DO NOT EVER USE THIS COMPANY!!!! If I could give no stars I would!!! I booked a holiday in August 2020 for a week at the end of July 2021. There was an error on teletext’s side where the wrong hotel was booked and the hotel I wanted was not available! Therefore my holiday got cancelled and I was told I would be refunded by October. It has now been 9 MONTHS!! I have CALLED and EMAILED MULTIPLE times!!! None of my emails were responded to and every time I called (which always takes more than 30 minutes to get through) I was told I would get my refund and told multiple excuses. My latest phone call I was told I would be refunded after departure date!!! TERRIBLE SERVICE AND I WILL NEVER BE BOOKING THROUGH THEM AGAIN!!!