Succulents Depot Reviews

Name: Succulents Depot
Address: 310 Kalana Ave, Morgan Hill, California
Rating: 4.75

4.8 Rating 7,191 Reviews

94 %

of reviewers recommend Succulents Depot

4.8

Based on 7,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Succulents Depot:

Best rated succulents online store. Wide variety of live succulents and cacti. Variegated, rare, and unique. Organically grown in California. Hand picked plants for shipping and well packaged by experienced staff. 100% Quality Guarantee.

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Succulents Depot 5 star review on 14th June 2025

5139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received it”

Helpful Report

Posted 2 weeks ago

“The plant was loose in dirt and it fell everywhere. I was expecting it in a pot like the picture and it didn’t. It came wrapped in paper with a few succulent sticks. Not happy about this.”

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Posted 3 weeks ago

“Absolutely horrible due to the fact that I was not the person who purchased these items somebody hacked my Etsy account and made these purchases.”

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Posted 3 weeks ago

“Plant arrived with very dry soil and only wrapped in paper. Planted and it failed to thrive. Emailed support and was told to give it 2 weeks and if it did not improve they would refund me. Leaves are falling off and turning black, but they said it looks great and would only refund 35% of the cost and stopped responding. Will not order from them again and would not recommend them to anyone. Customer service is non existent at this point.”

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Posted 1 month ago

“Soil got into the succulent leaves therefore they arrive in a really bad shape . Succulent Depot needs to improve how they pack and ship their succulents.”

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Posted 1 month ago

“The plants were shipped without labels. Most of them were shipped without plastic pots. The 4 inch plants are actually just tiny single leaves that look like they have seen much better days. I usually prefer to kill the plants myself, as opposed to buying them dead. I’m very disappointed and will not be shopping here again.”

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Posted 1 month ago

“I honestly thought I was buying what was on the picture. When I received my crown of thorns, I thought it was going to be in good conditions. It was dry and almost dead. I hope I can bring it back. First and last time I buy here.”

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Posted 1 month ago

“I never received the package”

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Posted 2 months ago

“Absolute Garbage. Waste of money. Terrible packaging. Dried up, withered leaves. Looked like the cleanup of an old sick plant, the stuff you throw away.”

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Posted 2 months ago

“Very upset with my purchase. The plant was received in poor condition. Not recomended the purchase in this site”

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Posted 2 months ago

“Monkey Tail Cactus was broken in 3 pieces upon arrival. Emailed support and did not receive any response back”

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Posted 2 months ago

“Extremely disappointed in the condition the plant arrived in. No pot, no soul, just a cutting with roots wrapped in craft paper. I will never order from here again.”

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Posted 3 months ago

“Do not order from this place. I paid 30 dollars for dead plants. No guarantee like they day they have on their site. I got no replacement or refund. I will never order from there again, absolutely horrible customer service. What a waste of money”

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Posted 3 months ago

“They came late and were dead.”

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Posted 3 months ago

“My first order was a messy. The cactus was very good. The cactus in my second order was very good.”

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Posted 3 months ago

“They were dead when they arrived. I tried to reach out to the company but received NO response!! Not happy with this.”

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Posted 3 months ago

“Plants arrived dead, they did not offer store credit as they say they will on their website. I was offered replacement plants on my next order, why would I order from them again?”

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Posted 3 months ago

“I'll never buy from them again.”

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Posted 3 months ago

“Two of the plants were squashed. One of them looked like it was already dead and the other is trying to survive. Very disappointed!!! I won’t be ordering from you again.”

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Posted 4 months ago

“Don’t have them yet. I hope they are ok when they do arrive. One of the other ones was damaged but I think this is the last time I will buy”

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Posted 4 months ago

Succulents Depot is rated 4.8 based on 7,191 reviews