Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Just like to say how lovely and helpful the delivery man was this evening. Myself and my son are in isolation. I asked him to just tip and empty the crates in the porch. This is what he did (see picture)....... thank you. What a star you are.
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Posted 3 years ago
Hey, I go to northwood hills tesco often I am always pleased with the staff service, polite, patient, and friendly. I don't like to single anybody out but mareena is especially friendly and patient, in what can be a stressful environment, I would say. Kind regards, Tony
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Posted 3 years ago
great service
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Posted 3 years ago
The employees at Tesco Harlesden on Tavistock Road are very courteous and professional, especially Sia and Barbara. During Christmas time, they were very busy. Despite the pressure, they were very helpful and professional.
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Posted 3 years ago
today at Tesco Reading a lovely gentleman called Victor helped me and my mum find about 3 products that werent actually on the shelves do he ran back and forth to the tesco warehouse to grab them for us and we were really happy because there were items in reductions that we wanted to get before the prices would go back up! THANKS VICTOR!
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Posted 3 years ago
Louise and juliet make my day, so friendly and happy each morning
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Posted 3 years ago
I am a regular customer of your Local Tesco at Shore Road in Poole. I would like to thank your wonderful staff who have been amazing during the Covid-19 Pandemic. I am 74 years old and on 21st December, late at night, I was locked out of my apartment next door to your shop. My front door had been damaged by strong winds but 2 of your staff immediately came to my assistance and even offered me a seat and cup of tea whilst I was waiting for the door to be released. Their names are Anna and Paul and I would like to recommend them for their kindness and excellent customer service. Jane Nelson, 10 Sandacres, 3 Banks Rd, Poole BH13 7PW Tel: 07954 139772
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Posted 3 years ago
I have always shopped at Tesco but 1st time I have used the delivery service as self isolating. Excellent service, prompt delivery, friendly delivery driver. No substitutes and a five out of five from me.
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Posted 3 years ago
I have always found Tesco to be a great company. The products are good value. The delivery drivers are friendly and obliging. The substitues are relevant.
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Posted 3 years ago
Excellent service. Prompt deliveries, friendly drivers always ready to oblige. Substitutions are good. Five out of five for me.
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Posted 3 years ago
Tesco have always delivered a great service. They are always on time, if not early, but they always ring ahead if they are going to be early. I love Tesco products....good value and they substitute if they do not have the original product you ordered. The drivers are friendly, approachable and obliging. Five out of five stars for me.
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Posted 3 years ago
I have always found Tesco deliveries to be extremly good. Always on time, even early sometimes. They always ring ahead if they are going to be early. The drivers are always friendly and obliging. I love Tesco products so five out of five stars for me.
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Posted 3 years ago
I visited tesco at haslingden today to update my phone. I was served by Tam who was superb, extremely helpful, courteous and patient. A great asset to Tesco thank you Tam I rate my experience a 5 star
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Posted 3 years ago
Visited tesco Clitheroe today and I was met with a good morning complemented by a warm smile by an extremely well presented young lady named Tyne excellent customercare skills even packed my bag reminded me about my club card clearly an asset to tesco
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Posted 3 years ago
Kaz Aimes works on the Wine department in the Hednesford store, on 15/12/20 she went out of her way to assist my purchase of malt whisky. This is not the first time Kaz has been of help, she is always willing to help & goes out if her way to ensure the customer is satisfied with their purchase and she deserves to be recognized & rewarded for this.
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Posted 3 years ago
Since lockdown we have relied on Tesco deliveries for our weekly shopping. We live in an awkward part of Stroud (awkward for access, that is), and have always been impressed by the drivers who have delivered for us, always cheerful and polite, despite having to lug trays of our shopping down three flights of steps and along a pedestrian street to reach us. As my wife and I have both been sheltering during this time this has been a very valued lifeline.
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Posted 3 years ago
hello, we are a group of therapy staff working at Weston park hospital in shefffield. we have tried several mince pies over the past few weeks and feel we should share our result with you. Tesco finest all butter mince pies with cognac brandy and port beats all other products we tried. the pastry was so rich and buttery. the filling ample and the taste was delicious. we tried 10 mince pies and your mince pies are the best.
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Posted 3 years ago
Store 5854 excellent service. Very pleasant visit will definitely return .
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Posted 3 years ago
Fantastic would recommend.
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Posted 3 years ago
They saved a Yankee candle set for me that my daughter could not get from her nearest store
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Posted 3 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews