“order before cable with the blue light, those worked great. The purple light cables sucked and you will lnot make good on them. The center tip in not the same and it will not charge. I contact Statik and to date no help. Until your customer service makes good. Worthless cables, for Charging. $36.00 dollars spent and the don't charge or even stay on. Keep your Good Will refund or replace. The Blue lighted ones worked, Purple lighted do not. Picture attached. New cables, purple light, on left (not working) vs the older cables on the right (Blue light, those work great)”
“They don't last long. I'm a super user and use the cords to charge may devices in different locations, my car, my bedroom, my work station and the cords die and stop charging for no good reason.”
“The chargers would not charge my phone, and I had to jump thru a lot of hoops to get my money back, and I had to pay shipping back, which I felt I shouldn't have to do since the charger would not charge my phone, also the amount refunded was a dollar short.”
“While the magnets worked as intended, and the rotation of the charger was super helpful, I would greatly appreciate some kind of lock for the charger head.
I frequently have issues with the magnet disconnecting instead of rotating, requiring me to be careful to keep my charger connected - which is what this product is designed to avoid.
Not only that, but whenever I *do* want to pull the charger from my phone, the magnet isn't strong enough to pull it out, and I have to take off my phone case to pull the charger head out.
My last complaint is a simple one that makes the charger I received completely unusable. It is ASTRONOMICALLY slow. It takes about 11 hours to charge my phone from 0 to 100.”
“Not happy with this product. Customer service was fine. They tried to help with issue of weak magnet but even sending a new cord with bigger magnet there were still issues. The magnet doesn’t hold well and even disconnected when my phone was just sitting on a table so it did not charge over night as needed.”
“I love the Product but both the items I bought where not correct. It also took them a litteral whole month to respond to my first email. Then weeks for there second response. Then they sent me only 1 of the 2 items I bought. I should of just returned them through Amazon then try to do it through there customer service.”
Hello Marin,
Thank you for your feedback.
We're glad to hear that you found our products to be of good quality. We apologize for any inconvenience regarding the availability of micro USB tips and the inability to purchase them separately. We understand your disappointment, and we'll take this into consideration as we strive to improve our product offerings and customer experience.
If you have any further questions or concerns, please feel free to reach out to us via email. We value your feedback and are here to assist you.
Statik Support Team,
“Love the product, but don't make a mistake when ordering because they make it almost impossible to correct. They make it hard enough to exchange something you didn't mean to buy nor can use, it's not worth sending back. And they won't pay for shipping if tou can send it back.”
Hello Kim,
Thank you for sharing your experience. We apologize for any difficulties you've encountered with our ordering and exchange process. Your feedback is important to us, and we are continuously working to improve our customer experience. If there's anything specific we can assist you with or if you have further concerns, please don't hesitate to contact our customer support team directly.
Have a good day!
“well customer service was awful took forever to get back to me the charger doesnt work real well with the magnet comes apart to easily also it was way to expensive for the charger! i wouldnt order anything from you guys again cause i dont know if it will be like this plug!”
Hello Paul,
Thank you for sharing your experience, and we apologize for the inconvenience you've encountered. We strive to provide excellent customer service and it's disappointing to hear that we fell short of your expectations.
Regarding the charger's performance with the magnet and its price, we appreciate your feedback and take it seriously. We're constantly working to improve our products and services based on customer input.
If there's anything specific we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us directly at customersupport@statikco.com. We value your input and hope to have the opportunity to restore your trust in us.
“The idea is intriquing but upon trying the magnetic charging cables, the magnets are not nearly strong enough to be practicle. Especially with kids wanting to play on their tablets while they charge. The pieces that plug into the devices also do not play well with many protective cases.”
Hello,
Thank you for sharing your experience with our magnetic charging cables. We apologize for any inconvenience caused by the magnets not being strong enough. We understand the importance of a secure connection.
Regarding compatibility with protective cases, we acknowledge the challenges and are continuously working to improve our product's compatibility with various cases.
Your feedback is valuable to us as we strive to enhance our products. If you have any further suggestions or if there's anything else we can assist you with, please feel free to contact our customer support team.
“Only 1 worked from the gate ITS THE BEST IDEA
I LOVED THEM THE IDEA ETC... so I bought 6 and 4 failed so I showed them ( lifetime guarantee) and by the time all 6 died so they sent 2 and only one worked BRILLIANT IDEA not the greatest quality control”
“I ordered 3 cables, as fast charger and a car charger. The took forever to arrive. I was unable to check their status because the link disappeared so fast so they could see me more stuff. When I was finally able to see the status, there was nothing there. I wrote to support and got the same canned response over and over again with a promise to update me when he "heard from the shipping department" which never happened. Then, when I had an issue with one of the cables, it broke while I was communicating with them. They are quite flimsy. They had to communicate with me 3 timeds for me to verify and reverify that they would send a replacement. They are not particularly user friendly. Purchase at your own risk.”
Hello,
Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you faced with your order and our customer support.
We deeply regret any inconvenience caused by the delay in the arrival of your cables and the difficulties you encountered in tracking your order. Your feedback regarding the communication process with our support team is concerning, and we apologize for any frustration this may have caused.
Regarding the issue with the cable breaking, we understand how frustrating this must have been for you. We strive to provide high-quality products, and we are disappointed to hear that this was not your experience. Rest assured, we will review our products and processes to ensure improvements are made.
We appreciate your patience and understanding throughout this process. Please know that your feedback is invaluable to us, and we will use it to enhance our services.
If you have any further concerns or require assistance, please don't hesitate to reach out to us via email.
Statik Support Team,
“Ordered through Amazon. Have not received my purchase. Still trying to get through to Amazon to replace them. Or refund. Bought 2. Tracking said delivered but was definitely not!”
Hello Donna,
Thank you for reaching out to us. We're sorry to hear about the trouble with your order.
We will contact you directly via email to assist you further with resolving this issue as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience.
Statik Support Team,
