Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great site easy to use and fab value for money”

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Posted 7 years ago

“Great company very easy to book a holiday through the website”

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Posted 7 years ago

“I always use Sunshine as they are the cheapest and very reliable, also the £1 deposit is great !”

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Posted 7 years ago

“Everything was simple”

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Posted 7 years ago

“Always a great service and very reasonable prices to a great range of destinations.”

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Posted 7 years ago

“Great value the Hotel I've stayed in before great staff food is good and variable choices what a lot of things people miss about the Hotel is the Municipal park at the side it's like an Amphitheatre beuitiful, transfers were good and the flights good to top it all a great holiday”

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Posted 7 years ago

“Very pleased with the holiday”

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Posted 7 years ago

“Great customer support”

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Posted 7 years ago

“Always use Sunshine great for holidays”

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Posted 7 years ago

“Very helpful”

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Posted 7 years ago

“Had to keep ringing the excursion guide as he wasn’t clear enough”

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Posted 7 years ago

“We had to cancel our sunshine.co.uk holiday, a week before we were due to leave, due to the sudden and unexpected death of my brother. I can just about accept that, due to the fact that our cancellation was made at the last minute, sunshine.co.uk were unable to offer either a postponement or a refund (even partial). However, I can’t accept that it was acceptable to send us an email - a few days after we would have returned - saying "WOW. Look how tanned you are. Tell us more about your sun-soaked getaway..” and much more in a similar vein. This email was crass and insensitive in the extreme. I appreciate that this was probably a standard mail-out triggered a given number of days after the holiday was due to have finished. However, I had a number of telephone conversations and webchat exchanges with sunshine.co.uk staff over the two or three weeks prior to the email. It would have been a very simple matter for them to override the triggering of such an email – but clearly nobody could be bothered to do this. This also suggests that their internal processes are very poorly designed. I imagine most no-shows are a result of some unforeseen event. As such, why doesn’t any “no-show” automatically result in the cancellation of their “WOW” email – simply as a common decency? Whilst I wasn’t expecting to receive anything like their “WOW” email, I WAS expecting to receive a "no-show" letter to send to my travel insurance provider. This had been promised to me when I cancelled the holiday. However, to add insult to injury, when I asked for this to be sent to me sunshine.co.uk replied “I just need to check that you are aware of the £30 fee for the no show letter, and that it is ok for us to take it from the card held on file”! I certainly WON'T be taking sunshine.co.uk up on their request to recommend them to friends and family.”

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Posted 7 years ago

“My daughter has just arrived at the Adams hotel in Cyprus and the reception have taken 300 euros deposit of her incase of damage, this wasn’t stated in the paperwork that it could be so much, now my daughter is left with no money as she is there for only 4 days, what is the need to take so much, extremely disappointed as this is my daughters first experience on holiday with a friend”

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Posted 7 years ago

“We have just came back from a 4 nite break to Benidorm I booked nearly a year ago and I have to be honest I was a little worried booking online... but I must admit this was the easiest thing I have done every last detail just perfect down to the transfers from and to the airport.... Will be using this site again and will be 100% recommend it..... one very happy customer....”

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Posted 7 years ago

“Went to Benalmadena with sunshine , not only really enjoyed our week away but it was the cheapest price we had seen , have booked again for this may , payment options are really good as well.”

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Posted 7 years ago

“I've booked flights and hotel via sunshine and after making the payment in full, I have received a voucher stating that the hotel will not honour this rate for passport holders of certain countries such as Cyprus, Belgium, Russia, Lithuania etc (very long list). When I contacted the adviser I was told that this means that upon arrival the hotel would charge me a lot more because I am not UK passport holder. There was no disclaimer at the time of the booking stating that there are any nationality restrictions that might affect the price, so I wasn't able to make an informed decision prior to purchase, which I believe is the breach of Consumer Protection Regulations. The adviser explained that it was indicated in their terms of business that the prices are only applicable for UK passport holders and that by accepting their terms I have accepted it. Is it not the breach of the EU Law for discrimination? I have received a refund for a hotel and was advised to find an alternative hotel which would accept my passport, but prior to purchasing I was asked to contact them to check this. When I rang the sales department they said that there are no hotels that would apply this rate because of my nationality. They refused to refund me the money for flights, so what was I supposed to do with these flights if I couldn't get any hotel because of my nationality? Was I expected to sleep on the street? Each time I tried to contact any adviser, it would take me 40 minutes to hold on the line and they charge fee for each minute. Upon picking up the phone, none of the adviser's were helpful, kept saying some nonsense and referring me to the clause in their terms of business that is not applicable to me (and I checked this with Citizens Advice Bureau) Please Avoid them!”

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Posted 7 years ago

“Poor quality of service provided to someone I know, unprofessional and are unwillingly to help. Holiday costs more than advertised”

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Posted 7 years ago

“My friend booked a holiday with this company and the site has so many 'hidden' charges. If you don't have a British passport watch out. She ended up losing £400 just like that. Terrible website - never use it.”

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Posted 7 years ago

“If I could give no stars I would. Very poor experience. Unable or unwilling to assist when issues occurred. Staff kept saying not their fault as it was in the small print but so small IT ACTUALLY WASN'T THERE! Ended up having to cancel holiday, no compensation given and lost almost £400.”

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Posted 7 years ago

“Not sure how this site can contain so many good reviews when you look everywhere else they're terrible! Had an awful experience and stole my money without any justification, you can't speak to anyone and when you eventually get a reply they just say take us to court knowing it will be too costly to do so. AVOID AVOID AVOID and look at other review sites and facebook to hear all the real reviews and stories of what these cowboys get up to, totally shocking, Rougue traders should look into this company!”

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Posted 7 years ago

Sunshine.co.uk is rated 4.8 based on 15,337 reviews