Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,194 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to thank all the staff at Bewdley Tesco Express as their customer service is outstanding ,always friendly ,helpful and polite and always have a smile .I regularly shop here as its my local store and will continue to shop here because the service is so good .I also send and receive parcels from Vinted through Evri and they always have other staff available if tills are busy .Nigel the Store Manager and his team make sure this store is always fully stocked ,tidy and a happy environment to shop in .I have been served by Ben quite a few times and want to give a special mention to him as he has a lovely manner and nothing is too much trouble .I think the store should be rewarded in some way for creating a positive shopping experience .Thank you all 😊”

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Posted 2 years ago

“Thanks to Del at Tesco mobile Sunbury who helped me make the correct decisions on the accessories that I bought today. Del was polite and helpful”

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Posted 2 years ago

“Our giggle girls look after us every week when we shop . They are always cheerful and we value their help. Nothing is too much trouble. Jackie and Katie are a valuable part of Gt Yarmouth Tesco Extra and make our shopping trip one to look forward to. Well done Giggle Girls x”

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Posted 2 years ago

“Our delivery driver is called Jai. I normally get my delivery on a Sunday morning. Jai is an absolute ray of sunshine even on a rainy day. He puts my bottled water in the hall just where I can easily pop in the cupboard. He carries the rest to the kitchen for me and helps me unload the trays. He’s so full of joy and happiness by the time he leaves I can’t stop smiling. Thank you Jai!! Tesco….you’ve got a diamond here in Jai!!!”

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Posted 2 years ago

“Hi I went to your store today so this wasnt a home delivery but i really wanted to find the time to give a 5***** review. I must say it was a pleasure, you had plenty of floor staff, regardless of where I went there was someone there to help. Your food selection was amazing and appeared to be a very high standard. All cashiers were working which created less ques, service was fast and very friendly and helpful. The cashier was so lovely and bent over backwards to help me she even got up out of her seat to help me pack. This made a change compared to other food stores I have shopped in. You deserve the business. Thank you x”

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Posted 2 years ago

“ED is the best ever worker she works at the Leytonstone superstore we need more people like her :)”

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Posted 2 years ago

“Excellent service and value for. Money”

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Posted 2 years ago

“I am a regular customer at Tesco's Dewsbury road Osset.The customer service is amazing and never had a problem. Highly recommended”

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Posted 3 years ago

“I have been shopping at your Rathmines metro store for a very long time and I find Regina in the morning to be a pleasure to meet she is always very helpful,welcoming and smiling she is a credit to your store.”

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Posted 3 years ago

“Thank you to my Delivery Driver, absolutely amazing!”

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Posted 3 years ago

“I love Tesco and their meal deals, especially the Chicken and Bacon Ceaser Salads would recommend. I love it so so so so much”

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Posted 3 years ago

“Triple chocolate Muffins are the nicest muffins i think exist on this earth. Tesco you’ve out done yourself never change this recipe”

Tesco Direct 5 star review on 29th September 2022

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Posted 3 years ago

“Thank you to my great Tesco delivery driver today really helpful carried my shopping in and helped me take it out of the trays and so cheerful”

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Posted 3 years ago

“Very easy and efficient. Always had support from Tesco. Thank you”

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Posted 3 years ago

“Great shopping customer service”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“I would just like to thank Liz in the Mobile Department at the main Tesco's in Bury St. Edmunds for sorting my mobile out which I messed up. A case of "Every little helps", thanks again Liz, you're a star.”

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Posted 3 years ago

“Test review”

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Posted 3 years ago

“Hi this is a review for Tesco express on Burnham Lane I’ve been going there for a few years now great shop all the staff are very helpful and we have a laugh they are all willing to help very polite Long mate continue thanks to all the staff at the Burnham Lane branch thanks guys”

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Posted 3 years ago

“So very impressed with this service. Always within the hour (usually 30 minutes). Very polite and helpful team.”

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Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,194 reviews