Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,716 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,716 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than a week has passed since I made the order, but there is no useful news on the progress of the order. Unfortunately this is not very satisfactory. Royal Mail track and trace keeps saying " Tracking no. RV422729809GB The sender has let us know this item will be with us soon." What are you going to do about this?”

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Posted 4 years ago

“You sent me the wrong size shoe I need to return them but no one has responded to my email”

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Posted 5 years ago

“I have just bought 2 c17 hoodies from you and good quality but disappointed the black one has missing badge from the arm.”

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Posted 5 years ago

“My order on the Royal Mail from 14 august and nothing! They don’t dispatched it. When I see my order in Russia it will be a winter.”

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Posted 5 years ago

“I have not received my order of shoes yet and need them in next two days for granddaughters birthday order given and confirmed by yourselves on 1 August.”

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Posted 5 years ago

“Charged postage twice and ignore all email best avoid and spend you money somewhere else”

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Posted 5 years ago

“Item mislabelled - it's a M not an XL. Customer service very poor. Expensive to return - company should pay because they've sent faulty goods, but they ignore the law.”

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Posted 5 years ago

“Got a size too big. Had to give as a gift because shipping to return was the same price as my shoes. Not very happy.”

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Posted 5 years ago

“Claimed I was refunded yet never was!?!”

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Posted 5 years ago

“Are you kidding me to ask for a review? You guys did not Aussie the order!!! You cancelled my order without an explanation!!!”

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Posted 5 years ago

“Never replied to my emails”

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Posted 5 years ago

“Very bad experience!!”

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Posted 5 years ago

“Nice. product . Quick delivery .All in all very satisfactory”

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Posted 5 years ago

“Bad service. I had to chase up a refund several times and then I was refunded less than I paid with no explanation.”

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Posted 5 years ago

“Ordered thursday morning for next day delivery arrived on the sunday!! No apologies could of least offered to reimburse postage”

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Posted 5 years ago

“I cant yet review because I still await delivery of my order placed on the 25th May”

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Posted 5 years ago

“slow delivery ..”

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Posted 5 years ago

“Still haven't received item”

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Posted 5 years ago

“I shall start by saying that Stuarts is my favourite clothes shop. Nevertheless, my last shopping experience was among the worst. I was alerted to a 20% offer over Easter which it transpired was not open to me as I am a already a silver customer which entitles me to a 5% discount and the two are mutually exclusive. At checkout, this was less than obvious as an explanation as to why the EASTER20 discount could not be applied, When I emailed asking for help, about both the discount problem and also how to access the points I had previously accrued, I initially received very poor support, having to correspond on the matter for a couple of days. Also, when checking out, the sale items I had also purchased still showed full price. I suspect this would have been amended when I got to my final pay page, but as I couldn't apply the discount on the full price item, I never got that far. In indefinite COVID-19 lock-down, the transaction was intended to cheer me up. In fact, the whole experience had exactly the opposite effect. Perhaps you need to attend to the checkout application and render it more transparent?”