“Do not use this company . They advertise cheap prices but then do not respond to e mails or supply me the goods
Now i have no xmas present to give and have to get my money back through paypal . They have other subsidary companies too so be careful
Avoid at all costs”
“I ordered a camera lens on the 26th of November and they haven't even given me any details. Requested a refund and still no reply.
Terrible service, possibly even a scam.”
“I ordered an Apple ipad from Tecobuy, and became anxious after reading some negative reviews.
However my experience was exactly as Tecobuy promised - ie delivery in 14 days which included a few days seasonal and Covid delay.
Replies to emails prompt and informative.
However their Customer Service could employ more precise language when advising delivery stages.”
“Order placed for an IPad on the 1st of December, 9 days have passed.
No replies to multiple emails, Facebook messages, they do not reply to any messages sent on their website live chat service.
Paypal will not step in to help until the 27th of December.”
“I've ordered a sigma Lens from Tecobuy. I don't think your a scam business but your customer service has to improve. I will wait a little longer before taking a decision on what to do.”
“Do not use this store! they do not have stocks. I ordered the item but 3 weeks later they canceled without saying anything. Then they increased the price about $400. I reordered the item and 3 days later they canceled the item again. guess what, they increased the price about $300. I asked the reasons but the service quality is very low and their staff is impolite. it was just time consuming and I am fed up. items are not arrived with a high probability.”
“I bought an iPad Air from TecoBuy last month, I received an email to say it had been dispatched and gave me tracking number which I kept checking, I was getting concerned as I kept emailing the company to ask where my delivery was but never got any reply. I had a look at the bad reviews online and, because I paid by debit card, I was sure I’d lost my money, I was terrified they’d take more money out of my account so I phoned my bank yesterday. They were absolutely amazing and gave me my money back immediately, they will try to recover it from this company. Can’t believe google advertise this company and I bought through TopCashback, I would love to find out why they are allowed to use this website when there are so many bad reviews. Please don’t buy from TecoBuy, they are a SCAM.”
“I ordered a sigma lens over a month ago. I have no idea where it is. I have tried to get answers and they make it impossible to get details 1 they employ people that cannot speak English and are rude 2 if you can communicate they are so vague it's ridiculous. My order took a month to fly by DHL from HK to Slough for a 13hr journey and according to DHL on 23rd Nov departed from Slough who has it i haven't a clue. DO NOT USE THIS COMPANY THEY ARE TOTALLY USELESS THEY SAY ITS TRACKING AND I WILL RECIEVE A NOTIFICATION WHEN IT HAS BEEN DELIVERED.
ARE YOU STUPID I WILL KNOW WHEN ITS BEEN DELIVERED!”
“I have ordered an item for my son for xmas 2020, payment complete and paid in full. Several days later recieved an email with tracking number, only a day later recieved an email to say something went wrong with payment order cancelled and will be refunded within 10 days!! No contact number, no idea if gift is coming assuming not. Please please avoid this company.”
“i ordered a samsung phone i was informed i would receive email with a tracking number in it. i have not receive a email and i have had no responce from the customer care, i am hoping pay pal can retrieve my money”
“I have made numerous complaints to Tecobuy about non delivery. They don’t reply, even care. They are unaccountable I am surprised that they still have a Pay Pal payment facility”
“Lt. Support hat der Lieferservice mein bestelltes Gimbal vermutlich verloren. Ich bekomme im Moment jedenfalls weder mein Produkt, noch ein Ersatz Produkt, geschweige denn mein Geld zurück, obwohl vor ca. 1 Monat bestellt wurde. Es gibt also das gleiche Entgegenkommen wie von Schalterbeamten.
Wie ich hier allerdings lese, passiert so etwas bei tecobuy öfters.
Meine Empfehlung: Lieber wo anders ein paar Euro mehr ausgeben.
>>> ABSOLUT NICHT ZU EMPFEHLEN!”
“****ABSOLUTELY TERRIBLE****
****ABSOLUTELY TERRIBLE****
ORDERED A PHONE IN SEPTEMBER IT WAS SUPPOSED TO TAKE 10 DAYS FOR DELIVERY WITH A POSSIBLE 3/4 EXTRA DUE TO THE PANDEMIC, ITS NOT NOVEMBER 16TH AND STILL MY ORDER HAS NOT ARRIVED, I HAVE SENT SO MANY EMAILS I'VE LOST COUNT TO THE TECOBUY AND NOT HAD ANY RESPONSE FROM THEM, I PAID FOR THE EXTRA INSURANCE DELIVERY WHICH ENTITLED ME TO REFUND OR REPLACEMENT IF LOST OR DAMAGED IN TRANSIT, I'M PRETTY SURE 2 MONTHS OF STILL WAITING MEANS IT IS NOT SHOWING UP!! AND I AM ENTITLED TO MY REFUND!! THEY STEAL YOUR MONEY AND IGNORE YOUR MESSAGES DO NOT BUY FROM TECOBUY!!! I CANNOT AFFORD TO LOSE THIS MONEY ESPECIALLY SO NEAR CHRISTMAS AND WITH THE PANDEMIC HAPPENING BUT THEY DON'T CARE ONCE THEY GET YOUR MONEY!!
***AVOID THIS COMPANY, DO NOT GIVE THIS COMPANY YOUR MONEY***”
“Do not use this company.
I purchased a Huawei smartwatch costing £122 at the start of July 2020.
I received an email stating it was with the courier on 14/7 and it had been delayed by 24 hours.
Nothing since, despite numerous emails sent by myself.
All I received is generic response stating they were sorry, once stating they were opening up an investigation with the courier.
That was clearly false as I've heard nothing. Currently we are in November, five months after parting with my money. And very unlikely to see it or my purchase for that matter.
Wish I'd done my research first.
DO NOT USE!!!!”
“I would not recommend buying from this company. Anything you buy from TecoUK you are actually buying from a Hong Kong company and the sale is governed by HongKong law so you do not have the usual English law protections on the quality of the product. They sold me a Dyson hairdryer in the UK but it came with an international plug and an adapter contrary to advice from Dyson that the product would not work properly with an adapter. They did agree to refund me but I had to pay £60 to post the product back to them and they refused to reimburse this even though they sold me a product which (had English law applied) was not of reasonable quality for sale in the UK or fit for purpose. Better to pay a bit more and buy your product from the UK than from a company you have no realistic prospect of claiming again (unless you fancy going to the courts in Hong Kong) if something goes wrong.”
“don't use this company, the advertise UK product but send foreign product with plug adaptors, take ages to send their goods, out don't repsond to emails and if you want to retrun an item (as you wil because its not UK product) then you have to pay for sending the parcel back to Hong Kong!!!”
