“Such a scam! They charge you to even just inquire about a class. What if you don't want to do after all? They told me since the teacher didn't deny my inquiry I used their servicesand they would not refund me, adding I hope you can understand....
I contacted PayPal and got my money back anyhow! Sorry I will not be messed with! Do not use their services. There are other ways of finding good teachers”
“Horrible experience with this dishonest company. I would discourage anybody from using their services and supporting them.
Paying £29 monthly for nothing is just ridiculous. I am sure the company is aware that a lot of people get charged by accident because of not realising that you are going to be charged £29 monthly regardless if you search for any new teachers/apply for new lessons or not. And they are taking advantage of it which I think is very dishonest. All you need to do is just read the other reviews and you will understand what I mean.
I got charged more by SuperProf than I paid for the actual lessons to the tutor.
There is no way to ask tutor a question without sending a lesson request first (after which you are going to be charged £29 monthly)
£29 as an initial charge would be understandable and that is what most of people need. But the company taking advantage of people not realising that it's a subscription and you end up paying £29 monthly for nothing until you realise what has happened and cancel subscription. And the company is obviously taking advantage of that (as you can see how many people here were not aware of that).”
“After paying the first tutor I found for the first 2 lessons upfront he never showed up to the lesson and never got back in contact again! Tried to let Superprof know, they took ages to get back to me and couldn’t offer me any support. They said it’s between you and the tutor. It's in my opinion that Superprof perform INSUFFICIENT CHECKS on their tutors and suggests to me the site is full of fraudulent postings. I feel Superprof handled it completely in the wrong way and I have no confidence in the site. I will be reporting to the Trading Authorities. I've lost money and Superpof accept no blame. Rubbish experience to be honest. No guarantee you get your money back if something goes wrong so it’s a huge risk so you don’t feel confident with using the service. Also instead of Superprof acknowledging this feedback, they tried to get my review shut down on trust pilot! After some adjudication, Trust Pilot decided to keep the review!!!”
