Tentsile Reviews

Name: Tentsile
Address: Tentsile Ltd, 129 Higham Road, London
Rating: 4.57

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

4.6

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Joseph

Tentsile 5 star review on 20th September 2022

Henrik Svahn

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice tent for a very different experience than ground tents.”

Helpful Report

Posted 1 year ago

Thanks for your review and really pleased to hear you're enjoying your tree tent.

Posted 1 year ago

“Hey guys! This hammock is beyond awesome. My wife, 18 months old twins, and I have the best time playing on the Trillium XL. It’s robust enough for us to be care free with all of us on it, easy to set up, and the kids absolutely love looking up at the trees when the wind hits them. The only problem is that they don’t want to leave it so we have to set up shop in sleeping bags for the night (ohhh the inhumanity!). 10 out of a 10 product. Looking forward to many more years of lounging with the gang!”

Helpful Report

Posted 1 year ago

Amazing! Thanks so much for your review. Happy lounging and love that it keeps the kids entertained!

Posted 1 year ago

“My husband and I got the double hammock and upon putting it up rode out a big rain storm in it, stayed high and dry, very comfortable”

Helpful Report

Posted 1 year ago

“I have the tentsile UNA and it is great for 1 person. Keep in mind that it is not for winter or cold weather due to it's intended design. I also have the ground conversion kit and have used it a few times already. So far so good”

Helpful Report

Posted 1 year ago

“yes, good is my second”

Helpful Report

Posted 1 year ago

“Best thing ever.”

Helpful Report

Posted 1 year ago

“My Treetent came within the promised time. We only didn't get any notification by sms or email for tracking the order, so we were surprised when it was delivered.”

Helpful Report

Posted 1 year ago

“Shopping experience was very easy and good. Also shipping to Finland was faster than I thought and carried out by UPS without a problem. I was also very delighted with the customer service when I contacted them about stains in the stingray tree tent. I got a fast reply to my message and the matter was taken care of. Now I'm waiting for a new tent.”

Helpful Report

Posted 1 year ago

“Oh man where to start. I bought my una (2nd tent) in june and were looking forward to use it during my vacation. Well thanks to a delivery company we shall not name i got my tent 2.5 weeks after my vacation was over or 1.5 months after i placed my order. But cudos to tentsile team they did whatever they could and they too tried to reason with the shippers. Well in the end i finally got my tent (will have to take an extra vacation to go try it out). Because this wasnt really tentsile fault for tent being so late exept their poor choise of shipper 🙃 i didnt ask for any compensation for my ruined vacation. Awell i still am a big fan of tentsiles products and they are really comfortable to sleep in.”

Helpful Report

Posted 1 year ago

Hi Peter, Thanks for the feedback, Peter! Great to know you ultimately are impressed with the product. And even better to know that our customer support was excellent! We pride ourselves on our customer support and our ability to help out quickly to support the customer. Thank you for your support with not only our product but the delays we have experienced with the various shippers it is appreciated.

Posted 1 year ago

“Great, great, great ! Kids slept outdoor the whole summer, here in France, friends are amazed when I let them experience the stingray !”

Helpful Report

Posted 1 year ago

Thanks for the feedback, Dominique. We do find our tents are eye-catching and real conversational pieces. Keep playing, camping and exploring. Have a wonderful summer with your new unit. Thanks for the recommendation. 👍

Posted 1 year ago

“Fast responce to my question. I had broken bag. Im sure that i will get new bag soon. Thank you!”

Helpful Report

Posted 1 year ago

Thanks for the feedback, Great to know you ultimately are impressed with the product. And even better to know that our customer support was excellent! I am sure they will get the bag to you soon, We pride ourselves on our customer support and our ability to help out quickly to support the customer. Glad you managed to experience the stars through the mesh - that is a great thing about tents! Keep playing, camping and exploring. Have a wonderful summer with your new unit. Thanks for the recommendation. 👍

Posted 1 year ago

“The customer service is speedy, price is unbeatable for the quality, the order was just shipped so ill comment on shipping after, but coming from the uk to the us im sure that its not an over night process. I put my order in for a stack, and ordered an extra 3 person cup hatch, not realizing it came with 2 already. So i asked to swap it out with an extra holder pouch before the order was shipped, and they easily swapped it out for no hassle since they were the same price. I will refer this company to all my friends, and i will be buying more in the future. Many pictures to come!”

Helpful Report

Posted 1 year ago

Thanks for the feedback, Aslak! Great to know you ultimately are impressed with the product. And even better to know that our customer support was excellent! We pride ourselves on our customer support and our ability to help out quickly to support the customer. Glad you managed to experience the stars through the mesh - that is a great thing about tents! Keep playing, camping and exploring. Have a wonderful summer with your new unit. Thanks for the recommendation. 👍

Posted 1 year ago

“We love our Tentsile Connect 2-person Tree Tent - once you find the right combination of trees, set up the tent is easy - we look forward to sleeping in it every summer by the beach.”

Helpful Report

Posted 1 year ago

Thanks for the feedback and for sharing how easy to set up the tents are. We would love to see your photos of camping by the beach :)

Posted 1 year ago

“Tentsile Una is definitely more comfortable than a hammock, very easy to setup even in hard conditions (trees not aligned, rain) it took me like 7 minutes (my second time with Una). I am really thankfull for this product, thumbs up for Tentsile! Lubomir, Slovakia”

Helpful Report

Posted 1 year ago

Thanks for the great feedback and enjoying mother nature in your Una!

Posted 1 year ago

“Fast and understanding customer service, wanted to return a purchase and got refunded the next day”

Helpful Report

Posted 1 year ago

I am glad our Customer Service was excellent, We pride ourselves on our customer support and our ability to help out quickly to support the customer.

Posted 1 year ago

“Have to say, I bought this for my daughter as she likes camping but didn't want to be in a tent and on the ground. The first time we used it she loved it, we got it to the right height and needed to play with the tensioning but once that was sorted, she loved it, the only downside is sharing with a teenager who fidgets a lot!!!!”

Helpful Report

Posted 1 year ago

Thanks for the feedback, Great to know you ultimately are impressed with the product. Teenagers! I have 3 kids so they go in the Stingray and we use the Connect which I would recommend for a better sleep :)

Posted 1 year ago

“I bought a Stingray from Tentsile in June. This is a great tent! Besides the novel "off-the-ground" design, the Stingray is very well made. Its design allows for more exploring the wilderness around you and less fidgeting with stakes, rain, rock and critters. Bravo Tentsile! Greg B.”

Helpful Report

Posted 1 year ago

Thanks for the support Greg, we try our best to provide a quality product which is fun and is not damaging to our nature. Glad you enjoyed :)

Posted 1 year ago

“Our tree hammock is exactly as described: excellent quality, every part was thoughtfully constructed. Set up was a breeze. It is so comfortable! Even our dog approves.”

Helpful Report

Posted 1 year ago

Thanks for the support Molly and your dog :) Glad you all like our products

Posted 1 year ago

“It was a good product”

Helpful Report

Posted 1 year ago

Thanks for the great review and feedback!

Posted 1 year ago

“I have been on the search for the perfect sleep outdoors for a while. Have tested other types of sleeping “in the air” before. Tentsile is my end destination. Super comfortable, especially with a pad. Easy to set up. I have the connect mostly for myself. It is just perfect. Support has been super as well. Just a pleasant experience overall and I will shop again!”

Helpful Report

Posted 1 year ago

Tentsile is rated 4.6 based on 726 reviews