Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
I purchased a pair of shoes for my step sons wedding. this has been a rushed wedding due to the fact that he has had a transplant after being diagnosed with liver cancer. he spent a long time in a coma and that in critical care. the day was very beautiful with many tears shed.
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Posted 6 years ago
cheap options so I could try new things
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Posted 6 years ago
good selection of products on offer
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Posted 6 years ago
Good customer service
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Posted 6 years ago
Neath Tesco store is looking a bit tired, it has recently had a refit but the building is rusty and not looking it's best.
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Posted 6 years ago
Non delivery of goods, being lied too by there partner company DOMU. This is the second time they have let me down - just never deal with this third rate, poor quality, bad service and no real way of complaining company. Fortunately I paid by credit card and have told this company not to honour the payment. Hopefully if more people do this the card companies will think twice about dealing with them. Happy Xmas to all but TESCO, I hope there senior staff have a bad one.
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Posted 6 years ago
I have shopped at Tesco’s for years. However, I am now buying from other supermarkets more than ever before due to the high number of products Tesco stock which contain palm oil. I strongly believe only sustainable palm oil should be used due to the numerous environmental issues palm oil production leads to. I urge Tesco’s to develop a sustainable palm oil policy and to use alternative oils in their own brand products where sustainable palm oil cannot be sourced.
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Posted 6 years ago
Thay had the product i requried
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Posted 6 years ago
Ordering, making changes and selecting item was pretty straightforward. My only complaint Is that you have to order and pay for groceries placed separately to buying itms from Tesco direct - does not make sense to me.
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Posted 6 years ago
Staff were friendly but Tiverton shop car park was full due to shoppers leaving there car and shopping in town
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Posted 6 years ago
Good food
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Posted 6 years ago
They will make me happy if they stop making products smaller and still putting prices up! Pickets now get stuck in my toaster. They are certainly not even nice anymore.
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Posted 6 years ago
Got my order correct and good delivery
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Posted 6 years ago
Very friendly stuff , if you can find anybody in shop floor when you need help, but it very hard, you can look for long time and don’t see stuff. Some products on shells out of date, few times it was for half year, one in frozen ready meals, another on honey.
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Posted 6 years ago
Not happy had tub of Tesco coleslaw which was not out of date took it back to saundersfoot store& was told by manager can't you eat it. It had gone off was "working" & bubbling. Agreed to give refund but commented you bought it in a larger store
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Posted 6 years ago
Local. Nearby.
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Posted 6 years ago
Very poor sevis from them shop a miss and most staff dnt speak english
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Posted 6 years ago
Price was good compared to others
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Posted 6 years ago
I have shopped at Tesco for many years they used to provide good quality at a reasonable price. Sadly that's no longer my experience. I find the prices rising dramatically in some cases and the quality of fresh goods often borders on the unacceptable. I was also shocked to find that the store managers have little or no say in which goods are stocked and are powerless to continue certain food items even though they sell fairly well in their particular shop, if the "powers that be" decide to stop stocking an item. Tesco may have good buying power but their greed for a profit seems to blind them to quality I find that really sad as I always found Tesco superior to other similar supermarkets..
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Posted 6 years ago
Perfectly adequate !
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Posted 6 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews