Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,194 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a delivery saver customer and have used Tesco for years. I have always found the service excellent and the drivers very helpful and polite. If they do substitute a product it’s always for a more expensive product but for the cheaper price. I will continue to use Tesco. Susan”

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Posted 3 years ago

“Andy fry is the best home delivery driver very helpful polite outstanding service”

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Posted 3 years ago

“Easy and fast to follow”

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Posted 3 years ago

“Drivers are always helpful. Tonight the driver was new to home deliveries & a bit late. A text from Tesco advised me it would be. But my order still arrived within the time slot - 👏🏻 👍 delivered by a lovely Hungarian guy who was not familiar with the roads or adresses. I totally understand that. He thought his English was not good but it was a million times better than my Hungarian so I applaud him. Being elderly in a rural community & with difficulty walking & carrying anything weighty I find the service almost essential. Food may be cheaper from some other supermarkets BUT factor in a car journey & then it isn’t. Keep on it Tesco & pay your drivers well. They deserve it. They really really do 👏🏻”

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Posted 3 years ago

“I have just installed my club card and have switched from asda to tesco as there is more choice what I would like to say is the tasamo coffee pod's are cheaper at Asda their 3 for £10”

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Posted 3 years ago

“Regular, deliveries to my home, can't be faulted. The drivers, are always polite & friendly. Any problems, with your order, they rectify immediately. Had, delivery, today driver Toya. Lovely lady, helpful to make sure my order, was all there. 10/10 Everytime.”

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Posted 3 years ago

“Always a pleasure to do business with them”

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Posted 3 years ago

“Staff at Tesco Ledbury are always friendly and helpful, recently served by Tracey and Sharon ( birds of a feather ) to name a few, sometimes shelves are empty, and soft seed brown bread rolls we buy on a regular basis suddenly discontinued but on the whole well stocked, could do with a bigger store in this ever growing town.”

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Posted 3 years ago

“I was served by Bi Bi today and as always she was her happy smiley self. Rarely have any problems in Tesco if I do like when I forgot my debit card everyone was very helpful. Thanks Tesco.”

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Posted 3 years ago

“Scott (Eastbourne) delivery driver was extremely helpful and pleasant. We have had weekly deliveries for the last 2 years and have to say the drivers have been great. We have no problems with Tesco deliveries.”

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Posted 3 years ago

“Tesco's in Swansea, I love online shopping at Tesco’s I’ve never had a bad experience yet and I’ve shopped for years with them, I see people giving negative comments some was valid comments & some wasn’t,& the price increases etc unfortunately it’s the greedy government rising taxes & vat, fuel prices up more than they ever have, not Tesco’s,! every supermarket’s prices have gone up,! If it wasn’t for Tesco’s & other retailers that stayed open throughout covid 19 to help serve & deliver peoples shopping while other companies staff stayed home & kept themselves safe, Tesco’s staff put themselves & there families health at risk, to serve & help people get groceries to feed there families, I appreciate & applaud Tesco’s workers, 👏👏”

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Posted 3 years ago

“Asked annfield plain store for a donation towards our community fundraising event to raise money for the British Heart Foundation and they were so one with their donation. Well done Tesco for supporting an amazing cause x”

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Posted 3 years ago

“First taste thought it was a little bitter but aquired the taste by the end of the cup I really enjoyed it.”

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Posted 3 years ago

“Just visited family, was asked if I wanted tea or coffee. My brother in law said I’ve got this great coffee. Being polite I said yes to the coffee. It was one of the best caramel hot drink I’ve tried. I liked it that much , I asked to see how he made it so quick, the milk in a pod , coffee in a pod, so easy to do well done Costa , I’ll be going out and getting a machine.”

Tesco Direct 5 star review on 26th February 2022

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Posted 3 years ago

“Very friendly and helpful”

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Posted 3 years ago

“Hans and Joe at Trowbridge store were brilliant today. Polite and helpful to me.”

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Posted 3 years ago

“Very good and fabulous customer service in Tesco Bermondsey by Mahuya Thanks, we will come back again to see you Merry Christmas”

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Posted 3 years ago

“Very cheap price every thing you need”

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Posted 4 years ago

“Full stars for Tesco Southend for their excellent helpful and efficient delivery service and great in store service. Lots of choice. Hardly any queues. Very kind and polite staff.”

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Posted 4 years ago

“The customer service staff member Annie, was extremely helpful as I was trying to download the Tesco app, and having trouble as I was trying to activate this and Annie went out of her way to rectify the matter and didn't give up. This gave me the confidence to carry on using the app. I would like to thank her for all her help”

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Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,194 reviews