Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My card was denied because my bank blocked my card (I was unusually active in online buying these days). The TESCO team was kind enough to wait and renew my order while I was dealing with my bank. Thank you very much!”

Helpful Report

Posted 6 years ago

“As I approached a store assistant, a Harry Kane lookalike served me after going bright red he showed me where the condoms are. He then proceeded to make a rubbish joke about how he done stuff with Madeleine McCann. As he turned round he nearly took my head off with his big nose. He's got a prison haircut and his teeth looked like he was hit by a bus. As I walked out the store the slabhead shouted TTTTEEEEESSCOOOOO!!!! ( Like Harry Kane ) . P.S. IF he had something wrong with him, I wouldn't be surprised.”

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Posted 6 years ago

“food was leng but staff thought they could come into my house and carress me all over while i was sleeping”

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Posted 6 years ago

“Ok. This is for one item only and not the whole store. Therefore I cannot say anything about anything else. I have given five stars for one reason only....they have what I have been searching for....MEATLESS VEGETARIAN TOAD IN THE HOLE. YES!! This is at their Dover Kent store. Truly delicious sausages better than any meat ones and the batter great too. Well done Tesco.”

Helpful Report

Posted 6 years ago

“Was offered an interview during my last week of uni. Had many assignments to be completing but I had to prepare for a phone interview, sat waiting for a call for over an hour, however didn't receive a call. I phoned them and was promptly hung up on. I also emailed and still haven't heard back despite their guarantee to get back to me within two days. Very impersonal and unprofessional. When I visit the stores the employees are always chatting, and customers end up waiting ages for the self serve to be approved due to their long conversations whilst working. Not impressed.”

Helpful Report

Posted 6 years ago

“Tesco BOLD STREET LIVERPOOL So i bought some chocolate from this store yesterday after eating half of it Noticed this morning it was 4 mnths out of date 🤬🤬 WTF not a week 01 2019 Had the cheek to offer me my £3 back See you in court Fuckers”

Helpful Report

Posted 6 years ago

“Lack of signage for bank holiday hours. Waiting for a hour for it to open as per website. Always being hit with cage's in the night with out apologies. Customers are just in the way. How do you pack your bags, heavy bottle on top of crushables? No? Scanned my drinks but staff wouldn't de-tag and let me put in bag so I scanned next items and put to one side and paid so they take tag off bottle and I go to pack to be told I've not paid for the other items yet? On which they scan them for a second transaction... On doing this I was charged twice for an item which I discovered on checking receipt at home. The store won't accept my word and refund and if I walk out with the item I have paid for its theft. Do a stock take Tesco your a product up. The store has awful customer service.”

Helpful Report

Posted 6 years ago

“No its not a bad review far from it is went to post a letter in butt's road a lady had broke down in her car opposite she has a puppy in the car and a small little girl she was in tears so I went over to try to help but I could not push her car on my own so I went into tesco store and the manager said sure I will help a new manager in think his name is tj but he needs a recommendation he was so helpful and we pushed her car into tesco car park around the side and he said she can leave it there until help arrives thankyou tesco it's nice to know when there is a damsel in distress tesco helped thankyou the store is in butt's road Sholing. Southampton great great thankyou patx”

Helpful Report

Posted 6 years ago

“Scotch bonnet beef burgers, great.. Love them.”

Helpful Report

Posted 6 years ago

“Excellent experience to buy with Tesco”

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Posted 6 years ago

“woz in tesco the ovther day and the memba of staff thought he was a bad man so he shanked me nan in de head”

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Posted 6 years ago

“:-) super.”

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Posted 6 years ago

“Tesco steals my money. I extra top up my number in order to have extra credit so I can use abroad .I got nothing .just very nice explanation that how the sistem works instead to top up I'll get renewed my monthly allowance again which already has been paid. .Not recomend to anyone”

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Posted 6 years ago

“I am homeless”

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Posted 6 years ago

“the food was smelly”

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Posted 6 years ago

“Quick and convenient”

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Posted 6 years ago

“The delivery man asked to do dirty things with me, I said no I have a husband and the man goes he can join in!!!!! DISGUTANG. He then got in his van and drive into my house ended in him killing 69 of my cats. and 15 kids I don't care about that but the funerals going to cost so much”

Helpful Report

Posted 6 years ago

“the delivery man stroked and licked my face.he then forced his way into my house and tackled my kitty. kitty was sad. the delivery man then started meowing and hissing at me. he took of all his clotyhes and likced himself like acta cleaning himself”

Helpful Report

Posted 6 years ago

“The delivery man came to my door and asked to sleep in my bed as he was tired. I let him and I went to sleep next top him when I woke up my bed was wet I couldn't believe he disrespected my bed and had a wee. He then punched my son in the bottom. my son punched him back and the delivery man cried what a wetty!!! BMT.”

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Posted 6 years ago

“Got mothers day flowers from tesco they where £15.00 they where all not good at all did not last long 3 days ! ! What a wast of money ! Not happy at all. 😠 I will stick to ASDA next time I have have had much better flowers.”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews