Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
It didn't, I'm ambivalent
Helpful Report
Posted 7 years ago
As a personal shopper,I spend a lot of money at your Sheerness store. My gripe is,that each time I shop(daily), I get issued with £20 off when I buy £150 worth of electrical goods. So, to have any use of these vouchers,I would have to buy £1050 worth of electrical items per week. Surely,If Tesco issues gimmicks like clubcard points and vouchers,they have to be realisticly redeemable. Otherwise they are not worth the paper they are printed on. Maybe have an option to exchange vouchers for clubcard points. At least,them I can exchange for petrol etc.
Helpful Report
Posted 7 years ago
The tesco in Church Street, Paddington, London is filled with rude employees who clearly hate their job. On more than one occasion I have been standing and waiting for the teller to stop talking to a colleague and when I asked if he was actually open, I was met with a rolling eye face of 'your an inconvenience '. I was then served with no politeness, no thank you, not even a hello or goodbye. Excuse me, I am a customer, do the job that you are paid for! It seems the employees are there to get paid but don't really want to do the job and customers are an inconvenience to their chatting to colleagues. I am a regular customer, I use this tesco everyday for the last 2 years and it just keeps getting worse!
Helpful Report
Posted 7 years ago
Good products at reasonable prices.
Helpful Report
Posted 8 years ago
Really annoyed with ur service in-store.My last trip to your store will be to get a full refund and I'll be going elsewhere in future
Helpful Report
Posted 10 years ago
Not as bad as asda, however not as good as morrisons
Helpful Report
Posted 10 years ago
Customer service goes far, just wish some tesco workers would get it right every now and then
Helpful Report
Posted 10 years ago
Wow! Linda from Tesco Direct! That is what you call world class customer service!!
Helpful Report
Posted 10 years ago
Had to phone tesco direct customer service twice and both times I've had excellent service.
Helpful Report
Posted 10 years ago
Folk are quick to complain. I just want to give a heads up to James -delivery driver Lee Mill- lovely chap & Ex customer service!
Helpful Report
Posted 10 years ago
Excellent customer service from Tesco today, they definitely redeemed themselves! Thankyou.
Helpful Report
Posted 10 years ago
My favourite customer service is probably Tesco
Helpful Report
Posted 10 years ago
Asked the customer service ldy at tesco if I could charge my phone whilst I shopped and she said yes sweetie
Helpful Report
Posted 10 years ago
I find Tesco the same price as M&S and Waitrose for regular items. But store ambiance & customer service is worse.
Helpful Report
Posted 10 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews