Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,194 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 1 year ago

“At my age now, I have the majority of my home shopping delivered. I have found Tesco to be the best provider for this service. Their delivery of goods for my home are excellent, every item is always correct and alternatives are provided to make sure all my order is provided, their deiivery service drivers are always polite and friendly and very helpful, I highly recommend this Company to all.👍”

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Posted 1 year ago

“i asked a young tesco employee for assistance and he could not have been kinder and friendlier , left his job to look "out the back" for me , very nice attitude , tesco prestatyn staff are all really nice , but i must mention Ben for special praise , thank you Ben.”

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Posted 1 year ago

“I had my usual home Delivery on Saturday 1st June. The delivery driver is most helpful and puts the items on the dinning table for me as I am unable to bend at present. He is always pleasant and helpful .”

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Posted 1 year ago

“No Hassles,no fuss.Good Old Fashioned honest values.”

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Posted 1 year ago

“Tescos on willow Bridge Lane are really helpful”

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Posted 1 year ago

“Clare customer service today was absolutely great,very understanding. Went that extra mile to help and sort my bill out”

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Posted 1 year ago

“Ray from Tesco Super Store delivered my order today 03/05/2024 and I rate him as outstanding . I have to say all the drivers, are always polite & friendly and so helpful. Any problems, with your order, they rectify immediately. 'Well done all of Tesco Delivery Drivers' Been using the service since the start of Covid Lockdown and will continue to use this great service. Many Thanks!”

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Posted 1 year ago

“Very good customer service, well stocked, very very clean, staff are very friendly.”

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Posted 1 year ago

“I am a big Tesco online shopper. I either get it delivered or collect from the store. Collected this morning and John was absolutely lovely. I've never had any issues with my deliveries or collections. All the drivers are so nice and always helpful.”

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Posted 1 year ago

“i would like to commend a Tesco delivery driver who comes some weeks because he is so pleasant and efficient. He is always cheerful and helpful and so willing to bring the delivery into the kitchen and empty the crates because I am not physically able to do this. His name is Kemar. Indeed most of the drivers are very helpful. i remembered to ask for his name yesterday because he is so good and very quick as well.”

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Posted 1 year ago

“The online customer service was amazing! I was able to find everything that I needed online, definitely ordering from there again.”

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Posted 1 year ago

“I had the pleasure of being served at the check-out by a lovely polite young lady, Olivia, in the Tesco Extra store in Leyland. Her politeness and smile was lovely. I have always found the staff at the store very helpful and Hazel on the Customer Service needs a mention too. Thank you Olivia and Hazel for making my visit to the store delightful.”

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Posted 2 years ago

“The young man who delivered my shopping went over and beyond the service we have received before, he brought the delivery to my kitchen and even asked if he could empty the trays onto the side for me. Which was so kind but we were OK doing this ourselves. This young man deserves recognition for his customer service.”

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Posted 2 years ago

“Ray delivered our shopping today and was so very helpful he is an asset to your company great service”

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Posted 2 years ago

“Tesco Ivybridge 31.07.23.Served at till by Tina with a smile and a sense of humour.Very efficient at processing shopping.Made me feel very welcome and comfortable.Tina is a credit to Tesco.”

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Posted 2 years ago

“I usually if possible go to the same lady on the checkout till’s. Her smile when she greets you always makes my day. She is wonderful to all her customers. I would really like to say she is a credit to the company Her name is Angela O. At Tesco extra Central Park Wigan.”

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Posted 2 years ago

“Tesco Leytonstone E11 staff are exceptionally helpful whatever time of the day you shop. Male staff saw me limping he took my trolley & place all my items on the convey belt amazing service, didn’t get his name. Also want to give shout out for Nikky C what a treasure she is . Helpful go the extra mile.”

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Posted 2 years ago

“Tesco Extra Walsall is a great store. They have fantastic staff, who go the extra mile for the community they serve. They have helped a local primary school by donating equipment, helping children learn about growing flowering plants and vegetables. Thank you!!”

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Posted 2 years ago

“Very helpful florist lady, Tracey, at Selby store. Excellent service.”

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Posted 2 years ago

Tesco Direct is rated 3.2 based on 2,194 reviews