Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have shopped at Tesco for many years they used to provide good quality at a reasonable price. Sadly that's no longer my experience. I find the prices rising dramatically in some cases and the quality of fresh goods often borders on the unacceptable. I was also shocked to find that the store managers have little or no say in which goods are stocked and are powerless to continue certain food items even though they sell fairly well in their particular shop, if the "powers that be" decide to stop stocking an item. Tesco may have good buying power but their greed for a profit seems to blind them to quality I find that really sad as I always found Tesco superior to other similar supermarkets..”

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Posted 7 years ago

“Perfectly adequate !”

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Posted 7 years ago

“Good customer service but useless tech team.”

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Posted 7 years ago

“Their own brand isn't as good as it was”

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Posted 7 years ago

“I ordered online and only got 1 substitute which i accepted.The delivery was on time and the man was very helpful.The only negative was that a few cans were dinted but after a quick call to customer services I was refunded for them.”

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Posted 7 years ago

“there is enough choice to choose from, the staff are usually helpful and pleasant and they now stock healthier options of food and have tried to cover all bases, so hats off to them”

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Posted 7 years ago

“They didn't prices are quite high compared to other supermarkets”

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Posted 7 years ago

“some stuff available not all”

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Posted 7 years ago

“Didn't spend”

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Posted 7 years ago

“Didn't spend”

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Posted 7 years ago

“good wine selection”

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Posted 7 years ago

“Friendly staff and good selection of products and a good amount of cashiers available”

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Posted 7 years ago

“Service was not personal and I felt ignored.”

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Posted 7 years ago

“Trick prices, up one week then ' discount ' the next.”

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Posted 7 years ago

“supermarket stocks the usual stuff. what else can I say?”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Girl on till at Tesco Gatwick was lovely and friendly. First time I have shopped there for a while. Some of the products are low quality. Hated the tzatziki and had to throw it away. Checked ingredients and it contains cornflour - yuk! Didn't think it was possible to go wrong with tzatziki bit Tesco found a way”

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Posted 7 years ago

“The store is chaotic, not as tidy as a lot of other Tescos.”

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Posted 7 years ago

“Realy good service”

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Posted 7 years ago

“They had some good offers”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews