We booked our holiday to Crete on Sept 2020, when the 'red/amber/green' system wasn't implemented. Crete is Amber and as we both work for the NHS, so we wanted to cancel 2 months ago. After lengthy hold times, numerous cut-off/ unanswered calls and several emails, we got a reply 6 weeks later (14 days before we're meant to fly out), saying the cancellation fees are 100%!!! We havent had a single email from them about the holiday since Sept 2020. I have never used this company before, and shall absolutely never use it again, and will tell absolutely EVERYONE I know NEVER to use teletext holidays, as their level of customer service is clearly below any imaginable expected standard. We are now in the process of trying to schedule with them to next year with the hope of the world being back to some form of normality again. I fear we won't see our £1500.00 back.