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Stuarts London Reviews

4.8 Rating 18,159 Reviews

98 %

of reviewers recommend Stuarts London

Company Reviews

Product Reviews

4.8

Based on 18,159 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 27th April 2024

Stuarts London 5 star review on 27th April 2024

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Stuarts London 5 star review on 17th March 2024

LANCE JIUWULIUWU

Stuarts London 5 star review on 17th March 2024

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211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I complained days ago about this issue when my parcel was shipped. I strongly recommend you solve the custom duties payment. Most of the British sellers I have been shopping for in the last months apply pre-paid custom duties, I can give you many examples but for sure you know about them. Just for your information, I have paid 200€ on your online web and 90€ in addition to customs duties. You might imagine that this immediately removes you from my list for the next time if you keep this policy. I know maybe this is not under your responsibility but for a European buyer, this leaves you out of the market outside Britain. Thanks&Regards.”

Posted 2 years ago

“Pretty poor all round. Was sent a card holder which is too small to actually hold cards, yet the return process involved a string of emails. Still haven't had a refund.”

Posted 2 years ago

“Ordering and fulfillment is fine but if you are returning an item from the USA you will need to pay 39.95 usd in order to do so. Also if you received free shipping they will deduct it from your refund which in my case meant losing $65 usd because I needed to return my purchase.”

Posted 2 years ago

“Very disappointed. Ordered a jacket in black but was sent it in navy. Then when I asked to exchange for the jacket in black was just told it's sold out in your size. With no offer to refund the return postage. Very poor - Zero stars.”

Posted 2 years ago

“Awful service. Ordered on basis of 1-3 days delivery to Denmark. One week later and my parcel is nowhere to be found... waiting on my refund which seems like it won’t be easy to get either. Massively upset .”

Posted 2 years ago

“Avoid , avoid ,avoid !!! Fake , faulty damaged shoddy goods , and without the help of PayPal....good luck getting your money back. Needs an shopping ombudsmen to take a look at this lot.”

Posted 2 years ago

“Worst customer experience and service I've had in years, can NOT recommend! I wish this was only about the non-sufficient or customer-unfriendly information concerning taxes or customs. A pair of jeans stretched way more than usual after first washing - and I can say this with total confidence, because there was another pair of jeans from the same delivery, same size and same model with it in the washing mashine. While one pair stretched a little as expected, the other pair stretched three times as much and are now "baggy pants". Customer service blames it on the washing, altho the other pair was washed simultaneously and did not lo(o)se fit. I am now left with high-price product I cannot use and a customer service that is unable or unwilling to take responsibility. Literally worst customer service experience in the last couple of years.”

Posted 2 years ago

“Advertised as a xxl Size but posted a xl out, not return note enclosed and no reply to communication to try and return my item, very unhappy and will not be purchasing from them again”

Posted 2 years ago

“Offer free delivery over $”

Posted 2 years ago

“Well my first order for an event i was attending on Monday. Ordered and paid for Saturday delivery. It's now Wednesday and still havnt arrived. So far awful service and expect to be compensated for not meeting your basic obligations. I will review the garments when they eventually arrive”

Posted 2 years ago

HI Robert Apologies about the delay, but if you require a next day delivery - you need to order before 3pm. As highlighted on the website. I noted your order came in on a Friday evening at 9.10pm - and when you selected The Saturday delivery Service- that would be allocating a slot for the following Saturday - almost a week later. At checkout when you select a delivery service, it does give you a time estimation of delivery, which I think may have been missed by you. We will see if we can in future make this any more prominent. Kind Regards Ravi Grewal

Posted 2 years ago

“Hello, The fact that you would have a sale item and redact it is beyond me. Prior to purchasing this item, I had no knowledge of your company. Perhaps this was a promotional ploy to generate more foot traffic on your website. I’m disappointed and will see to it that others online are aware of this type of behavior.”

Posted 2 years ago

“It would seem that Stuart’s do not like negative comments as their post has been deleted where i gave an honest account of their awful international service. 3 orders in a row to UAE I have had to report the parcel not turning up. This time I’ve already waited almost three weeks and told there is now an investigation into the whereabouts of my parcel which will take 14 working days and then they can tell me what happens next. I asked them to either resend another order or to please cancel and refund my money and I was told it is company policy they cannot do that- so basically you have to wait and hope it turns up in the next few weeks mate. I was told that management would contact me yesterday - of course radio silence. If you live overseas do not touch them with a barge pole. Happy to share correspondence if you think I’m moaning for moaning sake.”

Posted 2 years ago

“Still waiting on my Lois jeans …got a 31 x 30 …too tight ….so sent back for swap for 32 x 30 ….still no jeans or refund 🤔”

Posted 2 years ago

“I ordered a shirt that never came although it said it delivered on the tracking site. It’s been nearly a month since I ordered”

Posted 2 years ago

“For the price of the percolator I feel it could have been of lager capacity. Also I find that the heat transfer is also very poor.”

Posted 2 years ago

“You might want to consider telling your customers from outside of the UK that customs fees are almost €90 on top of purchase cost. On an item that cost €190 to begin with it is a bit too much I would say. Woop brexit!”

Posted 2 years ago

“I would love to be able to review my items but as I still haven't received them I can not,,, to be honest I'm very dissapointed i ordered the items as a gift for my sons 21st and it says on the website delivery's to Ireland 2 to 3 working days,, I paid the duty on the items and I still haven't received them and it is 8 days later and still no package I'm very very disappointed”

Posted 2 years ago

“Shoes arrived with different color to each other. I tried giving it a little brush that didnt help. Very disappointing experience, never again.”

Posted 2 years ago

“Item did not arrive as customs declaration was incorrect.”

Posted 2 years ago

“Nog altyd niks ontvangen”

Posted 2 years ago

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Stuarts London is rated 4.8 based on 18,159 reviews