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Tesco Direct Reviews

3.2 Rating 2,200 Reviews
55 %
of reviewers recommend Tesco Direct
Company Reviews Questions Metrics
3.2
Based on 2,200 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Chris
Unverified Reviewer
“Not happy at all. I bought a Tesco digital giftcard today, it came threw but didnt have the barcode on. Underneath in the terms it say if using on a mobile device and the barcode doesn't scan the staff member will enter the 19 digit card number and pin. So thinking I will be able to use it I drive 5 mile to the nearest tesco store (rowlands gill, tyne and wear). When I get there I get my shopping, take it to the checkout, tell the cashier that theres no barcode but they can enter card number + pin. They call a supervisor over, they enter the gift card number, it shows I have the balance available but doesn't let them process my purchase. By this time there is a queue behind me. So not only did I waste fuel for a 10 mile journey but I was also humiliated in front of other customers.”
Helpful Report
Posted 6 years ago
Chris
Unverified Reviewer
“Not happy at all. I bought a Tesco digital giftcard today, it came threw but didnt have the barcode on. Underneath in the terms it say if using on a mobile device and the barcode doesn't scan the staff member will enter the 19 digit card number and pin. So thinking I will be able to use it I drive 5 mile to the nearest tesco store (rowlands gill, tyne and wear). When I get there I get my shopping, take it to the checkout, tell the cashier that theres no barcode but they can enter card number + pin. They call a supervisor over, they enter the gift card number, it shows I have the balance available but doesn't let them process my purchase. By this time there is a queue behind me. So not only did I waste fuel for a 10 mile journey but I was also humiliated in front of other customers.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“bought Tesco sun dried tomatoes recently-absolutely appalling!!! didn't notice till afterwards that the product is actually reconstituted tomato. Actually had consistency and taste of wet cardboard”
Helpful Report
Posted 6 years ago
James
Unverified Reviewer
“The recipe of Tesco's Raspberry Trifles desserts 3×145g packs seems to have changed for the worse as they now taste bland and of much poorer quality.”
Helpful Report
Posted 6 years ago
Gavin
Unverified Reviewer
“Tesco extra in Andover hants has been selling whole chickens that are gone off but still in date, you open the packet and it stinks like fish, it's not a one off either sadly as it's happened numerous times”
Helpful Report
Posted 6 years ago
Sarah Hendry
Unverified Reviewer
“Very good”
Helpful Report
Posted 6 years ago
Sarah
Unverified Reviewer
“You tried your best to help me and when I go into Tesco everyone you always ask if you need any help”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I did buy TV in Tesco on May this year. The TV get broken. I went back to Tesco Shrewsbury, at shop they did tell me I need to call the Tesco tech support, and the games started. They took the TV for service after a big fight, and kindly send back with information the TV is working properly and doesn't need any service. I put TV on for first few hours and it worked perfectly but after a while it lost all picture on screen. The signal is 100 or 95 percent, but I can't watch TV because it got no picture but a crackling voice. I called them back and I requested all paper work so I can take them to court. But is nothing done and makes so much problem. My advice if you don't have nothing to do go and buy electric from Tesco and they make you very unhappy and busy. Also you will have 1 extra dud at home.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Well My GDPR is breached guys. Tesco guys acting bully in store and outdoor. I am overcharged and the CEO cant do anything. Tesco 2994 has became more biased and racially monopolistic. The managers bully customers and make them run away. The customer services never able to resolve problem. Employees salary hours are changed on computer system and people work for free. Poor”
Helpful Report
Posted 6 years ago
Anthony Smith
Unverified Reviewer
“I won second prize in a competition!!!! And the prize was an entry into another competition it's a con to find who supplies your energy ,insurance holidays,mobile supplier etc etc who is in charge of your competitions Honest Boris Johnson .?”
Helpful Report
Posted 6 years ago
Shirley
Unverified Reviewer
“Fantastic service by the petrol kiosk staff at Tesco Chepstow on Wednesday, they couldn't help me enough when I had a slight problem - they are the unsung heroes there. Thankyou Kerry and staff, face to face customer service at its best!”
Helpful Report
Posted 6 years ago
Mary
Unverified Reviewer
“charge customers £70 for using their carpark when grocery shopping - will never shop here again , and don't bother complaining to the CEO as he fobs you off with their terrible customer service team”
Helpful Report
Posted 6 years ago
Natalie
Unverified Reviewer
“terrible customer service. Also charged me £70 for using there car park for a shopping as I went to another store before theirs. Did my shopping in there store every week but NEVER again. wish i could give 0 stars for being treated this way”
Helpful Report
Posted 6 years ago
Michelle Little
Verified Reviewer
“Always had a good experience. Always on time..staff happy to give refunds to bad products and do it straight a way with no bother. I have never been so happy with online. Thank you tescos”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Go shop for shopping late on sunds”
Helpful Report
Posted 6 years ago
Les Swann Les S.
Unverified Reviewer
“A modern forward thinking company that is ahead of the game. They are very economical with their costs now and have been at the for front for some time.. Keep up the good work. Les S”
Helpful Report
Posted 6 years ago
Mary P Moore
Unverified Reviewer
“excellent service”
Helpful Report
Posted 6 years ago
Jacky Billings
Unverified Reviewer
“I recently ordered party food for my 70th birthday. It was delivered by an excellent driver and the food was excellent.I highly recommend this service for Quality food for reasonable prices. Many thanks”
Helpful Report
Posted 6 years ago
Stanislav Kostov
Unverified Reviewer
“Evereting is Okey”
Helpful Report
Posted 6 years ago
Sarah Norris
Unverified Reviewer
“There's an awesome member of staff at brownhills on the tills called Sam Davies he is very polite and helpful he also has a happy way about him he's a credit to Tesco and I hope he gets rewarded for it 😀”
Helpful Report
Posted 6 years ago
Tesco Direct is rated 3.2 based on 2,200 reviews
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