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Teletext Holidays Reviews

1.8 Rating 1,617 Reviews

19 %

of reviewers recommend Teletext Holidays

Company Reviews

1.8

Based on 1,617 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK A HOLIDAY WITH THIS COMPANY. My holiday was cancelled by them 14/3/20 when i was due to go16/3/20. I am STILL WAITING FOR A REFUND 14 months later. I have sent countless emails which are not responded to. I have phoned and been fobbed off by someone in a call centre, I have filled out the form requesting a refund by 30/6/21 and surprise surprise still nothing! I have reported them to CMA as everyone waiting for a refund should do. They are still taking peoples hard earned cash booking holidays with no chance of ever refunding. This company is a disgrace and should not be allowed to continue trading. I see on the questions below it asks How easy was it to get a refund. They have missed off impossible!”

Posted 2 years ago

“I booked recently to go on holiday with my wife to maguluf bh hotel on 28 July 2021 for 6 nights all inclusive only to find out after that the bh hotel is closed for all of 2021 after 2 days of trying to prove this with teletext they finally agreed then tryd getting me to pay extra for alternate location now ive just found out my flights has being cancelled now all they are doing is keeping me on hold not answering my calls & when I do get through after waiting 1 hour & 30 mins all they say is you can get a refund 14 days after departure date if the supplier refunds them in other words if they don’t get refunded by the supplier they can’t refund me pls if anyone reads this DO NOT GO WITH THIS FIRM THEY ARE A CON FIRM it’s a absolute disgrace they are allowed to continue like this . It’s worth the extra money to go to a proper travel agent shop least you know your getting proper service pls pls DO NOT USE TELETEXT THEY ARE A VERY BAD COMPANY TO USE VERY BAD I wouldn’t give it any stars if I had that option.”

Posted 2 years ago

“DO NOT BOOK WITH THIS Company...m shocking customer service. Scammers! They hang up when they can't answer your questions or have to change something! Nightmare to get through to them. They take your money in a flash I'm on to them s year now about this holiday! They keep saying cancel it! If I cancel my flights are non refundable??? There scammers!”

Posted 2 years ago

“Have a holiday booked to magaluf and they booked us in a hotel which isn’t even open. After spending about 15 hours on the phone to change the hotel to one that’s open I still haven’t got anywhere with it. Currently we’ll be going to magaluf and spending the nights on the beach it seems!!! ABSOLUTE SCAM of a company. DO NOT BOOK WITH THESE”

Posted 2 years ago

“DO GOT GO WITH THIS COMPANY!!! They fraudulently used my card details I used to pay for my deposit to take £900 out of my bank themselves. I’m currently in contact with my bank to try and get the money back. The payment was due for a holiday to Greece on the 7th of July this year, in which was cancelled and I’ve got refunded for the flights off Ryan Air already. I’m not sure how they think charging me for flights which are none existent is justifiable? And how they expect me to go on a holiday in which I can’t even get to the hotel? I’ve had no money in my bank for the last 3 months and as soon as I get my 1st pay check after graduating from University, they take the WHOLE LOT. I currently have no money to live off. It’s clear they’ve been trying and trying to take the transaction out all of these months and as soon as they’ve seen I’ve got money in it, THE DAY AFTER, they’ve taken it all out. Honestly, no words for this company. They don’t respond to ANY form of contact, emails, refund forms, telephone. It’s disgraceful. I pray to god they get taken to court and justice is served for the thousands of customers just like me who’ve faced such unjustifiable and illegal actions off of this company. If my bank cannot redeem my money then I will be taking TeletextHolidays to court.”

Posted 2 years ago

“The booking system was difficult at first, But then I was handed over to a gentle man call Justin M who made it smoot and easy. He was polite and made sure I had the best deal. I had to rebook the next day and again Justin took care. He is a asset to your company .”

Posted 2 years ago

“Still waiting for a refund due to corona virus epidemic. This company is a joke. Don't trust them they will rip you off. Been waiting for my refund since October 2020.now June 2021. All good reviews are faults. Just look at the names that should give you a clue.”

Posted 2 years ago

“**STAY AWAY** holiday was cancelled in March 2020 still no refund from Teletext holidays 15 months later just generic response to emails saying they are awaiting refund from supplier!!!! Absolutely disgusting they can get away with this !!!”

Posted 2 years ago

“Paid for a holiday in full on 07.12.2019 for a holiday in June 2020 which was cancelled due to COVID . Phoned on numerous occasions to talk to someone with no avail, texted them every week only to get an answer sometimes that they are looking into refunds. Finally got my refund 14.06.2020 for full amount, but how many more people have had this done to them and the interest received by Teletext holidays on our money”

Posted 2 years ago

“My flights have been cancelled by Ryanair (Covid) but Teletext hadn't bothered to tell us this! I've tried to ring and message only to have the phone put down on me everytime ! Disgusting service -dort it out!”

Posted 2 years ago

“Won't refund my money for a holiday from May 2020”

Posted 2 years ago

“Absolute waste of oxygen trying to get any sense out of these people. They do not accept responsibility, even when they are clearly responsible. Their attitude is appalling and most of the staff are completely ignorant. I did manage to speak to one lady who gave all the right answers and made me feel like I was getting somewhere, then ‘boom’, back to square one. No response whatsoever.”

Posted 2 years ago

“wow what a waste of space this company in, please do not even think of booking with them, if you ring to book they answer within seconds, but try to ring for anything else once they have your money and its like trying to speak to the Queen, its just not going to happen. easyjet have cancelled flights refunded them my money but all I get is a email telling me to not to forget to check in on line, on this non existant flight. I have sat on hold for over 20 hours in 3 weeks, twice I have got through to be cut off after giving my details”

Posted 2 years ago

“We booked our holiday to Crete on Sept 2020, when the 'red/amber/green' system wasn't implemented. Crete is Amber and as we both work for the NHS, so we wanted to cancel 2 months ago. After lengthy hold times, numerous cut-off/ unanswered calls and several emails, we got a reply 6 weeks later (14 days before we're meant to fly out), saying the cancellation fees are 100%!!! We havent had a single email from them about the holiday since Sept 2020. I have never used this company before, and shall absolutely never use it again, and will tell absolutely EVERYONE I know NEVER to use teletext holidays, as their level of customer service is clearly below any imaginable expected standard. We are now in the process of trying to schedule with them to next year with the hope of the world being back to some form of normality again. I fear we won't see our £1500.00 back.”

Posted 2 years ago

“If ever you want to throw your money away boom with these. I have been hung up in, laughed at, ignored and have had zero communication from them in a whole year of waiting for my money back. Disgraceful company!”

Posted 2 years ago

“I booked wirh them and had a holiday to Egypt last Feb. All went smooth had a good deal. Staff were helpful. So just decided to book with them again and there is a good deal. After thinking about whether to go away or not I though I would go back on jus now and book it. Their website isn't working now. I just looked at all their reviews lately and don't look good. They never used to be like this. Wonder what's happened and if they have decided to rip everyone off now and close down because of covid and noone booking over the last year”

Posted 2 years ago

“I have a holiday booked for June. My flight has been changed and I’ll be returning a day later than planned. I’ve been trying to contact teletext holidays for 3 weeks to no avail. I’m on hold for up to 3 hours until they cut me off. I have again this morning tried to contact them this morning, spoken to a lady regarding my concerns who was rude stating do I not know how busy they are then transferred me through to another line just to be on hold for hours again! Absolute joke!!!”

Posted 2 years ago

“I booked a holiday with them in Oct 2019 to go away in June 2020, it was cancelled in March one of the advisers told me. I was told that refunds would be made in Sep 2020, guess what nothing, I have emailed them 2 to 3 times a week since then and all I get is thank you for your patience. This company is abysmal in the way it has treated its customer's, I know there have been problems with the Covid but to totally ignore its customers is appalling. there is no excuse for withholding money that is not theirs. I would urge anyone thinking of booking with them to go else where, customer care is none existent. The management want sacking because they are the ones who make the policy's and withhold all payments owing to their customers this should never be allowed to happen again by any of the Holiday companies.”

Posted 2 years ago

“Crooks are perhaps the best description as regards this hideous company , how their trade body can countenance such illegal behaviour is beyond me !! ie a.b.t.a.or atol. Teletext Holidays ,illegally, took money from my credit card after the holiday had been cancelled. I had to resort to Law to recover the money-very stressful tosaythe least . I would very very very strongly advise that no one uses ,or even thinks of using this hideous company.. ountan”

Posted 2 years ago

“DO NOT EVER USE THIS COMPANY!!!! If I could give no stars I would!!! I booked a holiday in August 2020 for a week at the end of July 2021. There was an error on teletext’s side where the wrong hotel was booked and the hotel I wanted was not available! Therefore my holiday got cancelled and I was told I would be refunded by October. It has now been 9 MONTHS!! I have CALLED and EMAILED MULTIPLE times!!! None of my emails were responded to and every time I called (which always takes more than 30 minutes to get through) I was told I would get my refund and told multiple excuses. My latest phone call I was told I would be refunded after departure date!!! TERRIBLE SERVICE AND I WILL NEVER BE BOOKING THROUGH THEM AGAIN!!!”

Posted 2 years ago

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Teletext Holidays is rated 1.8 based on 1,617 reviews