I received 3 defective cables & 1 cable the wrong length. I've been waiting 2 months for the cable I ordered & haven't received a working cable, the proper length.”
“Although I found the Statik charging cords they stopped working.
One cord the end of the magnetic tip came off.
Another just wouldn’t work.
Also I haven’t been able to charge my IPhone with any of the other ones.
I’m back to iPhone charging cables or charging pads.
They are still working on my other electronics.”
