Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your staff at the Elephant and Castle Branch are amazing. Mario and Rita are stars The rest of the staff are great. I would question your toad in the hole, because there is not enough gravy in there.(to my taste). Been shopping there for over 20 years.👏🏽💕”

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Posted 7 years ago

“Well why dos certain stores take stock off too soon my partner went today Valentine's Day to get me some gifts and quess what they had emtyied the shelves of all valentines goods and said its now going to be stocked for Mother's Day. How can a store emty shelves on the day in question so I ended up with no valentines gifts. Tesco in question is the store in greenfield do not rate it at all”

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Posted 7 years ago

“I purchased a pair of shoes for my step sons wedding. this has been a rushed wedding due to the fact that he has had a transplant after being diagnosed with liver cancer. he spent a long time in a coma and that in critical care. the day was very beautiful with many tears shed.”

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Posted 7 years ago

“cheap options so I could try new things”

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Posted 7 years ago

“good selection of products on offer”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Neath Tesco store is looking a bit tired, it has recently had a refit but the building is rusty and not looking it's best.”

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Posted 7 years ago

“Non delivery of goods, being lied too by there partner company DOMU. This is the second time they have let me down - just never deal with this third rate, poor quality, bad service and no real way of complaining company. Fortunately I paid by credit card and have told this company not to honour the payment. Hopefully if more people do this the card companies will think twice about dealing with them. Happy Xmas to all but TESCO, I hope there senior staff have a bad one.”

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Posted 7 years ago

“I have shopped at Tesco’s for years. However, I am now buying from other supermarkets more than ever before due to the high number of products Tesco stock which contain palm oil. I strongly believe only sustainable palm oil should be used due to the numerous environmental issues palm oil production leads to. I urge Tesco’s to develop a sustainable palm oil policy and to use alternative oils in their own brand products where sustainable palm oil cannot be sourced.”

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Posted 7 years ago

“Thay had the product i requried”

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Posted 7 years ago

“Ordering, making changes and selecting item was pretty straightforward. My only complaint Is that you have to order and pay for groceries placed separately to buying itms from Tesco direct - does not make sense to me.”

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Posted 7 years ago

“Staff were friendly but Tiverton shop car park was full due to shoppers leaving there car and shopping in town”

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Posted 7 years ago

“Good food”

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Posted 7 years ago

“They will make me happy if they stop making products smaller and still putting prices up! Pickets now get stuck in my toaster. They are certainly not even nice anymore.”

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Posted 7 years ago

“Got my order correct and good delivery”

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Posted 7 years ago

“Very friendly stuff , if you can find anybody in shop floor when you need help, but it very hard, you can look for long time and don’t see stuff. Some products on shells out of date, few times it was for half year, one in frozen ready meals, another on honey.”

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Posted 7 years ago

“Not happy had tub of Tesco coleslaw which was not out of date took it back to saundersfoot store& was told by manager can't you eat it. It had gone off was "working" & bubbling. Agreed to give refund but commented you bought it in a larger store”

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Posted 7 years ago

“Local. Nearby.”

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Posted 7 years ago

“Very poor sevis from them shop a miss and most staff dnt speak english”

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Posted 7 years ago

“Price was good compared to others”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews