Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
I'm giving 5 stars to two employees in Tesco's Ebbwvale South Wales. These young men work with cages stock to shelves/warehouse to store and are in different areas allways seem to be working hard when I go shopping, they also are happy to help with products and go check if something is available if not on shelf ( due in on delivery or out of stock ) they are two of the nicest fellas ever and all I know is names are Steve and Antony. I also really like a lady on self service tills called carol she's older but is also friendly and helpful . Tesco ebbwvale I have to say has many people I think are amazing even the security man Keith is a diamond. That's why I shop there.
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Posted 2 years ago
I found my online shop to be a thoroughly enjoyable experience. It was one of my first times using the Internet to shop. And Tesco direct is the way forward for me and my families requirements.
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Posted 2 years ago
Tesco Direct are very reliable. .............................
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Posted 2 years ago
Excellent staff organising cars waiting for petrol at Tesco Express Highland Rd Dudley. Well done and thank you for organising so brilliantly
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Posted 2 years ago
Fab customer service fab prices fab club card shop every day nhs worker ⭐️⭐️⭐️⭐️⭐️
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Posted 2 years ago
Tesco is one big retailer store and give coustmer good services all the staff give respect..
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Posted 2 years ago
Highly recommend Tesco! ❤ Thanks Khadiya, the lovely assistant at Tesco Express - Hounslow for her prompt service and very pleasant manner. In the morning her smile cann bribg a big difference to many. By the way, Tesco main website is hohopeless . Pls check why it is not loading smoothly . Thanks
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Posted 2 years ago
I began using the grocery delivery during the height of the pandemic and always found every driver helpful and friendly. Yes there have to be substitutions on occasion and recently there seems to have been a shortage of some things but that is not just Tesco. Yes sometimes they are a little late but they always notify by text and you can always get an update on timings on the website. Very rarely do they go over the allocated time slot. The last 6 weeks the road where I live has been out of action due to a complete resurfacing. This has meant that access has been a nightmare especially if you dont know the area. However there has not been a break in my delivery. The drivers have found a way to get to me even if it meant trundling the trolley from some distance away. I would like to praise them to the skies as they could easily have given up. Customer service has been above and beyond expectations. ( Even the local authority refuse collectors abandoned us!!) I will be continuing with my home deliveries and would not hesitate to recommend Tesco home deliveries.
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Posted 2 years ago
Staff on the tills at Tesco Wadebridge have been so friendly, polite, and helpful. We have used this store whilst on holiday. Thanks it’s been a real pleasure to shop in this store.
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Posted 2 years ago
I have been online shopping for years, way before the pandemic. The staff at Sprowston Norwich click and collect are wonderful, they are chirpy, welcoming, always give 100% and great service. I very rarely receive substitutes but when I do they are almost always suitable. If they are not, it's not the end of the world.. I just pop in to see if there is something else available, because remember the staff can only pick what is available on the day. If you don't want the substitute, you just hand it back and they refund the item within 48hrs. The price for click and collect is extremely reasonable especially for me who hates spending my time doing the weekly shop! A tip for other shoppers who are less than pleased and quick to complain- try using the notes when selecting your items, you can ask for longest dates on things, specify a substitute you'd like in case of unavailability and even specify if you'd like green or yellow bananas! Well done Sprowston Norwich 🙂
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Posted 2 years ago
Amazing quality great prices
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Posted 2 years ago
I’ve had around 50 or so deliveries of Tesco shopping now and I can honestly say that each and every driver I’ve encountered has been polite and friendly with excellent communication. I’ve been so impressed with the delivery service.
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Posted 2 years ago
I have my food delivered every week by Tesco delivery people and all of them are very polite, helpful and friendly. So thank you to all delivery drivers at Tesco.
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Posted 2 years ago
Wonderful friendly service. Lady on the till made me feel most welcome
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Posted 2 years ago
Very helpful staff
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Posted 2 years ago
Visited tesco in Daventry today and the scanner after I did my shop would not scan on to the till the staff were very quick and scanned all my shopping and put everything back as most of my shop was in my freezer bags the manageress Michelle and here staff were very helpful keep up the good work
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Posted 2 years ago
I had my first Tesco online delivery to my home in Strathkinness yesterday . The delivery driver was so helpful and friendly. Thank you whoever that was .
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Posted 2 years ago
Great service
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Posted 2 years ago
Another, satisfied delivery from TESCO'S. Des, was the driver. Everything, okay. Well done, the both of you.
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Posted 2 years ago
Great service ,staff very helpful .10%10. All shopping perfect.
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Posted 2 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews