Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TESCO CHARCOAL PRO TOOTHPASTE. The best toothpaste product I have ever came across. I have tried thousands of different toothpastes, whiteners etc and nothing compares to Tesco’s own pro toothpaste. It totally puts Colgate and the rest to shame. I have had issues with my mouth for over a year now and due to a hole in my gum I get a horrible taste that no toothpaste takes away bar Tesco’s pro. I highly recommended everyone in the world to use this toothpaste as it completely cleans the mouth and gums. I have to brush my teeth around 10 times a day with normal tooth past include Colgate and other big brands but with Pro I literally only have to do it around 3/4 times and that’s only if I eat. Very impressed with this product and I hope it stays on shelf’s forever”

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Posted 5 years ago

“i have been shopping at church langley harlow for many years i find the standards have dropped over the past year shelves not stocked poor customer services especiaaly tills not used nobody to ask for advice with products i am a early shopper still filling shelves at 7.am isles fuu of cupboard flloors filthy this morning the hole isle of frozen chips had broken down di not restock anywhere no staff to be found gone down fast”

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Posted 5 years ago

“This company has used their long experience to make buying a simple process. They are willing to resolve one's purchase problems without any problem. If you buy an item from them, just ensure not to cut off the tags unless you are double sure that it not be returned. Just test them and if you're not satisfied return them and TESCO will replace or refund.”

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Posted 6 years ago

“Not happy at all. I bought a Tesco digital giftcard today, it came threw but didnt have the barcode on. Underneath in the terms it say if using on a mobile device and the barcode doesn't scan the staff member will enter the 19 digit card number and pin. So thinking I will be able to use it I drive 5 mile to the nearest tesco store (rowlands gill, tyne and wear). When I get there I get my shopping, take it to the checkout, tell the cashier that theres no barcode but they can enter card number + pin. They call a supervisor over, they enter the gift card number, it shows I have the balance available but doesn't let them process my purchase. By this time there is a queue behind me. So not only did I waste fuel for a 10 mile journey but I was also humiliated in front of other customers.”

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Posted 6 years ago

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Posted 6 years ago

“bought Tesco sun dried tomatoes recently-absolutely appalling!!! didn't notice till afterwards that the product is actually reconstituted tomato. Actually had consistency and taste of wet cardboard”

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Posted 6 years ago

“The recipe of Tesco's Raspberry Trifles desserts 3×145g packs seems to have changed for the worse as they now taste bland and of much poorer quality.”

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Posted 6 years ago

“Tesco extra in Andover hants has been selling whole chickens that are gone off but still in date, you open the packet and it stinks like fish, it's not a one off either sadly as it's happened numerous times”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“You tried your best to help me and when I go into Tesco everyone you always ask if you need any help”

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Posted 6 years ago

“I did buy TV in Tesco on May this year. The TV get broken. I went back to Tesco Shrewsbury, at shop they did tell me I need to call the Tesco tech support, and the games started. They took the TV for service after a big fight, and kindly send back with information the TV is working properly and doesn't need any service. I put TV on for first few hours and it worked perfectly but after a while it lost all picture on screen. The signal is 100 or 95 percent, but I can't watch TV because it got no picture but a crackling voice. I called them back and I requested all paper work so I can take them to court. But is nothing done and makes so much problem. My advice if you don't have nothing to do go and buy electric from Tesco and they make you very unhappy and busy. Also you will have 1 extra dud at home.”

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Posted 6 years ago

“Well My GDPR is breached guys. Tesco guys acting bully in store and outdoor. I am overcharged and the CEO cant do anything. Tesco 2994 has became more biased and racially monopolistic. The managers bully customers and make them run away. The customer services never able to resolve problem. Employees salary hours are changed on computer system and people work for free. Poor”

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Posted 6 years ago

“I won second prize in a competition!!!! And the prize was an entry into another competition it's a con to find who supplies your energy ,insurance holidays,mobile supplier etc etc who is in charge of your competitions Honest Boris Johnson .?”

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Posted 6 years ago

“Fantastic service by the petrol kiosk staff at Tesco Chepstow on Wednesday, they couldn't help me enough when I had a slight problem - they are the unsung heroes there. Thankyou Kerry and staff, face to face customer service at its best!”

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Posted 6 years ago

“charge customers £70 for using their carpark when grocery shopping - will never shop here again , and don't bother complaining to the CEO as he fobs you off with their terrible customer service team”

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Posted 6 years ago

“terrible customer service. Also charged me £70 for using there car park for a shopping as I went to another store before theirs. Did my shopping in there store every week but NEVER again. wish i could give 0 stars for being treated this way”

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Posted 6 years ago

“Always had a good experience. Always on time..staff happy to give refunds to bad products and do it straight a way with no bother. I have never been so happy with online. Thank you tescos”

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Posted 6 years ago

“Go shop for shopping late on sunds”

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Posted 6 years ago

“A modern forward thinking company that is ahead of the game. They are very economical with their costs now and have been at the for front for some time.. Keep up the good work. Les S”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews