Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stayed here the last four years with my friends , I found it brilliant , We are from Wales , UK , I hope in the near future we will be back , amazing hotel, brilliant staff we always stayed in November which is great with Xmas atmosphere”

Helpful Report

Posted 5 years ago

“Booked to go to Egypt on 14/09/2020. We received an email to say it had been cancelled and that that will refund the hotel but will take sometime to refund the flights with no date in site. They could of put us on the Wednesday flight but never opted to do this. I sent them email and had no response. I sent them a letter special delivery signed for to their finance director of finance asking for the money back within 14 days. No Reply!!! I have taken the matter to the small claims court. They have not responded to that!! so what was almost £450 is now going to cost them £900. I get the covid-19 thing and things change but not to get in touch with you or reply back is insulting when they have your money.”

Helpful Report

Posted 5 years ago

“Was dissapointed when I entered room. It stank of cigarrette smoke and the person next door smoked on the balcony room 205 and I had to close the door. It was supposed to be a non smoking Hotel. The wearing of masks in the restaurant is as ridiculous as wearing them in the street. Hard to eat with one on.”

Helpful Report

Posted 5 years ago

“Booked my accommodation for Christmas & New Year, with Sunshine . With all that's going, on 09/09/, I made the hard decision to cancel. 18/09 I had an email to collect my refund, which would be in my bank between 3-7 working days. It was in my account on the 19th. Excellent Service , and when and if things get back to normal, I will certainly use again. Thank You Sunshine, from one very happy customer .”

Helpful Report

Posted 5 years ago

“Sunshine Holidays sent me a confirmation email for my money to be returned to my bank account for my covid cancelled holiday in May yet they have failed to return my money as of now 16th September 2020. Do not use this company and do not use a company 'On The Beach' that may be connected to Sunshine Holidays. THIEVES.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK anything with these cowboy they will take your money and not return it ask them how many people are still waiting for there refunds they are airline scrappers they do not represent any airline the government should take firms like this to court for misrepresentation”

Helpful Report

Posted 5 years ago

“Booked to go May 9th gone, Sunshine.co.uk canceled due to the coronavirus, now September still no refund don't answer messages can't get through by phone. This company is bad AVOID .”

Helpful Report

Posted 5 years ago

“Could not get hold of anyone by phone or message Which I tried in many occasions and resulting in having t cancel holiday which I didn’t want to do Losing my deposit and having to pay a cancellation fee I just needed advise from sunshine which I was unable to get”

Helpful Report

Posted 5 years ago

“The holiday to Turkey in the club Chicago Hotel was not what you sold us is was like staying in a hostel they said harf board we had to pay for the breakfast and dinner how that harf board you are selling package holiday that are not true”

Helpful Report

Posted 5 years ago

“I cancelled my holiday to Spain on the 9th August. This company said the cancellation fee was £250. Because I paid £60 deposit I was due £190. Since then 2 payments were taken of £144.67 together with £46.27, and then another payment of £143.67. That amounts to £593. They are stealing from our bank accounts. I am absolutely fuming and have contacted the fraud dept at our bank. We have booked over 3 holidays a year with them for a fair amount of years. But no more wouldn’t touch them with a barge pole now. There’s no way to get in contact with them which is very frustrating.”

Helpful Report

Posted 5 years ago

““They have scammed me please don’t trust them ‏.No one response the phone call.”

Helpful Report

Posted 5 years ago

“After 3 months, I'm still waiting for a refund! easyJet have refunded my money to Sunshine yet they withold it from me. No communication, just automated emails. Such a shame to destroy a brand like this.”

Helpful Report

Posted 5 years ago

“I have been using Sunshine for a number of years, we have always experienced excellent customer service, this year with Covid has been no exception to service, we unfortunately felt the need to cancel our September holiday, I requested a refund, not holding out much hope, yet Sunshine have worked and today confirmation of our refund. We look forward to booking our holiday when this madness is over. THANK YOU SUNSHINE.”

Helpful Report

Posted 5 years ago

“Terrible customer service when trying to change holiday due to COVID 19”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

“Had to give 1 as couldn't give 0. Booked short break, after I hit payment button do I then get told everything is unconfirmed. Next day I get a phone call saying it's unconfirmed because airline have increased the return flight price by £700. I stated as far as I knew when I hit pay button everything is done. But no, their systems aren't live and this is normal. It's not, I've booked holidays online for many years and this is not the case. After trying to argue the point their agent hangs up on me. This has left me with no opportunity to find somewhere else as Portugal is rapidly selling out due to covid 19. They is called misrepresentation of advertising and mis-selling of goods to which I'm now in the process of starting a legal case against them, you picked the wrong person. These companies struggle through lockdown but as soon as it's possible go back to their greedy ways in messing people around. Cheers Sunshine and On The Beach, I shall now start to put this out to as many social media outlets as possible and will never give them any of my custom again. Please don't bother replying 'im sorry to hear you're not satisfied with our service, blame covid and we're learning' rubbish, the honest answer is you failed through greed and abysmal customer service.”

Helpful Report

Posted 5 years ago

“Like the most recent reviews we are due to travel in 2 weeks and as yet nothing from sunshine. It's a shame as we have used sunshine and on the beach many times and now when we along with 1000s of other people are unable to contact them. Wait times for calls is through the roof today I was number 3 in the q and then 40 Mins later number 41. 24/48 hours turn round on messages is not happening it's now been 5 working days come on”

Helpful Report

Posted 5 years ago

“We booked hotel only to Turkey June 15th/23rd. We obviously couldn’t go as no flights & hotel not even open. I have a hotel voucher to hand in on arrival so the hotel have not had my money as yet. I have had no communication from them about cancellation since I made my booking. Tried ringing them numerous times with waits of 140 minutes. After 6 messages sent through my booking I have now been told to get my refund through my insurance. Disgusting I will never book with them again or On the Beach parent company & will tell anyone else I know not to as well. Have put it in the hands of Resolver now”

Helpful Report

Posted 5 years ago

“I cannot get in contact with this company and due to fly out to balearic islands on the 3rd of sept 2020 and cant risk it as I have ms. So I wanted to change it or get a refund and cant get a hold of them to talk about it.”

Helpful Report

Posted 5 years ago

“Rubbish, you are ripping people of by taking payments early from banks without permission of the payee, unprofessional ripoff company.”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews