Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,265 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my item even tho it says delivered and on the map it says oak tree but I don't live on oaktree”

Helpful Report

Posted 3 years ago

“The shoes received were great quality however they were advertised as EUR43 or UK9, which is my size (every pair I've bought in the last 30 years have been this size and all have fitted) but these were at least 2cm longer than a UK size 9. They were huge. They were simply not the size I ordered and as such I was entitled to a refund. Stuarts initially refused to issue a return label, pointing to some T&Cs which infringed my consumer rights (not a good look for a quality establishment). After a few conversations with them, they decided to issue one "as a gesture of good will (sic)". When they received the shoes back, then issued a partial refund to recoup the cost of the return label. So much for "good will (sic)." Just embarrassing. For stylish shoes, great if they happen to be sized accurately - but if you have any sort of problem and need to speak with customer services, don't expect a quality experience.”

Helpful Report

Posted 3 years ago

“Made an order 5 items well over free delivery price, I was going to be away for 2-3 days and didn't want delivery too soon. Was told I would have to pay extra for the delivery so I left it and lost an item.Bit disappointed as I'd used them often.Wrote and asked how to use loyalty points and they didn't bother to reply.”

Helpful Report

Posted 3 years ago

“I have placed the order last 26th July and on 9th August i didin't received yet the goods. Even thought I live in Italy, usually from another english e-commerce (Asos.com) i receive my order After Just 2-Days from the purchase. I'm quite disappointed. Looking forward your kind replay, Regards Giovanni”

Helpful Report

Posted 3 years ago

“Good price, good items. 20 euros of custom taxes. The last order”

Helpful Report

Posted 3 years ago

“Would never use this company again disappointed that I had to pay to return my items.”

Helpful Report

Posted 3 years ago

“I ordered some beige Novesta starmaster sneakers with the ecru vulcanised sole unit and toe cap — this was also clear in the confirmation of order email I received — but Stuarts shipped the beige with the tan sole and toe cap. Pretty disappointing not to get what I ordered.”

Helpful Report

Posted 3 years ago

“Did not received the package. The customer service is not responding in a timely manner. 3 weeks after the package loss and there is still no positive reply yet.”

Helpful Report

Posted 4 years ago

“I was sent the wrong colour shoes and my email to Stuarts regarding the issue was ignored.”

Helpful Report

Posted 4 years ago

“I purchased a monitaly puffer jacket and sizing said 46" which is exactly my chest size but the jacket was massive..so called them and was told I was the only complaint on this so they refused to send me a free return label ..so because of bulk of jacket cost me £10 to return..not good..End ect give proper measurements to save out laying hundreds of pounds then more money and time to return and await refund..great!!!”

Helpful Report

Posted 4 years ago

“Ordered a pair of Birkenstock sandals online, received a pair but they had delivered a size larger than what I had ordered. Very frustrating as I live in Australia and having to send them back is a pain. Contacted customer service to notify and never received a reply. Very poor.”

Helpful Report

Posted 4 years ago

“Delivery in thirty days. Plus taxes not quoted”

Helpful Report

Posted 4 years ago

“Still waiting for my hat”

Helpful Report

Posted 4 years ago

“Paying for postage for returns is disgusting”

Helpful Report

Posted 4 years ago

“Manager clueless said I would get phone call back..instead I was doing all the chasing”

Helpful Report

Posted 4 years ago

“Absolutely ridiculous website keeps asking me to change my address which is impossible to do, try and log in again and it let me go through then says my email has already been registered. Seem to remember having issues with your website before, can only think that the articles I had in basket have now become unavailable so this stupid pop up appears instead of wasting my time and telling me that they’re now not.”

Helpful Report

Posted 4 years ago

“I was disappointed that I was informed a day after my purchase that the item was unavailable!!!”

Helpful Report

Posted 4 years ago

“I order a pair of Birkenstocks. They sent a pair of narrow shoes. I sent them back and gave clear instructions about the shoes I wanted to exchange for. Again, I received another narrow pair of Birkenstocks To add insult to injury the shoes were ex-display seconds that had clearly been tries on over and over. I was mortified. Have sent them back and if they send the wrong shoes again I will be done with Stuarts London forever.”

Helpful Report

Posted 4 years ago

“Can’t be trusted. Dodgy business practices. Ordered over $600 worth of items which clearly states on their website it would be eligible for free shipping. Received a PayPal refund and a email AFTERWARDS saying they can’t accept my order because of weight of the item? Didn’t even offer me an alternative solution!!! Now if you check their website they have updated the product shipping description saying it free shipping is excluded. Do you think you can trust this business?”

Helpful Report

Posted 4 years ago

“No response was ever given to my request on additional fees that were never display before the purchase”

Helpful Report

Posted 4 years ago

Stuarts London is rated 4.8 based on 20,265 reviews