Succulents Depot Reviews

Name: Succulents Depot
Address: 310 Kalana Ave, Morgan Hill, California
Rating: 4.73

4.7 Rating 7,586 Reviews

93 %

of reviewers recommend Succulents Depot

4.7

Based on 7,586 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Succulents Depot:

Best rated succulents online store. Wide variety of live succulents and cacti. Variegated, rare, and unique. Organically grown in California. Hand picked plants for shipping and well packaged by experienced staff. 100% Quality Guarantee.

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Succulents Depot 5 star review on 3rd November 2025

5276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Subject: Concern About Condition of My Recent Succulent Order Dear Succulents Depot Team, I recently received my order of five baby succulents, and unfortunately, I was very disappointed with the condition they arrived in. All five plants were crammed into one small box, which had been stuffed into my apartment mailbox. It took quite a bit of maneuvering to remove it without damaging the contents, but even so, the plants inside were in poor shape. Three of the succulents arrived without pots—just loose root balls wrapped in a bit of paper. The soil had spilled everywhere, and the plants looked unhealthy from the start. Sadly, three of them have already died, and I’m doing my best to nurse the remaining two back to health. I’ve ordered from other succulent sellers before and have never received plants packaged this poorly. I was hoping for a much better experience, but based on this order, I probably wouldn’t purchase from your shop again unless packaging and plant quality improve. I wanted to share this feedback directly since your email invited honest input. I’d appreciate it if you could review your shipping and packaging process for small orders like mine to ensure healthier deliveries in the future. Thank you for taking the time to read this, Patricia Duffy”

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Posted 2 weeks ago

“Plant came basically dead I tried planting it just in case I could save it but it died. It was not 4 in as described”

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Posted 2 weeks ago

“Plants were pretty small for the price”

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Posted 3 weeks ago

“Sadly, I was disappointed in the quality of plants and their packinging.....dirt all over the box with minimial roots. I am hoping to save a few of them.”

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Posted 1 month ago

“I understand Aeoniums dont travel well byt they could have packed them much better. They looked really beat up. I hope they make it. Though it will be a very long time until they look better”

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Posted 1 month ago

“All items were wilted, no planting instructions, should have been moistened and wrapped in plastic before shipping. But planted and watered them ,seems to be thriving so far.”

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Posted 1 month ago

“Unfortunately the plants came with most of the soil in the box not in the pots. An arm was broken off one of the plants and the other was almost out of the package. Shipping looks to have been rough on them. I have them replanted and hopefully they will do ok.”

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Posted 2 months ago

“the packages are very bad”

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Posted 2 months ago

“First plants were horrible. Neglected and can't believe anyone would ship them out to a customer. So they sent replacement plants. One of them wasn't bad, but the other had burnt leaves on the ends of some of the leaves and a trunk like a tree. Wanted both for an arrangement I wanted to make, but can't because of the one looking like a tree. Sorry, but will not buy succulents from them again.”

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Posted 2 months ago

“It’s insane you were too cheap to send them in a pot and just in paper. Unacceptable. I won’t be ordering again.”

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Posted 2 months ago

“I was led to believe that I was buying a plant, not two bulbs. Very deceptive, I will not buy again.”

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Posted 3 months ago

“I purchased two plants. One of them is growing well, but the other arrived in poor condition. I contacted customer service, and they advised me to give the plant a few days to recover. However, after four days, the plant died. I followed up by email, but it’s been a few days and I haven’t received a response.”

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Posted 3 months ago

“I got it without a pot wrap in paper and feeling fortune. I’m desapointed.”

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Posted 3 months ago

“Two of my plants were not in expected condition. One has recovered a couple weeks later, the other has not. It took them over a week to reply to my customer service message and I still have no resolution. Cannot recommend.”

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Posted 3 months ago

“The extremely tiny succulents were sent in minature pots with soil. These were much smaller than I anticipated, and although packaged well, soil still ended up all over the inside of the box. I think they would have been better off being sent bareroot as the plants were completely dried up anyway.”

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Posted 3 months ago

“So far only 2 of my 11 survived.”

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Posted 4 months ago

“Didn’t like how they wrapped the plants and shove them in a box and they didn’t look well and I saved them”

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Posted 4 months ago

“Plants wrapped in paper only. No pots or way to maintain moisture or way to allow light into box. Plants had yellowed and lost leaves after arrival.”

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Posted 4 months ago

“They weren't packed very good and 2 of them had spider mites. Not happy at all”

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Posted 5 months ago

“My cactus arrived dried up and dead”

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Posted 5 months ago

Succulents Depot is rated 4.7 based on 7,586 reviews