Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Good customer service but useless tech team.
Helpful Report
Posted 6 years ago
I ordered online and only got 1 substitute which i accepted.The delivery was on time and the man was very helpful.The only negative was that a few cans were dinted but after a quick call to customer services I was refunded for them.
Helpful Report
Posted 6 years ago
there is enough choice to choose from, the staff are usually helpful and pleasant and they now stock healthier options of food and have tried to cover all bases, so hats off to them
Helpful Report
Posted 6 years ago
They didn't prices are quite high compared to other supermarkets
Helpful Report
Posted 6 years ago
some stuff available not all
Helpful Report
Posted 6 years ago
Didn't spend
Helpful Report
Posted 6 years ago
Didn't spend
Helpful Report
Posted 6 years ago
Girl on till at Tesco Gatwick was lovely and friendly. First time I have shopped there for a while. Some of the products are low quality. Hated the tzatziki and had to throw it away. Checked ingredients and it contains cornflour - yuk! Didn't think it was possible to go wrong with tzatziki bit Tesco found a way
Helpful Report
Posted 6 years ago
good wine selection
Helpful Report
Posted 6 years ago
Trick prices, up one week then ' discount ' the next.
Helpful Report
Posted 6 years ago
Friendly staff and good selection of products and a good amount of cashiers available
Helpful Report
Posted 6 years ago
Service was not personal and I felt ignored.
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Posted 6 years ago
Their own brand isn't as good as it was
Helpful Report
Posted 6 years ago
supermarket stocks the usual stuff. what else can I say?
Helpful Report
Posted 6 years ago
Great service
Helpful Report
Posted 6 years ago
The store is chaotic, not as tidy as a lot of other Tescos.
Helpful Report
Posted 6 years ago
Realy good service
Helpful Report
Posted 6 years ago
They had some good offers
Helpful Report
Posted 6 years ago
The shop has good range. The bins outside the shop however always smell very bad which does not set a good first impression, particularly before going to buy food.
Helpful Report
Posted 6 years ago
Average. Not enough details explaining when I will receive my items.
Helpful Report
Posted 6 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews