“I have two issues. First, your customer service is slow, both in response and helpfulness. I asked for help through your automated email service. It took two weeks for a response. A simple direct person to person phone call could have resolved things in minutes. Secondly, regarding your product~the magnetic coupling is weak. I'm sure you know that already and what that results in. Finally, customers should be offer a choice of the three connector attachments. Most people have only one device not three different ones. Having three of the same attachments would be desirable, since they are easily lost or misplaced.”
“Bonjour,
Le principe est génial !
En revanche je suis plutôt déçue de l'efficacité du câble.
Premièrement, l'aimant n'est pas si puissant que ça.
Deuxièmement, je ne sais pas si le cable est compatible avec toutes les prises, mais chez moi, la charge ne s'effectue pas toujours, il faut que je retire l'embout puis que je le remette pour que la charge soit prise en compte. Est-ce un problème de compatibilité avec la prise ?”
“Unfortunately the product was no good for me.
Got the 360 Pro but it only lasted a week before connection problems.
Connected it and it wouldn't connect properly.
So I have gone back to standard cables.”
“I wasn't impressed by this product. The picture looked better than the real thing. Not up to your high standards. It looks cheap and I'm not sure if I will ever use it.”
“Great in concept but fails in reality - trying to remove the charger is a lot of work every time as the magnets are not strong enough to hold on the accessory and it gets stuck every time. If you have no nails or weak nails that break easily this is a problem getting it out of your device since they are in no way connected to the charger. Also, super easy to lose the little tips since, again, they are not connected to the charger. This is my least liked charger in the house.”
“I have bought several items from them. They seemed pretty attentive to customers and concerned. On my last item I bought, there was an item accidentally put into my cart on check out. I contacted them immediately to let them know. I did not hear back for a few days and by the time I did they said it was too late to cancel the order. They charged me for it and never heard from them again. That soured me and I have not bought anything from them since.”
“I have two cables, one short and one long that don’t work. I have emailed many times and all you do is make excuses. You have now said you would replace them but I have been waiting for weeks and no delivery. I think my comment says it all about Statik. Not happy”
“Product is good but customer service is horrible. Received product 2 months late. Slow to respond. Don't resolve concerns. Really poor execution of the transaction.”
Hello Ben!
We sincerely apologize for the delay with shipping your order.
Regrettably, due to an issue with our inventory management, we have encountered a delay in shipping your order. We sincerely apologize for any inconvenience this may have caused you. We're glad that you already received your order.
Your satisfaction is of utmost importance to us, and we deeply appreciate your understanding and patience during this unexpected delay.
Rest assured that we will work with our partner courier to serve our customers better and avoid shipping delays.
Have a great day! :)
“Initially I thought this was a great product and it worked well. After about a week, one stopped charging my phone. I haven’t had time to research which part (magnetic cable or insert piece is the culprit).”
“The magnet seems to work well and the cable is nice but it doesn't work with my Samsung 45watt charger. My phone says it is super fast charging 2.0, but it is definitely not charging as fast as it would.”
“The adhesive starting falling off my dash almost immediately, I have to constantly move it back up before each use cause the weight of my phone brings it down. The magnet is strong and that's the pro here.”
Hi, Blake!
We apologize for the inconvenience you experienced with this issue.
Unfortunately, we don't have separate adhesive for this product.
We suggest you check it on Amazon or other online shopping platforms you use.
If you need further assistance, please don't hesistate to reach out at our Customer Experience at customersupport@statikco.com so we can help you.
