Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,716 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,716 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received my order and have no updates regarding timeline!”

Helpful Report

Posted 4 years ago

“I bought a pair of expensive ladies walking boots, Danner & they have a scratch on them. I contacted Stuart’s Customer service who say this is “normal” for the boot. It is a deep scratch so how they could say this is normal I have no idea. They advised if I want a refund I have to pay for the cost of returning them, their customer service is unprofessional and poor, if you don’t want to chance paying £320 for a pair of damaged boots I’d shop elsewhere.”

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Posted 4 years ago

“Did no one answered me”

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Posted 4 years ago

“very dissatisfied, i have made my order expecting to receive it in 7 days and it has now been 3 days shy of a month and the depot is holding my package hostage for 51 dollars on top of the money i have spent to get my items to canada. im not a happy customer.”

Helpful Report

Posted 4 years ago

“So firstly, I ordered trainers in an 8.5 and a 9.5 was sent to me. I returned these and filled in the form requesting an exchange. A few days later I received an email stating my new item had been despatched. A few days following the email I received another email saying my t-shirt had been sent? I replied to this email to say a mistake must have been made as I didn't order a T-shirt. I was then told a I would be refunded for the T-shirt which made no sense to me so I queried this. It was then explained the wrong item had been despatched again so I would be refunded the remaining for my trainers and would have to order again. Needless to say the whole process of ordering from yourselves has been appalling and I will not be ordering the trainers I originally wanted from yourselves. Thanks, Jamie Thistle.”

Helpful Report

Posted 4 years ago

Dear Jamie , You are right to be upset, complete mess up on our part. 99.9% we get it right and I can’t apologise enough that your order experience was just totally off. If I can ever help restore your faith in Stuart’s again in the near future feel free to email me directly Ravi@stuartslondon.com and I will make sure the staff take extra care, and maybe offer some type of deal, as long as item isn’t on sale already. Kind Regards Ravi Grewal Company Director.

Posted 4 years ago

“Terrible customer service. Emailed regarding a VAT query due to additional hidden costs added to order, this was ignored. No response. Will not be using again.”

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Posted 4 years ago

“Got surprised by a 28€ overcharge at customs (for a 110€ purchase). There was not any warning whatsoever about additional customs charge shipping to Portugal. Unacceptable. Not going to buy again from Stuarts. Best regards, Antonio”

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Posted 4 years ago

“It’s hard to write a view yet when I’ve been waiting for a week or more for my items to be delivered and there’s still no sign of it so let’s hope it gets delivered soon before I put a negative review on here”

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Posted 4 years ago

“Hi guys im still awaiting my delivery can you please advise asap. Rgds Graham”

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Posted 4 years ago

“Jeg har endnu ikke modtaget min ordre. Det er jeg utilfreds med.”

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Posted 4 years ago

“Still havent recieced my order it's been nearly a month”

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Posted 4 years ago

“Can't process order please help”

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Posted 4 years ago

“They don't answer when we send mail after missing package, that was 3 days ago.”

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Posted 4 years ago

“Made purchase, then item out of stock. Blamed Black Friday. Maybe the issue is your sub par inventory system!”

Helpful Report

Posted 4 years ago

“I still haven’t received the item. Very long delivery times and I live in London!”

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Posted 4 years ago

“My item still hasnt been delivered?????????????????????”

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Posted 4 years ago

“I ordered 3 t shirts 10 days ago and according to the traacking they are still in transit and not here ???please contact me”

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Posted 4 years ago

“Worst customer service you can get Terrible return policy for USA customer, $40 return cost if you are lucky”

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Posted 4 years ago

“I ordered a US size 11 and that is what was on the receipt/document in the package. However, the shoes that I received were a US size 10.5. Not great but as I live in the US I don’t really want to pay international rates to have them shipped back to you in London.”

Helpful Report

Posted 4 years ago

“I ordered 2 pairs of jeans from them and never received them, I had to call a number of times to finally be told they had the jeans and they would be refunding my card, waiting a few days again no refund or explanation what was going on and now I have been told it should be in my account within 7 days even though the normal procedure is 3 working days for the bank to refund”

Helpful Report

Posted 4 years ago

Dear Andrew, We do apologise, It was a total cock up by the courier, they couldn't deliver for some reason, probably an incompetent driver. I have raised an investigation with the courier also. I am also going to quiz staff, why you had to call in a number of times, it should just take 1 call or an email to sort out. From our side, we do the refund straight away, it usually just take 2-3 days from the banks, in the very worst case scenario, 7 days. Which is what we quote, just to be on the safe side. Once again my sincerest apologies, I would in normal circumstances offer a discount however with current Covid climate, we are already offering 20%. I do hope you give us another opportunity in the future to restore your faith in Stuarts London. 95% of the time everything runs like clockwork, although no excuse for your experience, we are limited to what we can do, once we hand over the parcel to the courier company. Kind Regards Ravi Grewal Director.

Posted 4 years ago

Stuarts London is rated 4.8 based on 19,716 reviews