Tentsile Reviews

Name: Tentsile
Address: Tentsile Ltd, 129 Higham Road, London
Rating: 4.57

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

4.6

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Joseph

Tentsile 5 star review on 20th September 2022

Henrik Svahn

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very happy with my new Trillium XL, it comes with everything you could need. The only thing I would change is the bag. A bag that's easier to carry would be helpful especially considering the weight of the hammock.”

Helpful Report

Posted 2 years ago

Thank you for your feedback I will pass it on to our team. We appreciate your support :)

Posted 2 years ago

“Enjoy hanging in the hammock in our leafy bush backyard. Only problem we found was finding the right trees in the right triangle orientation to get it nice and tight on all sides.”

Helpful Report

Posted 2 years ago

Thank you for the review, For some set-up tips contact our customer support team :)

Posted 2 years ago

“Very excited about my tentsile tent! Getting it set up takes some practice. Take it to a park to practice a couple times. The tent and bag washes dirt off very easily, but I would recommend a footprint underneath the tentsile for setup, and to have shoes/bags underneath the tent when you’re inside. I purchased a pre-used model and was ready for cosmetic wear and tear, but was bummed to find out on first setup that the netting that I see through to the treetops / sky has several snags, lessening the view a little bit. Overall very excited for adventures with my new tent. It’ll help extend my season and open up new places for me to camp with my kayak.”

Helpful Report

Posted 2 years ago

Thank you for your support and review our family business appreciates it :)

Posted 2 years ago

“My 7y/o daughter and I love sleeping and hanging out in our flite tensile. I recommend this company to everyone who camps, and the only reason I did 4/5 is due to the tip of the smaller cross pole of the tent often pops out of the plastic end holder. There doesn’t seems to be as much tension on it ever as the longer pole”

Helpful Report

Posted 2 years ago

HI John, Thank you for the support and the review. can you send us some pictures of your set up as it sounds like something is not quite right as the poles should not slip out.

Posted 2 years ago

“Great product, arrived quickly!”

Helpful Report

Posted 2 years ago

Thank you for the support & the review :)

Posted 2 years ago

“Love my connect tent. I’ve used it multiple camping trips over the last month. It has performed great. Setting up is getting faster, and tear down is so quick and easy. My favorite camping item ever”

Helpful Report

Posted 2 years ago

Thank you for the support & the review

Posted 2 years ago

“After reading all the reviews, I had to get one of these tents. I bought a 3 person safari…..I’m a large guy over 6ft and three people like me would be impossible. It’s a great concept and as far as being water proof it is…..Finding the perfect tree distance would prove to be a challenge at provincial parks… You need to find trees closer together than the straps require… Otherwise the straps stretch a lot….. This requires frequent re tightening. The safari is equipped with anti roll straps that adjust to help control centre roll. But tightening these straps it makes the hammock uncomfortable as it create 3 individual sleeping areas that do not accommodate a tall person with wide shoulders. Sleeping by myself I found to be really comfortable. So in conclusion. It’s a great concept for one, or people under 6ft. I wish it came in a larger size or the ability to turn it into a two person for larger people. If you are ordering for delivery to Canada it takes a long time to receive…. Mine took 37 days to arrive…. I understand summers a busy time for ordering. To blame Covid as a reason could have been legit but blaming Brexit as a reason my tent took so long to arrive from China was hilarious.”

Helpful Report

Posted 2 years ago

Thank you for your review and supporting our small family business!

Posted 2 years ago

“Everything came as expected, and there's tons of resources for how to set up the tent safely and quickly! I've slept in the tent once, and while it was a little rocky ( there's definitely a learning curve to getting it properly level), I'm excited to five it another go as soon as I can!”

Helpful Report

Posted 2 years ago

Thank you for the review :)

Posted 2 years ago

“I have just purchase the 3 man safari stingray, this is an excellent quality product and a well thought out concept, my children love it and I’m sure great memories will be made in future camping expeditions!”

Helpful Report

Posted 2 years ago

Thank you for the review and supporting our small family business!

Posted 2 years ago

“I live my tentsile hammock! I have the trillium and it's really easy to setup and take down once you've found that perfect spot to relax. A nice solo hammock by yourself with plenty of space or enough to hang out with friends (see what I did there)”

Helpful Report

Posted 2 years ago

Thank you for the review and supporting our small family business!

Posted 2 years ago

“I was thinking of bring one ofthe tentsiles for years. I always thought it's probably hard to find spots. Finally got mine and had absolutely awesome nights in german and Norway forests.... And once you have it you see the perfect spots everywhere.... Highly recommend it.”

Helpful Report

Posted 2 years ago

Thank you for the review and supporting our family business.

Posted 2 years ago

“Helpful online assistance and amazing brand initiative. Only downside is discovering the Treetents are manufactured in China.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback.

Posted 2 years ago

“Love my new 6 person hammock. Took me a while to find the 3 trees in the right angles. Once it was up it was very relaxing to have my family reading and lounging. Very sturdy. Material is a bit abrasive if you move to fast. Would buy it again in a heart beat.”

Helpful Report

Posted 2 years ago

“This is an excellent product and the quality received met my expectation (note that I am fussy about quality and detail). What skipped my attention when buying this product is that there is a minimum and maximum distance for the trees to be found. This is mentioned on the website but not easily noticed. This is an important aspect to suspend the tent properly in-between 3 trees and buyers need to keep this in mind.”

Helpful Report

Posted 2 years ago

Thank you for the feedback which I will spa on to the team and we appreciate the review.

Posted 2 years ago

“We bought the Trillium XL. It is absolutely fantastic. Easy to set up, strong, reliable, comfortable and it looks great. I took off one star because a strap got caught in the ratchet and frayed a bit on Day 1 - seems like the ratchet could be engineered to prevent this. Would definitely buy Tentsile again.”

Helpful Report

Posted 2 years ago

Thank you for the review and yes if the straps are not lined up correct it can cause some fraying. For tips how to prevent this email support@tentsile.com who can send you some videos.

Posted 2 years ago

“A very good tent. It's really special to sleep above the ground. The learning curve is pretry hard. The way to place the tent will impact a lot on your sleep. It sure to me view, the only negative point on the tent is you can't sleep with somebody on your side, it's not that kind of tent ! Super tent ! We're having a lot of fun to use it !”

Helpful Report

Posted 2 years ago

Thank you for the review and glad you love your order. If you need any hints and tips to make your sleep more comfortable email support@tentsile.com and they will send you some videos to help out.

Posted 2 years ago

“So for the most part, we love our 6-person hammock. It's fairly easy to set up, once you figure out how high to set the straps (for me at 240lbs and my 125lb wife and 120lb daughter we set them at about 8'. We then needed a step-stool to get on) and the hammock would sag down to about 3', even with the ratchet straps as tight as I could get them. Unfortunately, there is no way we could sleep overnight w/o us all ending up bunched up in a pile in the middle...unless I got off. Too much sag. It is fun to hang out on and a few kids might be able to sleep overnight on it but I seriously doubt 3, let alone 6, adults could sleep overnight on it. It just isn't taught enough. ***One word of caution: MAKE SURE THE RATCHET HANDLES ARE FULLY CLOSED AND THE LOCK TABS ARE ENGAGED!!!!! I failed to do this on one ratchet and when I got on with my wife, the strain on the ratchet barrel was able to rotate the barrel, the "not-locked" spring-loaded stop bar tabs were pushed off of the barrel notches and we both came crashing to the ground. Good thing we were over forest duff vs concrete but we both landed on our backs and hit the back of our heads and were damn near knocked out. My fault. Been using ratchet straps my whole life. I knew better but got complacent. #PersonalResponsibility”

Helpful Report

Posted 2 years ago

“I have had my Safari Connect set up all summer for the kids staying here to play with. It was easy to set up, and while we may pushing the limit on how much exposure it gets for weeks, it seems to be holding up. I keep it covered with the rain fly until they are ready to get in. I will say that there are debris of tiny insects inside that make it through the mesh - after weeks - and the color on the orange straps is fading, but everything else is great.”

Helpful Report

Posted 2 years ago

Thank you for the review and feedback about the mesh!

Posted 2 years ago

“I love my Stingray. When I did have an issue with the ratchets, Tentsile was great about getting me replacements. the one problem I have, is support for the product after a new one comes out. I have a stingray 2.0. Shortly after the introduction of the 3.0, its like my tent doesnt exist now. Buying accessories for it, becomes impossible, I wanted to get a hatch cover for it. Nope, the 3.0 doesnt work on the 2.0 and you cant GET one for the 2.0 now. It would be NICE to have legacy parts available. I spent a LOT on this tent, I shouldnt be stuck without the ability to buy replacement or accessory parts for it.”

Helpful Report

Posted 2 years ago

HI John, Thank you for your review and feedback about the difficulties getting accessories for your tent, I will feed this back to the team.

Posted 2 years ago

“The negatives: - Bigger/bulkier/heavier than true backpacking tents and hammocks - Learning curve setting up the tent. I have used my Flite ~10 nights and have always had to make significant adjustments after the first night but that 2nd night has always been way more comfortable than any traditional hammock tent - Rainfly should be lighter and have bigger surface area to stake it out better (regardless, to the ground or the straps) - The Flite is not a 2 man tent. It’s really meant for one person and a backpack. My son uses his REI hammock The positives: - If car tenting, significantly less and lighter gear. - Once set up, the most comfortable side sleep in camping I’ve had Overall, the price is higher than comparable set ups, it’s bulkier and heavier for backpacking and the setup is still tricky for me after limited use but the comfort once set up well is great, which is the difference in 3 stars vs 4 stars to me”

Helpful Report

Posted 2 years ago

Tentsile is rated 4.6 based on 726 reviews