Sunshine.co.uk Reviews

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The issue that I have experienced was: I had booked a holiday on the 12th of june 2018. Cancelled it on the 14th of june paying £85 deposit. They told me to cancel on their site. Couldn't cancel this as there was no cancel button on their site. They said it was on "Request a change". I was then told by another I had to pay the flights. They then took £149 out my account and disregarded any suggestion of me asking for my money back. The holiday was cancelled due to flight times and so forth. Constant messaging them and the still refused to give my money back.£235.93 in total. Another message from them 13 th of November "flight change" booking canceled. They have to give me my money back now. No, more delay and stalling tactics and overall incompetence. Another message from them we refunded your money on the 31/12\19 . Must have went into the future for this one. Then another message "it was released into your account", this time with the date being 1/1/19. "A result". This of course was not the case. I have had them telling me to confirm my bank account and sent the statement to firstly there 'Customer care department' , which I did then it was their Financial Department" which i did the subsequently to their "escalations team" after this. As january rolled on and then February. Messages from them were contradicting the previous message. Still no Refund and that has been since June 2018. This meant that I have been affected by lose of my money. Interest on my account. Being treated deplorably with no apologies, incompetent staff and overall outraged with Sunshine.co / on the beach. To acknowledge that they have been utterly unreasonable and refund my money. £235.93.”

Helpful Report

Posted 7 years ago

“Good website.We two times book holidays and good price,payment and great deals.”

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Posted 7 years ago

“Sunshine were excellent in dealing with my refund promptly and efficiently.”

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Posted 7 years ago

“good value good service”

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Posted 8 years ago

“Booking airport transfer at the same time at a good price. Airport transfer and hotel booking both went through fine. Good website.”

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Posted 8 years ago

“Really easy to deal with”

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Posted 8 years ago

“the booking was so simple kept up to date on my balance and all the extras explained”

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Posted 8 years ago

“All good hotel was so good I cauld not have had better thanks.”

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Posted 8 years ago

“Fantastic to deal with from start to finish. Wide range of holidays and flights to suit every budget. We have used them many times and will continue to book with them. We’ve had some fantastic holidays and never been let down or disappointed Well done Sunshine cannot recommend highly enough”

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Posted 8 years ago

“Found us a superb hotel in Laura Antalya at a great price. All went fantastic with the booking you can't beat the service they provide.”

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Posted 8 years ago

“Great straightforward booking - hotel great, friendly staff, would book again through sunshine.co.uk.”

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Posted 8 years ago

“Am happy!good services”

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Posted 8 years ago

“the holiday was everything we wanted”

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Posted 8 years ago

“Have used them to book our Egyptian holiday for the past 3 years and have already booked for 2019. Never had any problems and the payment options are as good as any I have come across.”

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Posted 8 years ago

“did what sunshine said they would do no complaints very easy booking and good service”

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Posted 8 years ago

“Easy to book and specific requests were followed up. Online Information about the holiday and accommodation was accurate and we had a really good time.”

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Posted 8 years ago

“Very competitive prices. Excellent organisation and service. I would recommend Sunshine to anyone.”

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Posted 8 years ago

“Cheap price only had to pay balance a couple weeks before going and always kept me updated”

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Posted 8 years ago

“good site easy to use”

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Posted 8 years ago

“Everything was organised and easily to understand”

Helpful Report

Posted 8 years ago

Sunshine.co.uk is rated 4.8 based on 15,337 reviews