“They are rubish and cancelled my polacy without telling me and it was for no reason when i spoke to them they was wanting to restart it but expected me to pay a fee of 90 for closing the other policy .”
Hi, Sorry to hear this, can you please email your address details and postcode to social.media@swinton.co.uk and i will locate your policy and help, cheers Mike
“Not to much to say really,it was all explained to me very well by Debbie in the office in Andover,in the end I had breakdown cover as well,this is the first I have used the
Company so I do not have much to add,we will see how the first year goes.”
“It's been a nightmare and I would never use them again - the whole experience of using a hire car after an accident was awful, they charged me for petrol when I returned the car with a full tank (still no refund) and they provided a whole host of ambulance chasing firms with details of my wife's accident - I have been plagued with calls to my mobile ever since - even now 9 months later. They were cheap - but you get what you pay for. Will never ever use them again.”
“Not much to say really - for all the right reasons.
Very easy to get the policy sorted out.
Swinton customer service is the best I've experienced in 12 years of driving. Incredibly friendly, very very helpful, and most of all, VERY easy to get through to. No silly switchboards, irritating sales people with no clue about your personal account details/situation etc.
Any issues or queries were painless to deal with I only hope that when it comes to buying my next car, Swinton offer me the most competitive quote, because if the price is right, I really don't want to leave.
In my opinion, Swinton set the bar for how customers should be a) treated and b) the ease at which they can speak to someone who will help them. I can only hope that everyone else experiences similarly positive treatment.”
“Very expensive and no loyalty for being an existing client when it came to renewal of policy .every year it went up .i now have insurance with all the same benefits at half the price”
“This is without doubt the worse insurance company I've ever had to deal with. They don't listen and are run by compleat incompetent staff. I would never have anything to do with them again.”
Hi Karsten,
I am sorry that you are unhappy with the service that you have received. I you could email the details to social.media@swinton.co.uk, I would be happy to look into them for you.
Regards
Pete
Hi Steven,
I am sorry to hear that you are unhappy with the service that Swinton has provided. If you could please email your concerns to social.media@swinton.co.uk, I would be happy to investigate them for you.
Regards
Pete
Hi Gary,
I am sorry to hear that you are unhappy with the service that you have received. If you could please provide us with details regarding this matter, I would be happy to look into this for you. You can contact me at social.media@swinton.co.uk.
I look forward to hearing from you.
Regards
Pete
