Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT book holiday with sunshine.co.uk - There is no after sales support!!. I booked holiday with Sunshine, the spell of mywife name was incorrect, I informed Sunshine within 2 hours that I received the ticket from them. However, no-one at Sunshine acted on my request. The customer service telephone was only on answering machin and it was not possible to talk to anyone in Sunshine. The email I sent to them bounced backed. Eventually, I left a message on the Sunshine's chat system. Sunshine replied to my message three days later. Hence correcting name on the air ticket cost me additional payment of £160, while this was free if it was done on time. Overall, I am very disappointed with after sale support from Sunshine. I will never book holiday with Sunshine in future and I do not recommend Sunshine to anyone.”

Helpful Report

Posted 3 years ago

“I am one person who never complains about anything or would even right a review on someone, but today I am going to say to keep away from this one particular company as they are nothing but an absolute joke!!!!!!! I booked a holiday last Thursday to go away to Greece for one week at the end of this month and after booking the holiday I received an email from Sunshine stating that my holiday was pending and that someone would contact me within 48 to confirm my booking. I checked my bank to see if they had taken payment, but they hadn't, so I tried calling them to ask what was happening about my holiday and to see why it takes 48 to confirm a booking. The phone went to answer machine with a long message stating that they had an abundant amount of messages and that the line was closed whilst they sort out their issues. I left it until Saturday to see if someone contacted me before the 48 had elapsed, but they hadn't so I decided to book another holiday with another company. Yes that was silly of me to do but at the end of the day when you state in an email that your holiday would be confirmed within 48 and it don't then it puts you in a position and especially when you do not know if you will even be going on that particular holiday. About 40 minutes after booking a holiday with another company I got an email from Sunshine stating that my holiday had been booked. I responded to the email straight away stating that as 48 hours had elapsed then I do not wish to take this holiday and to cancel it as I will no longer be going. A few minutes later I had a response from my email from the customer care team stating that they aim to contact me within 28 days or could be longer during peak times. The following day I checked my bank account to find that they have taken the money from my account. Today I have called them around 5 times but not able to speak to anyone as a voicemail kicks in stating that they are busy and that it might be a while before you can speak to someone then the line cuts off. This company is by far the worst company that I have ever dealt with in my entire life!!!!! Now I am left paying for a holiday that I will not be going on. I live alone and cannot afford to waste my money on two holidays, which I am left with. I know that I should of hang fire until I heard back from them before booking another holiday, but please do not state that you will contact someone within 48 hours and then don't. The worse thing as well is that you cannot even speak to anyone due to the line cutting off each time I called. Angry is an under statement.”

Helpful Report

Posted 3 years ago

“3rd complaint on our holidays and we have not flight yet!! Total and utter disgrace of a company. I cannot warn anyone enough, they are an absolute joke. We paid for our holiday in full over a month ago, then last week they took £1014 out of our account for NO REASON, after being on hold for 40 mins at a premium rate cost (£1.70 per minute) they hang up on me, another 50 mins later they told me someone would call me back. 4 days later, no call, eventually an email to say they had made a mistake. They refunded our money today, and then took it straight back again. I’m now going to have to spend another hour on hold to get through to them. We fly Sunday and we are still £1014 down. DISGRACE AVOID, AVOID, AVOID, AVOID!!!!!!!!”

Helpful Report

Posted 3 years ago

“We are going on holidays the 9th May. After fully paying for this 2 weeks ago,last night we were charged an extra £1014.50, taken straight from our account. We have spoken to several members of staff today having been on hold for over 2 hours at the cost of over 1.50 per minute, we were assured that someone from accounts would call back today, suprise suprise no one has. Sunshine holidays are a bad joke, we have now spent over £300 trying to call them to ask why they have stolen an extra 1000 pound from us and still no answer. If you are looking for sunshine AVOID using sunshine.co.uk!!!!!!”

Helpful Report

Posted 3 years ago

“My business partner has booked a holiday through these guys which has been paid in full. Last night they took an extra £1000 out of his account! So far, 40 mins on the phone only to get cut off, at £1 a minute. Just called again... waiting time is 68 minutes. This review will stay here and we'll post several more across all platforms until/if its resolved without incurring the huge cost of attempting to speak to these people. Avoid at all costs, if you're one of the ones who has a problem you'll be in for a nasty surprise. When it rains it pours with Sunshine Holidays.”

Helpful Report

Posted 3 years ago

“I have been waiting over 10 days for confirmation that my hotel change request on their website (Travelling 6th May to Tunisia) has been actioned. I have sent emails, spent hours waiting on the phone, contacted them via facebook however no-one has contacted me other than today when I received an email stating that they will be in touch within 31 days. There customer service is non existant.”

Helpful Report

Posted 3 years ago

“Help rooms booked and stated this but now reading terms says 30 pp to cancel snd reviews are awful, is there a charge to cancel? thanks”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH THIS SCAM COMPANY!!! They have NO STAFF their response are ALL automated!!! SCAM COMPANY am reporting to ATOL!!! No telephone lines all email automated!! They have no problem taking your money but do not return money for months!! DO NOT BOOK WITH THEM!!!!”

Helpful Report

Posted 4 years ago

“Nothing but trouble since booking. Was told free covid tests with holiday with screenshot and confirmation email to prove. Fast forward 10 days before holiday still no tests no clarification and passed from Pilar to post given different information everytime. Would never use this company again”

Helpful Report

Posted 4 years ago

“Son fell down inspection champer next to wave pool. Ended up in hospital, holiday ruined for my family Sunshine couldn't give a toss”

Helpful Report

Posted 4 years ago

“Sunshine are a great company, gave me a full refund .and the people on the phone were very helpful and polite ...”

Helpful Report

Posted 4 years ago

“Don’t book with Sunshine, still refusing to refund my flight money after holiday cancelled. I’d look elsewhere”

Helpful Report

Posted 4 years ago

“Recently had a holiday cancelled and had a total refund within a few weeks. Customer service is top class in my experience, will definately book with Sunshine again!”

Helpful Report

Posted 4 years ago

“******This company is amazing and deserves more than 5 starts our hoilday was cancelled twice unfortunately due to covid but everytime we have been fully refunded in full so quickly we only book with sunshine and will continue to only book with them Amazing company and always helpful always a easy stress free process thank you.”

Helpful Report

Posted 4 years ago

“I would like to say a big thank you to Emma and Louise for amending a booked flight that I booked in error. I got through on the telephone very quickly, Emma listened carefully and dealt with my enquiry very efficiently and explained fully what she was going to do. Within 10 minutes I got a call from Louise who again very efficiently dealt with amending my return flight and clearly confirmed the new changes. I would like once again thank them both for their superb customer service and are a credit to the company. I have used sunshine.co.uk several times previously and would not hesitate to continue using them.”

Helpful Report

Posted 4 years ago

“Still waiting on a refund that was suppose to gave been issued in late Sept/oct due to flights being changed. Despite many emails messages and calls I'm still waiting. I get emails promising refund being issued and then told to have patience. This wasnt even to do with covid as it was a change of airport and times that didnt suit. I contacted that airline direct and was told refund had been sent but sunshine dispute this. Will never book another holiday with this company and will go out of my way to make sure no one else does.”

Helpful Report

Posted 4 years ago

“You don’t honour full refunds during Covid”

Helpful Report

Posted 4 years ago

“Do not book with these, we were all booked, price sorted, confirmation sent last year to be told this month they have cancelled our booking over a pricing error they wanted to charge me £8000 more. What aloud of rubbish this has been booked since February and was confirmed by advisor and Email. So they cancelled our hotel to offer what they think is a like for like ( not in a million years it’s like fo like) avoid if I was you. The upsetting thing is I would have loved the to go to this hotel It was booked for my 40th with family, and there is nothing I can do about it.”

Helpful Report

Posted 4 years ago

“Thank you for your prompt refund for my cancelled holiday in november,i have booked holidays with you many times,will be booking for 2021 when we can .”

Helpful Report

Posted 5 years ago

“Absolutely terrible company. They have no phone lines. They do not respond to messages. The hotel room I booked was closed during my intended stay due to Covid. However, they would not refund me in full. As the hotel was closed, I could not stay. Therefore, I should have received a full refund. Extremely disappointing.”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews