Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,715 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I recently made a purchase one which I have not received to date, so I’m writing to asked what’s up with that ?”

Helpful Report

Posted 4 years ago

“Worst experience, they mislead with their tax calculator by showing twice less tax value. They refused to reimburse half the tax bill, which would have been fair in this situation so that both the customer got the order and the store made the sale. Delivery also takes now 6-7 business days while they claim it takes up to 3 days to my country. Not recommended.”

Helpful Report

Posted 4 years ago

“More than 1 week i havent head any about my order, no shipping info, no any communication. I am planning to cancel my order. I just wanted to give a chance to small/ local businesses other than amazon or ebay, but looks like…”

Helpful Report

Posted 4 years ago

“Sorry, I have to take back my previous 5 star review. You see, when a company issues promo codes I expect them to be honoured. I thought that perhaps it was just bad luck that they don’t apply to Chukka boots. However, when looking to make subsequent purchases, they aren’t valid once again. Shame on you!”

Helpful Report

Posted 4 years ago

“Still avent got my order. This is the 2nd time”

Helpful Report

Posted 4 years ago

“I placed an order on line on Sunday 4th April at 12:15 PM which was acknowledged. I then received a second e-mail on Tuesday 6th at 14:23 giving a track and trace number. Nothing was received so I chased the order on Sunday 11th and the reply I received yesterday was that Royal Mail were having problems at their Jubilee mail centre. Today I received a message from Royal Mail stating that they have received the consignment some 9 days after my order, I reported that to your selves but I haven't heard form you. Today I get asked to write a review, salt into wounds comes to mind.”

Helpful Report

Posted 4 years ago

“2nd time I’ve ordered trainers, paid and had confirmation only to then have the follow up email to tell me they’re out of stock. More frustratingly, I ordered a T-shirt alongside trainers which was in stock, so I paid £4 delivery for a T-shirt I wasn’t that bothered about which added 50% to its value. Should be able to cancel full order when part of order isn’t available.”

Helpful Report

Posted 4 years ago

“No free returns. Cost me £9 to send the item back, then got charged for the “free postage” on the item when processing my refund. Will not be using again.”

Helpful Report

Posted 4 years ago

“Ordered two items in a sale, they refunded one within an hour and said they had no stock, refunded the second the following day saying they had no stock. Might be a very good retailer but was asked to write a review of my experience with them.”

Helpful Report

Posted 4 years ago

“Revived this survey and yet to receive my order”

Helpful Report

Posted 4 years ago

“Sent me a pair of lois jeans good quality but the size was no way near the one I requested”

Helpful Report

Posted 4 years ago

“stay away, asked for more postage after orders were process”

Helpful Report

Posted 4 years ago

“Unfortunately I am unable to review the item as I still have not received it”

Helpful Report

Posted 4 years ago

“Online shopping process needs major improvement.”

Helpful Report

Posted 4 years ago

“I placed an order and didn't receive my Atems rill today absolutely worse Internet shop”

Helpful Report

Posted 4 years ago

“Ordered "Merz" Henley in navy received ink blue! Ha ha. Nice job .”

Helpful Report

Posted 4 years ago

“Very disappointed have yet to receive my Jacket. Fed ex tracking says it “ hasn’t cleared. Please fix this problem.”

Helpful Report

Posted 4 years ago

“Service nicht wirklich zuvorkommend, wurde aufgefordert Gutscheine zu kaufen um den Fehlbetrag zu begleichen weil der Aktionscode nicht für Deutschland galt.”

Helpful Report

Posted 4 years ago

“I liked your selection of boots, however the pair I ordered did not fit and I had to pay a $40 return fee. I'm unlikely to purchase anything again because of this.”

Helpful Report

Posted 4 years ago

“Ordered on 28/01 and we are 04/02... package already for 3 days ‘In transit’ in UK ... I ordered goods from the other side of the world on 30/01 and already received it. What is happening in UK? ...”

Helpful Report

Posted 4 years ago

Stuarts London is rated 4.8 based on 19,715 reviews