Swordis Reviews

Name: Swordis
Address: Fundacul Bucium nr.10A, Iasi, Ia?i County
Rating: 4.72

4.7 Rating 362 Reviews

94 %

of reviewers recommend Swordis

About Swordis:

Swordis, an online retail store, specializes in a wide array of swords, showcasing selections from some of the most esteemed brands in the industry. This emerging startup has expanded its scope by incorporating SwordEncyclopedia, a blog known for its extensive sword resources and recognized as a leading authority in this niche. Swordis' shop section offers an impressive range of over 1000 products in various categories. Their collection not only includes Japanese swords, Historical European Swords, and Military swords, but also extends to specialized items such as Technical knives, machetes, and a fascinating variety of fantasy swords and more. Featuring 19 distinguished brands, Swordis caters to a diverse clientele, ranging from historical enthusiasts to imaginative collectors.

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273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a seax. Was thinking it was taking forever until these guy finally emailed me telling me DHS needs “more information” when in reality they wanted to charge me an extra 22$ despite having paid for this sword and the shipping. I don’t know if this was because of tariffs or what because I can’t seem to talk to a human at DHS. Definitely not impressed as I haven’t even received what I ordered yet and had to pay extra for it to even arrive. 👎🏼”

Helpful Report

Posted 5 months ago

We expressed our apologies and tried to resolve the issue for you, but you were not open to having it resolved. You placed an order without carefully reading the shipping terms for this particular product. You were provided with tracking updates, and DHL requested that the tariffs be paid in order to receive the item. We reached out because we noticed your package was on hold and we tried to help. Then you sent us this message: "Wow… so why the fuck didn’t you guys mention on your website im gonna be charged more to actually receive the fucking item I bought and paid for and paid shipping for? I will never do business with you guys again. What a fucking joke🖕🏽" We then replied with: "While I prefer to avoid negative or hostile conversations, I’d like to clarify that we cover tariffs for most products with an exception for EverestForge for the time being, and this information is clearly stated on our product pages. We plan to solve that out too but we don't control tariffs in the US, unfortuantely and things can take time. If you experienced an issue or believed this was done intentionally, we would have appreciated a polite message so we could address it directly. Please let us know the amount you paid for tariffs, and we will partially refund your order to cover the extra costs." Despite your language, we understood your side of the story and genuinely offered to refund the tariffs for your order. Instead, you did not reach out to us and left this review. None of us would be here if you had been reasonable and reached out politely to our customer service. We are always trying our best to fix issues.

Posted 5 months ago

“Ordered my first custom katana and i love it, its very detailed and well crafted. The handle tight and the japanese silk smooth, it feels really good to wield it and its well balanced. The only downside was the shipping since fedex usually doesnt give good delivery options in my country but it was worth the wait.”

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Posted 5 months ago

“Everything arrived safe but shipping was a bit slow”

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Posted 5 months ago

“Got the help I needed, but responses were slow and brief. Product quality made up for it”

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Posted 5 months ago

“Decent experience overall. Support answered eventually, just not very fast”

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Posted 5 months ago

“Shipping took longer than expected and tracking updates were minimal, but the blade was worth the wait”

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Posted 5 months ago

“Shadow Dancer Nova Brown Antiqued Sea Wave: very nice build quality and shipping was good but sword is surprisingly unsharp: does not cut paper sheet in standard test but still need to try proper test on water jugs and other targets. I did expect more sharpness based on description.”

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Posted 5 months ago

“Easy to browse, lots of sword options, checkout was quick. Very happy”

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Posted 5 months ago

“I did a custom katana. It’s a katana what’s not to love, it came pretty fast and is beautiful. The sheet is a little tight and hard to get the blade out of. But other then that, it is exactly what I ordered”

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Posted 6 months ago

“No complaints but I do have a suggestion. Its 2025! Please offer live chat as an option for customer support!”

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Posted 7 months ago

“Great products and smooth transactions. Haven't had to contact support so far.”

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Posted 7 months ago

“Swordis has been really easy to deal with. I wasn't happy with the sword I received and I managed to return it. There were no obligations to buy another but I did since they were very nice and I appreciated their demeanor throughout. I will always come back.”

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Posted 7 months ago

“Really really happy! Great value, high quality, and fast shipping.”

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Posted 7 months ago

“Great products, amazing support and fast shipping!”

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Posted 7 months ago

“Happy with everything so far. Thanks.”

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Posted 7 months ago

“Everything was good but I wanted to ask about another sword I am interested in. Maybe there is a time zone difference but customer support took a while to reply to me”

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Posted 7 months ago

“I really appreciate how Swordis sent two extra mekugi. It really shows how considerate the company is as they realize that there might be a need for it in the future. At first I was confused and reached out to customer support to find out what it was. David was nice enough to explain and even send me links to their blog and other sites if I wanted to read more about it.”

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Posted 7 months ago

“Buying from Swordis has been a pleasure.”

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Posted 7 months ago

“Great from start to finish, quickest delivery I've ever had, practically almost overnight.”

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Posted 7 months ago

“BEST SWORD EVER! This has been my best comic con experience yet! I was afraid my katana would not arrive on time but damn.. it arrived faster than I thought it would! I did reach out to support to tell them that I really needed it though, they were very supportive of my cosplay hobby LOL”

Helpful Report

Posted 7 months ago

Swordis is rated 4.7 based on 362 reviews