Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,263 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to give Stuarts 5 stars but I am afraid I cannot because they use the services of Aramex couriers. Aramex is the absolute worst courier business I have used for both local and international parcel delivery. On numerous occasions I have waited around 3 weeks for taramec to deliver parcels detained at their local hub which is approximate 7 KMs from my home. They have zero customer support and are impossible to contact. The parcel from Stuarts will not be delivered in time for Christmas, it was sent to a Sydney depot despite the correct depot in Perth being 6 hours closer to the Dubai hub. I have contacted Aramex repeatedly with zero response. Not happy”

Helpful Report

Posted 3 years ago

“Very happy with both the communication and the speed of delivery”

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Posted 3 years ago

“when I enquired about the item I purchased i asked how much it would cost to return if it did not fit, no one mentioned any more than just the return postage. However it included postage to me as well and cost £12 in total. I think it is sneaky and very disappointing to not make this clear. Unlikely to repeat any purchases from you again.”

Helpful Report

Posted 3 years ago

“Can’t complain with the excellent and efficient service. Good selection of clothing and especially the workwear type garments. I was gutted as I have been looking at the Stan Ray 80s pants for a while, the blue ones (one wash denim) were a bit too indigo and they didn’t match any of my work wear over shirts. I will keep an eye on the website in the future if Stan Ray have any more jeans in this style. The returns process was very prompt and easy. So can’t complain with any of the service I received.”

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Posted 3 years ago

“Ordered some Fila joggers at a great price, they came quickly and were delivered on time and packaged well. Would order from Stuart's again, thank you!”

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Posted 3 years ago

“I got what I ordered at a good initial price, but had to pay nearly 50% tax and import duties bringing it into the EU (Italy.) The website customs-checker suggested no further payment, and other UK websites from which I ordered in the last 6 months didn’t have the customs problem. It should be made clear if there is a risk of extra charges. I got a model slightly different than I wanted because of the discount, but in the end I have to say it wasn’t worth it.”

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Posted 3 years ago

“I was super impressed with both the product offering at Stuarts, with all the latest funky styles and brands, and the speed of service/delivery. This is now a regular store for us!”

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Posted 3 years ago

“I've bought online from their website and visited their store. The team are always helpful and the range is amazing. Thank you for helping me find the perfect presents for my husband!”

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Posted 3 years ago

“Excellent service,prompt free delivery and 20% discount= one very happy customer.”

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Posted 3 years ago

“Ordered a polo shirt and received very quickly in perfect condition”

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Posted 3 years ago

“Very quick delivery,item looks of good quality,as it's a Christmas gift I can't say much more at moment ☺️”

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Posted 3 years ago

“Cap delivered very quickly (before estimated date of delivery). Great service and price. Thank you 😊”

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Posted 3 years ago

“My partner loved his jacket. Very good price and fast delivery, 10/10 thank you”

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Posted 3 years ago

“Always a pleasure buying from Stuarts, easy exchange policy if the item doesn’t fit. Great value and great selection of clothing.”

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Posted 3 years ago

“I didn’t receive my parcel. They told me to allow five days for the delivery partner to investigate (which involved the driver returning to the address to essentially interrogate my mother and the neighbours). The driver then had the audacity to request I personally knock around doors because they cannot “remember” where the left the parcel and the retailer actually relayed that request to me as if that was an acceptable explanation. I couldn’t believe it. Two weeks since the parcel was allegedly delivered, I have no parcel and no refund. Stuart’s will expect you to wait for their delivery partner to compensate them first before they refund you (which is DPD by the way, that should have been the first red flag) which involves you having to wait for a form in the mail. So essentially they have you work to get THEM compensated before yourself. We’re currently experiencing strikes and clearly they don’t even send 1st or 2nd class because I still haven’t received form which was meant to have been sent last week - again this is according to Stuart’s, DPD had no idea what was going on and the woman on the phone sounded puzzled when I asked about the alleged “form” I had to sign, so I don’t know if they made up the stuff about the form. Christmas is at the end of the week and I don’t have a gift or money to replace the gift for the loved one. Filing a dispute with PayPal and my bank. Worst experience ever! Edit: Finally got a refund now I filed a dispute with PayPal and the refund was in FULL. If you came here looking for advice, I’d suggest disputing through your payment method because that’s the only way you get movement on a refund. Stuart’s are not interested in adhering to the Consumer Rights Act, hide extra in the T&C’s to make returns extremely difficult and the “Customer Service” reps do well at sounding like they want to help you. They don’t, they want to drag out the process til you give up. Be very wary of this company.”

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Posted 3 years ago

“Fantastic service and parcel arrived quickly. Very happy!”

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Posted 3 years ago

“It has been almost a year and i have not received these shoes that i ordered for my father for the 24th of May. We tried calling, nothing. We have looked at the tracking from Royal Mail and it still says it's being dispatched despite it being more than 6 months. I would want my money back or the shoes. This is stealing.”

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Posted 3 years ago

“Very good , will definitely use again”

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Posted 3 years ago

“What can I say, the service was first rate Stuart's kept me fully informed on the delivery and the Shirt arrived very quickly the price was by far the cheapest I could find, the item was top quality and I'm extremely pleased with it. Excellent service all round will definitely purchase from Stuart's in the near future.”

Helpful Report

Posted 3 years ago

“Great help on the phone before purchase (yes, you can talk to a real person with good product knowledge : this is an excellent feature which is becoming increasingly rare), good turnaround and delivery and easy return for an item that was too big. Good overall experience. I will be using Stuarts again.”

Helpful Report

Posted 3 years ago

Stuarts London is rated 4.8 based on 20,263 reviews