“It's been a nightmare and I would never use them again - the whole experience of using a hire car after an accident was awful, they charged me for petrol when I returned the car with a full tank (still no refund) and they provided a whole host of ambulance chasing firms with details of my wife's accident - I have been plagued with calls to my mobile ever since - even now 9 months later. They were cheap - but you get what you pay for. Will never ever use them again.”
“Not much to say really - for all the right reasons.
Very easy to get the policy sorted out.
Swinton customer service is the best I've experienced in 12 years of driving. Incredibly friendly, very very helpful, and most of all, VERY easy to get through to. No silly switchboards, irritating sales people with no clue about your personal account details/situation etc.
Any issues or queries were painless to deal with I only hope that when it comes to buying my next car, Swinton offer me the most competitive quote, because if the price is right, I really don't want to leave.
In my opinion, Swinton set the bar for how customers should be a) treated and b) the ease at which they can speak to someone who will help them. I can only hope that everyone else experiences similarly positive treatment.”
“Very expensive and no loyalty for being an existing client when it came to renewal of policy .every year it went up .i now have insurance with all the same benefits at half the price”
“This is without doubt the worse insurance company I've ever had to deal with. They don't listen and are run by compleat incompetent staff. I would never have anything to do with them again.”
Hi Karsten,
I am sorry that you are unhappy with the service that you have received. I you could email the details to social.media@swinton.co.uk, I would be happy to look into them for you.
Regards
Pete
Hi Steven,
I am sorry to hear that you are unhappy with the service that Swinton has provided. If you could please email your concerns to social.media@swinton.co.uk, I would be happy to investigate them for you.
Regards
Pete
Hi Gary,
I am sorry to hear that you are unhappy with the service that you have received. If you could please provide us with details regarding this matter, I would be happy to look into this for you. You can contact me at social.media@swinton.co.uk.
I look forward to hearing from you.
Regards
Pete
“They terminated my contract within 3 weeks then made us pay for the month and a 50 pounds charge also had our deposit as well total cost of 145 which is descusting.”
“Swinton Insurance is one of the most deceitful, archaic, fraudulent companies in UK.
I do not& can never recommend them to anyone to go through the same depressing& inhumane treatment meted on me.
There was a car accident since Oct 2014 that involved the whole family, alas till present time there was no courtesy car as included in the package talk much of claim payments but rather the monthly premium was their priority as soon as several efforts to arouse them to their legal responsibilities was made, then my personal data were sold to several credit recovery companies asking for full year payment& other unscrupulous demands.
SWINTON IS NOT A DEPENDABLE COMPANY TO TRANSACT WITH, BEWARE!!!!!!!!!”
