Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,332 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not given the option for 2 people per room, not given the option to add on priory bags and seats.”

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Posted 6 years ago

“Very good agency.”

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Posted 6 years ago

“We were lied to about why the cost of the flights had increased. Sunshine inflated the price because they wanted more profit”

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Posted 6 years ago

“Quick and easy booking. The paper work provided with respond. All is nice and clear. Thanks.”

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Posted 6 years ago

“PLease be aware this company will take your cash then you are on your own. I booked through this company a 10 day stay in gran Canaries for my family and all i got was a holiday from hell It was not what i had booked at all. It took 4 days to get an answer from there so called in resort 24 hour emergency tel service then i got back a txt message to say phone them back What a joke. Trying to communicate with these people is impossible and when you do all you get is lies lies and more lies. I have now involved trading standards ABTA as well as my own solicitor to get this company to hold there hands up and get a resolution to all of my complaints. DO NOT BOOK THROUGH THIS COMPANY ALL THEY WANT IS YOUR MONEY THEY ALSO HAVE A SECOND COMPANY CALLED ON THE BEACH SAME PEOPLE SAME PROBLEMS BAIL OUT FAST AND GO WITH ANOTHER COMPANY BEFORE YOU BECOME YET ANOTHER VICTIM.”

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Posted 6 years ago

“Pleased that I chouse sunshine.co.uk”

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Posted 6 years ago

“Quick clear information”

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Posted 6 years ago

“Booked a holiday with Sunshine.co.uk for them to then call to advise we needed to pay £260 additional to get the flights we booked - when I said I needed to discuss with others taking the holiday with me, then unceremoniously sent me an email following the conversation to say that they had ‘not been able to contact me’ and cancelled the holiday - disgusting service and would never book with them again”

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Posted 6 years ago

“easy to follow website”

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Posted 6 years ago

“PLEASE DO NOT BOOK WITH THIS COMPANY. You are wasting your money. Let me explain this statement. I am just back from an all inclusive holiday to turkey. Booking the holiday was fine and we booked a family room with a picture of a separate bedroom for our teenage son and a separate room for us. Having stayed there on 2015 we knew the hotel and had stayed in this room before. After booking it all started to go a bit Pete tong. We decided to ensure we had seats together on the flight so went in and expected to be able to choose our seats, we usually sit up near the front, near the toilets for my wife. However they took extra money from us and we did not get to pick the seats, they chose, first time any company has done that, however moving onto the real reason for not booking with them. When we arrived we were shown to out room which was a single room and bathroom with beds that folded down. We said this was not what we booked but the hotel said to take it up with the sunshine holidays as that was what they booked, they apologised and said that there were loads of people who had the same experience as we had and we were not the first that day to complain. When we phoned sunshine ( that name sticks in my throat) holidays, they were completely unhelpful saying that is what we booked. I asked if it could be a website problem and she was adamant that it could not possibly be a problem, I did point out that i was in IT and knew some links could be erroneous and take you to the wrong details. I got a big speil about how this was not possible and that no one had changed my booking. That was until it was pointed out that their current website, which we browsed to, to check we were not going mad, showed the picture of the room we had wanted and upon clicking it, it took you to a room in the sherwood breezes - a completely different hotel. We also pointed out that our booking must have been changed as we pre booked the seats after we had made the original booking. This was met with, well it was old at the time you booked and I am ending this call. Despite being reasonable with them, they hung up and left us there. So for the sake of a few pounds more go with JET2 or TUI who we have used in the past. Otherwise book at your own peril.”

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Posted 6 years ago

“Couldnt fault it”

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Posted 6 years ago

“Seemless procedure and the best price!”

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Posted 6 years ago

“Easy to organise thanks”

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Posted 6 years ago

“Good prices”

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Posted 6 years ago

“Checked price online went back to book an hour later to find price had gone up by £150.00. Booked on line waited for conformation email for over 24hours only to receive phone call telling me flight was no longer available Had to rebook different flight at additional cost of over £100.00”

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Posted 6 years ago

“After phoning a few internet travel companies to try to book a last minute holiday only to be told that the 'live' price was a few hundred pound more it was refreshing to phone sunshine.co.uk and find out that the price on the screen was indeed the actual price. The guy was very helpful and booked my holiday there and then over the phone. I would definitely use this company again, their communication is great and you can log on to their website and access all your holiday documents etc.”

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Posted 6 years ago

“Quick and easy to use”

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Posted 6 years ago

“Easy to book couple of problems sorted over phone quickly looking forward to the holiday”

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Posted 6 years ago

“Easy and straight forward to book.”

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Posted 6 years ago

“Very easy to use website ,also very helpful staff on phone .”

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Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,332 reviews