Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
good price for the item i brought
Helpful Report
Posted 6 years ago
A reliable supermarket with good customer service
Helpful Report
Posted 6 years ago
Friendly and vet happy to help you staff at litle Tesco in leyland
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Posted 6 years ago
Item delivered to nearest express store
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Posted 6 years ago
Ordering two dresses on the website was easy, free store collection is handy and I received a text and email to inform me when ready. Good system, lovely dresses.
Helpful Report
Posted 6 years ago
Shop well planned out, good choice. Helpful efficient staff.
Helpful Report
Posted 6 years ago
tesco makes me happy when they have on special deals . just watch the prices , they can be a bit confusing . buy four tins soup for + amount . in a blister pack .. when you look along the shelf .. it is cheaper to buy the four individual items .at a cheaper rate .. They always say that they are on your side .. BUT ARE WORTH THE WATCHING . B.w.
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Posted 6 years ago
They are always ready to help elderly like me
Helpful Report
Posted 6 years ago
I have been with Tesco mobile for many years now and have always found them to be very helpful. Exceptional service from Pretish at Beaumont Leys, Tesco, who spent a long time transferring videos and photos of my late father from my old phone to my new phone and making sure they were backed up on a memory stick. No big deal to a teenager but to a 52 year old who is not tech savvy, it meant the world. Sometimes, someone goes above and beyond their daily work duties that mean the world to someone. So thank you Pretish, this is one extremely happy customer.
Helpful Report
Posted 6 years ago
Bulgarian merlot 4.40 per bottle & 12% abv so no big head in the morning great buy
Helpful Report
Posted 6 years ago
I am a Tesco.com grocery customer and I cannot fault their service. The good are well packaged and usually great dates on fresh items. If there is a problem it is sorted out no issues. All in all a super service.
Helpful Report
Posted 6 years ago
Needed some items late night found everything I needed
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Posted 6 years ago
AFFORDABLE PRICE ON PRODUCT
Helpful Report
Posted 6 years ago
On time, delivered what was order.
Helpful Report
Posted 6 years ago
On time, delivered what was order.
Helpful Report
Posted 6 years ago
Very quick on the tills.
Helpful Report
Posted 6 years ago
all items were in stock, no queue at the self-service checkout and staff on hand to deal with any issues.
Helpful Report
Posted 6 years ago
The shop in Berwick upon Tweed has most things i need but could really do with buying better fruit and veg
Helpful Report
Posted 6 years ago
They just do!
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Posted 6 years ago
the staff at tesco at padstow are always polite and for a small tescos the levelof choice is good
Helpful Report
Posted 6 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews