Tentsile Reviews

Name: Tentsile
Address: Tentsile Ltd, 129 Higham Road, London
Rating: 4.57

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

4.6

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Joseph

Tentsile 5 star review on 20th September 2022

Henrik Svahn

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ho un problema con la coperta acquistata recentemente , entra acqua”

Helpful Report

Posted 3 years ago

Thank you, Joseph. I am sure the customer services team is helping you with these issues. Please ensure you are in contact with us. :)

Posted 3 years ago

“I have the Stingray tent, and absolutely love it and can't really go back to regular tents. Why, well because sleeping in a tentstile tree tent is the most comfortable and best sleep I have ever had camping. Also set up was pretty easy once you have the tree configuration figured out. Yes there were times where I had really jerry rig my straps to get the tent up properly but even then after all that hard work was totally worth just sleeping above the ground, and feeling light breezes moving the tent in such a calm and relaxing way. Honestly I keep trying to get friends and family to buy this tent because there is no other TENT out there like this. Really love my Stingray, tentsile tent.”

Helpful Report

Posted 3 years ago

Thank you for the feedback, Benjamin. Glad you've been enjoying it! We agree with you - going back to ground tents is not easy once you've had the comfort of a tree tent! Thanks for sharing! :)

Posted 3 years ago

“I bought a tensile tree tent a while ago because I love being in the great out doors it’s great tent that I can travel with and I can’t get enough of it I would love to buy a bigger one but I can’t due to the price maybe this is something tentsile can work on the bring the price down”

Helpful Report

Posted 3 years ago

Thank you, anonymous. We have made the decision not to compromise safely for price, so the expense reflects our quality materials and safety engineering. Please always check in with our Customer Support team, as we often have used or repaired tents we can sell for cheaper. I hope this helps.:)

Posted 3 years ago

“Bought the Stingray Double Stack and finally got to really use it last night. I bought the double stack because we have three boys and we wanted a big enough tent for the whole family. It works great for that purpose and the boys think it’s the coolest tent ever. Here is a link to a quick video of the tent set up https://youtu.be/pirgx48PwgM Cons: - The bubble bug net should be taller so that the stacks can separate more from each other, especially because it comes with a six foot rope ladder. - The trillium hammock separates from the bug netting when laid on. There is a zipper on the netting so you can attach it to the ground kit bug netting, but there should also be a zipper on the hammock so it doesn’t leave gaps allowing bugs in. Pros: - The boys slept on the top and when they moved it didn’t affect us on the bottom and vice versa. - During dinner it started to rain, we were able to move all the chairs under the tent, staying dry while we ate. - Other tents I’ve always woken up with my sleeping back damp since I’m 6’3” and that was not the case with this tent. - Much more comfortable than sleeping on the ground. Lessons Learned: - Set up the trillium hammock first and then use it as a platform for the Stingray. Put poles and rain fly all on before ratcheting it up. - Set up the hammocks, lay in them so that all the slack is pulled out of the straps, and then tighten them back up. This will help to keep the middle from sagging and you sliding into the middle. - We are going to put a small 6” level to help make sure all corners are level so we don’t slide to one end. All in all we really liked the system and will continue to work out any kinks. If you have any questions please comment on the video link and I will do my best to answer them.”

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Posted 3 years ago

“I purchased the stingray. It is awesome. Only thing to note is that it has to be level which can be a trick when the ground isn't. My wife and I put this up on a pretty steep slope and it took a few extra minutes to get it level.the less hill the easier it is by far. I love it though. Awesome sleep.”

Helpful Report

Posted 3 years ago

Thank you for the feedback, Andrew. Yes, on slopes is when Tentsile really comes into its own. And it can take a few tries to get it level on the first few goes! But once it is level, it is so worth it! Tentsile is all about playing and exploring the space, so well done! Tentsile Team. :)

Posted 3 years ago

“Good Morning Tentsile team! I hope you guys are doing well. I ordered a tentsile about a month ago and I am really happy about. Nevertheless, after couple of nights out in the woods the long pole which gives the head space to the tent broke...Please let me know what you can do for me. I thank you for your help and wish you a nice day further. Best, Guillaume”

Helpful Report

Posted 3 years ago

Thank you for your message and feedback. Oh no, this is one good! Please can you email our support team - support@tentsile.com - and we will get you out a replacement pole immediately. Our support team will also give additional instructions to help your Tentsile set up so that the poles do not break :) Thank you once again!

Posted 3 years ago

“I have been wanting to purchase a Stingray for a year now but was hesitate, not knowing if it would suit my needs for camping and backpacking, Man. . .why did I wait!! I have set my stingray up multiple times now with ease. And here in Ohio there are plenty of trees, so no issues with finding 3 suitable ones. I thought it would be time consuming and difficult, again I was wrong. The Rain fly works well, and the new side entry openings make for ease of getting in and out. I liked it so much, I started my Stack adding 3 Trapezium side panels and a rope ladder. Next on the list is a Trillium 3.0 and a Double bubble. We use to hike on the weekends for exerciser and an escape into nature, now the kids ask me to bring it along on hikes every weekend so we can set it up and hang out in it. So, a lot more quality time lounging, talking, and spending time with the family. If you like comfort, peace and quiet, and a great tent, get one!! I will never sleep on the ground again!!”

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Posted 4 years ago

“J’ai reçu ma Safari Stigray très rapidement (même en pleine pandémie), les matériaux sont de grande qualité et la tente est très confortable. Le montage n’a vraiment pas été compliqué. La tente est confortable et spacieuse. Lorsque j’ai reçu la tente, il manquait les pièces de rechanges, j’ai contacté le service à la clientèle et il m’on rapidement répondu. Ils vont m’envoyer les pièces de rechange. Très satisfait de mon expérience avec cette compagnie.”

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Posted 4 years ago

“Everything went smoothly, and the chat function is great, but the only problem I had is that I had to order a second and third ratchet strap, as it didn’t seem clearly labeled. It appeared as if I was getting a set of ratchet straps for a tent. Maybe I missed the quantity, but that’s the only feedback I have.”

Helpful Report

Posted 4 years ago

Thank you very much for your positive feedback and comments! Glad to hear everything when smoothly with your order and that you received everything in Good time. We are also happy to hear that the chat function was useful to you, this is great feedback! Regarding the ratchets and straps, just to be clear, you do get 3 Ratchets and 3 Straps included in the bag for your product (everything you need to set up the Tentsile tent). And for additional Ratchet and Straps, we will ensure to make it clearer on our website that the 'accessory' Ratchet and Strap is just 1 unit. We are always trying to improve our website so that it is easy for our customer to navigate, so thank you for your feedback!

Posted 4 years ago

“Once you received this tent, you will realize this is one of the stuff that you will be glad that you have bought. Simple like that. I take one star off because of the material they used. I have both Una and Connect. For the carry bags for Una and Connect, the inner side was sticky. So is the underside of the Connect. I believe this stickiness was caused by aging and degeneration fo the material. So I have a little bit of concern there.”

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Posted 4 years ago

“very happy with product”

Helpful Report

Posted 4 years ago

“Great tent, very well made, can't wait to use it!! Awesome company with excellent service :-)”

Helpful Report

Posted 4 years ago

“The Connect is a true masterpiece. It's got a slight learning curve and requires a little more thought into campsite locations but it is the best tent I have ever slept in. First time setting it up only took 30 minutes and that's because of adjusting and getting the right tension on the right straps. I absolutely love it!”

Helpful Report

Posted 4 years ago

Tentsile is rated 4.6 based on 726 reviews