“Horrible customer service. Need to return purchase & waiting over a week for a response. Still no response. Unacceptable. Plus no phone number to even call them about it. Won’t buy from them again”
“I can't review the product that I ordered because I have not received it. I ordered it on 12/9/24, and the shipping info said it would take 7 to 10 days to receive, it is now 1/11/25. I have received at least 2 emails from them every day, since placing my order, asking me to buy more products. I have contacted them 3 times about my order, and they finally responded after the 3rd request saying I would get it eventually. I don't have high hopes. And even if I do eventually receive it, and it is the best thing ever, I will never order anything from them again. The fact they sent me a review request, knowing I haven't received their product yet, shows just how terrible their customer service is.”
“This was not recently but I have purchased from static twice both times the fast charging cable worked fine for approximately 2 weeks the went to slow charging and on occasion even reverse charged. Static even though I said I didn't want a replacement sent one and the same thing happened.”
“Never received my order. I have written multiple times and the only response I received was from an automated response which never resolved my situation. I would not buy anything from here. It’s a scam. Never received my money back either.”
“Ordered in early December - two orders. Still haven’t received either one and no updates or ability to track order. Have no idea about your product because I haven’t had the opportunity to use it!! Your service sucks ass!!”
“ReportFraud.ftc.gov
70 days ago I placed an order, paid for it in full, still waiting for it, and the customer service is quite dismissive. The tracker on my parcel which supposedly came from China ends in Illinois which coincidentally is where Statik company is from.
Avoid this company at all costs.
Please report them to the Federal Trade Commission for fraud”
“Horrible...still waiting on my shipment... It will be one month on the 13th! I've tried to email and I always get an auto-response. I want a refund at this point!
Statik Support via sendgrid.net
Mon, Dec 23, 2024, 11:24 AM
to me
Dear
Thank you for reaching out to us. This is an automatic reply. 🤖
IMPORTANT: Due to the holidays our ticket income is higher than normal, so our responses are slower than normal! All communications should be responded to in 3 to 4 days!
Our reply time is currently a few days; an agent will be here to help you as soon as possible, but rest assured that we are committed to assisting you as efficiently as possible.
We'd like to ask for the following information so we can provide you with the best service:
Order Information: The more information you share the quicker we will be able to locate your order, so please, if you haven't yet send us your ORDER NUMBER and ORDER DATE, so we can locate your order. If your order was placed in one of our retailers please let us know the specific store!
Questions or Concerns: Please share your specific query or concern with us. The more details you provide, the better we can address it accurately. You can also check our help center.
Changes or Updates: If you have any changes to your order, such as an address update, please send us the complete and updated information. Ensuring the accuracy of your details is vital to ensuring a smooth process.
Product Issues: If you are experiencing any problems with a product you have already received, please assist us in understanding the issue better by providing images or videos that showcase the problem. This will aid us in determining the most appropriate solution.
📣 Please be aware that the orders will be processed around 2 hours after they are placed. So we can't do changes after this time. ❗️
Your satisfaction is our top priority, and by providing the requested information, you enable us to serve you more efficiently.
We sincerely appreciate your patience and cooperation during this time of high demand. We understand that waiting can be frustrating,
Warm regards, 💜⚡️”
“I am rating as 1 star since I was asked to review a product that has not been delivered. I ordered on Dec 13th as a Christmas gift and as of today, Jan 7th my product is somewhere between China and here.”
“Ordered items on Dec 13th, as of Jan 7th STILL have not received my chargers OR valid tracking info. Customer service is pretty much non existence, as it is "canned" reply with no real help.”
“I placed my order on 12/14/24. I have not received my order and have not received any updates about it. Cannot get a hold of a person, only receive “automated” condolences. Skeptical that I will ever receive it. Very disappointed.”
“Well right now I can’t give you a review of the items I ordered because I still haven’t received them 😠. I have made the purchase on December 14 almost a month and I am still waiting for the package 📦.”
