Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,263 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the cup. Used it over the weekend on a backpacking trip and kept my coffee warmer longer. Great product and love the color!”

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Posted 3 years ago

“Delivered within 18 hours. Great price and quality. Look forward to my next order”

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Posted 3 years ago

“Absolutely fantastic service, it couldn't be easier from start to finish and was so impressed with the speed of delivery and the quality of the packaging will definitely be using stuarts again”

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Posted 3 years ago

“Great range of stock and good quality. Reliable and if you have an issue there's someone on the end of a phone to help. Great to see an independent doing well - not many left!”

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Posted 3 years ago

“Great website, easy to purchase, and super fast delivery. Highly recommended 👍”

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Posted 3 years ago

“The shoes received were great quality however they were advertised as EUR43 or UK9, which is my size (every pair I've bought in the last 30 years have been this size and all have fitted) but these were at least 2cm longer than a UK size 9. They were huge. They were simply not the size I ordered and as such I was entitled to a refund. Stuarts initially refused to issue a return label, pointing to some T&Cs which infringed my consumer rights (not a good look for a quality establishment). After a few conversations with them, they decided to issue one "as a gesture of good will (sic)". When they received the shoes back, then issued a partial refund to recoup the cost of the return label. So much for "good will (sic)." Just embarrassing. For stylish shoes, great if they happen to be sized accurately - but if you have any sort of problem and need to speak with customer services, don't expect a quality experience.”

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Posted 3 years ago

“Made an order 5 items well over free delivery price, I was going to be away for 2-3 days and didn't want delivery too soon. Was told I would have to pay extra for the delivery so I left it and lost an item.Bit disappointed as I'd used them often.Wrote and asked how to use loyalty points and they didn't bother to reply.”

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Posted 3 years ago

“Stuarts have in my recent experience been a very good company to deal with. Due to sizing issues with a particular make of jeans I had order , return , exchange and have a telephone conversation with their customer service department. Each time they have been fast and efficient . A refund that was required was quickly back in my account. Nice to deal with a top independent store.”

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Posted 3 years ago

“An astute mixture of styles represented across the clothing range.”

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Posted 3 years ago

“Had exactly what i was looking for and very fast delivery 👍🏼”

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Posted 3 years ago

“Fantastic service and customer support. I ordered wrong size online by mistake. Emailed them and they changed order straight away. Arrived on time with no problems at all”

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Posted 3 years ago

“Excellent online store for quality brands. Excellent prices throughout the year, great customer service and occasional genuine sales.”

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Posted 3 years ago

“A+++++++++!!!!! Service could not of been better! I purchased a pair of Timberland boots from Stuart's that had been sold out here in the United States, (the color) and they were also on sale, half price! I selected the most affordable shipping and coming from London to the United States, received them in just two days!!!!!! Brilliant!!!! 🙂 I got the last pair in my size, just wished I had found your sooner, would of ordered one or two more pairs. Thank you!”

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Posted 3 years ago

“Bought my 4th Armani pair of jeans from Stuarts,quality clothes and great service,the sales are brilliant 👏”

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Posted 3 years ago

“Arrived a day late but really pleased with the jeans .”

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Posted 3 years ago

“Nice product and quick delivery. Thank you very much”

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Posted 3 years ago

“Quality clothing and footwear,easy to use and quick delivery.Open a shop in Edinburgh please.”

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Posted 3 years ago

“Fast and quality products !!”

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Posted 3 years ago

“Great shop very easy to order from and very quick with delivery”

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Posted 3 years ago

“Excellent customer service, and very fast international shipping!”

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Posted 3 years ago

Stuarts London is rated 4.8 based on 20,263 reviews