Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Was a little disappointed with the lack of products available. There seemed to be a lot of space on the shelves where items should be but were either out of stock or the shelves had not been re-stocked.
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Posted 6 years ago
no more but good
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Posted 6 years ago
They have a large range of products and plenty of delivery slots. On the downside, all slots over the next few days are expensive, and they have been out of stock on some very basic products recently, e.g. salad, yet I can find it in my local outlet the same afternoon.
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Posted 6 years ago
I bought a swimsuit- very affordable and good fit, feels like it will last- time will tell
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Posted 6 years ago
Tesco supermarket is one of my favourite shops.The employees are very polite and friendly and the price is very acceptable too. I always find what I need and they really try to do their best.
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Posted 6 years ago
I ordered some earphones and a pajama bottoms from Tesco direct for click and collect from my local Tesco, everything was delivered to the store quick enough but It was once I got there that I really had problems. First off the wait time was PAINFULLY slow like jeez the woman who was serving customer service would constantly be going and coming back so when I first went to the customer service area I was told by the woman doing the '3 items or less' line to do my shopping and come back later which I did do but when I got back to the now newly formed line she was STILL disappearing which just made a short line become a lot longer. Then when she did get to me FINALLY she had forgotten my pajama bottoms and I had the joy of waiting even longer for my items. But all was well because I had a nice little show at the side of me where some African woman blatantly tried to walk out with a handful of items because I assume she thought she was entitled to it. Never did see the end to that show as once I got my items I couldn't wait to get home. I had used up all my 'putting up with other human beings' points I was done for the day XD.
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Posted 6 years ago
Easy to use, quick and convenient.
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Posted 6 years ago
Finest chicken risotto is probably the worst meal that I have ever tried to eat
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Posted 6 years ago
Items though not much were cleaned and neatly arranged. Location were also ideal
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Posted 6 years ago
The special checkout payments systems
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Posted 6 years ago
Tesco is fine for in store shopping but on line a different story. Dreadful unuser friendly site. Need to learn lessons from the likes of Amazon. Fast lost the will to live trying to place a simple order. For example I searched for a piece of furniture and it defaults to groceries thus not found. Got there eventually but then paying was another horror story. Phoned customer services as post code not found out it needs to be all in lower case. WHAT? Very poor and inefficient. Come on Tesco. Get your act together. The competition beats you hands down
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Posted 6 years ago
Everything at once
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Posted 6 years ago
Good range, tend to keep stock levels high too.
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Posted 7 years ago
Good selections
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Posted 7 years ago
gave me a japsi
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Posted 7 years ago
Allowing small Dogs in store at tesco express. Handforth.
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Posted 7 years ago
Shopping in Tesco Barton upon Humber today 6th April.All bread was marked best before 6th April,this suggests that the bread was past its best at 12.01 today,I declined and went elsewhere. Andy C
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Posted 7 years ago
Missed the delivery tesco bent over backwards To redeliver the order when they didn't have to can't thank them enough
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Posted 7 years ago
they didn't
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Posted 7 years ago
Most of the staff on the shop floor are genuinly helpful & friendly. The staff on the customer services department are not so helpful or friendly. I thought a customer service desk was to help customers..not for the staff to look at you shrug their shoulders and say 'Oh well..thats Tesco's for you'...when you have asked them about an item that is out of stock & will the item soon be in stock. The customer serbices staff make no attempt to help you out. I am so pleased Lidl has open up a stire near me..the staff are fantastic!
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Posted 7 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews