Hello Alfred,
We apologize for the inconvenience caused by the delay in receiving your order. We understand your frustration and appreciate your patience.
We will investigate your order immediately and provide you with an update as soon as possible.
Thank you for bringing this to our attention. We are committed to resolving this issue promptly.
Statik Support Team,
“The concept is okay obviously I bought one. Tried to use it with my iPhone but the connection wasn't working and it's too easy to lose the tiny end bits. Also hated trying to pull them out of my devices.”
Hello,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced with our Statik cable. Please note that the Statik cable is designed to charge both Android and Apple devices. To use it with an iPhone, the magnetic tip must be pulled out before connecting. Additionally, our cables include a cable organizer, which is useful for storing the magnetic tips and preventing them from being lost. We appreciate your input and will take it into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our customer support team.
Have a great day!
“The original Statik cable wouldn't connect to Apple Car Play.
So I was sold the Statik Pro cabe which supports more wattage.
The magnetic end are not interchangeable between the standard and the Pro Cables.
So I didn't end up with a useable solution.
And support reported that the expense of returning the cables to the factoy (my expense) wasn't worth it.”
Hello Wayne,
Thank you for your feedback. We apologize for the inconvenience you've experienced with the Statik cable and Apple CarPlay compatibility.
We understand your frustration regarding the incompatibility between the standard and Pro cables magnetic ends. Our goal is to provide products that meet your needs effectively, and we're sorry to hear this was not the case for you.
Regarding the return policy, we regret any confusion or inconvenience caused. We strive to make the return process as straightforward as possible, but we understand that return costs can be a concern. We appreciate your feedback.
Hello Xavier,
Thank you for sharing your feedback with us.
Our Statik cable is designed to meet various charging needs. With its interchangeable magnetic tips, it offers compatibility with both Android and Apple devices. Should you encounter any charging issues or defects with the cable, please don't hesitate to reach out to our customer support team via email. We are here to assist you and ensure your satisfaction.
Statik Support Team,
“Service recovery after receiving faulty cables was not handled in any world class manner. You made the entire process far more difficult than other world class merchants. The need to send pics/videos, what seems to be a replacement only option, when the majority of the version of the cable I purchased was defective.
This was my second order from Statik, this time for a different version of your cables. I would rather a refund or offer to replace with a different version of cable over replacement. My only option after going through your tenuous process was a replacement of cables I believe will fail in a short time.
Needless to say, my second order is now also my last order. I will stick with merchants that are world class; it’s a shame, since I was purposely trying to spread the wealth from large corps to smaller entities.”
Hello,
We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Your feedback is invaluable to us.
Rest assured, we take such matters seriously, and we are committed to resolving this issue to your satisfaction.
One of our associates will be reaching out to you shortly to address your concerns and explore alternative solutions. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to make this right.
Thank you for giving us the opportunity to rectify this situation, and we hope to regain your trust in the future.
Statik Support Team,
Hello Tom,
We're sorry to hear about the issue you're experiencing with the magnets on your iPad. We recommend removing any case or cover that may be interfering with the connection between the magnets and your iPad. If the issue persists, please don't hesitate to contact our customer support team at customersupport@statikco.com for further assistance.
Your satisfaction is important to us, and we appreciate your feedback as we continuously strive to improve our products and services.
Statik Support Team,
“The concept for these chargers is excellent, however, I have had issues with the chargers breaking. The magnet on the adapter in my phone broke unexpectedly, but worse, one of the chargers flexible ends broke off right after I took it out of the package. I will not be purchasing any additional items from Statik”
Hello Lynn. Thank you for taking the time to share your experience with our product. We're truly sorry to hear about the issues you experienced with the cables. We stand behind the quality of our products, and we offer a one-year warranty for situations like this. We want to ensure that you are completely satisfied with your purchase. Please reach out to our customer support team at customersupport@statikco.com with your order details, and we'll be more than happy to assist you with a replacement. Thank you for bringing this to our attention :)
“Disappointed! I had to contact them because I didn't receive my order the first time even though it said delivered, so after 2 months I received my order. I thought it was good so I bought or rather wasted my money on 6 cable chargers and 3 packs of tips. The tip fits the devices well, BUT without a case, it easily detaches from the charger cable while trying to charge, plus the charger cable gets very hot during charging. From my experience I do not recommend them because they are not worth it.”
“I really wish you guys would've responded to me when I not once, but TWICE tried contacting customer service through the claims part of the site about one of my chargers being defective. It's been almost 3 weeks and no reply. Other than that my other chargers work wonderfully.”
“It's the second cable I received cause the first didn't work it took long to charge the phone, and still the same, this new one, provided by the vendor to replace the first one, it takes longer than the original cable that came with the phone charger, so I give two stars for the response of the vendor providing a replacement, but for the results it only deserves one.”
Hello Urbano,
We're sorry to hear about your continued charging issues with the replacement cable. We provided the PRO cable as a replacement, which typically shouldn't take long to charge your device. We recommend checking your wall adapter, as basic power adapters may cause slow charging. It's important to use a compatible adapter to ensure optimal charging performance. If the issue persists, please reach out to our customer support team for further assistance. We're here to help resolve any concerns you may have. Thank you for your feedback, and we appreciate your understanding.
Statik Support Team,
“I bought 6 of these and at first they were great but then 2 of them stopped charging anything. I was a bit disappointed because I was planning on buying more.
John Esposito”
“Quite dissatisfied product quality is ok but when we talking about speed is actually quite poor
Other thing the whole unit is quite heavy when connected to phone it’s a bit uncomfortable to carry because my first time one of my units snapped”
“I love the ease of connecting & disconnecting but the magnets in the cord ends keep coming out. I’ve had 1 replaced then soon after another did the same followed by another. If they can work out a better way to secure the magnetic disc they’d have a really good product. & no I haven’t tried to replace the last two.”
“There was an adapter (Android) part missing from my Statik Pro 360 kit. I wrote them a letter. A few months went by and they responded and sent me the wrong part. They sent the non-pro version. Based on the long time involved and the wrong part sent, I have to give them two stars even though I do like the product.”
“I have purchased a total of 5 360s and 4 360 pros. The 369s were slow charging so I replaced them with the 369 pros because they say they are faster charging.
None of the 360 pros charge any faster. I can start charging at 80% and the message comes up that I need to use original equipment to charge faster. It says it will take 3 hours and some odd minutes to complete the charge.
I am a professor and do a lot of grading courses on my phone and the 360 pros advertise they charge quickly even when playing games. By the time I finish grading while charging, I have lost charging percentage instead of gaining.
One of the 3 foot 360 pros has never worked and nobody will help me get it replaced. I have contacted them with three emails and taken their surveys twice but all I get is did you get our response? Check your junk email. I have and have responded twice with no further response from them. I am through with them. They don't work well and they won't stand behind their product or even acknowledge the problem.”
“I waited for a very long time to receive my package. I emailed due to waiting for a very lengthy time. I noticed my address was wrong and I changed it straight away. My email was answered promptly. I was grateful. Then I received a message stating that my package was delivered but then returned to a depo! Then it took a very long time for me to receive it. I did request a refund, a refund that I didn’t receive. And they said they would resend another one to me. Wasn’t happy. Yes I finally received it a week ago.”
