Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got mothers day flowers from tesco they where £15.00 they where all not good at all did not last long 3 days ! ! What a wast of money ! Not happy at all. 😠 I will stick to ASDA next time I have have had much better flowers.”

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Posted 6 years ago

“Online customer service is appalling - fruit and vegetable produce being delivered within 1 day of use by date - when I queried this with customer services I was told no guarantee for such items. As if anyone would go into store and buy fresh produce within 1 day of life. Shame on you Tesco’s.”

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Posted 6 years ago

“the delivery man did a poo at my door”

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Posted 6 years ago

“theyre silly”

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Posted 6 years ago

“Ordered a Kinder Teenage Mutant Turtle Easter Egg for my Grandson, paid extra for delivery, total £14.00 only to find when my Husband arrived for collection, which is not close to our home, Tesco had Substituted for an Twirl Easter Egg !!!!!!!!!!!! total £4.00 no email received letting me know that the Kinder Egg is not available, no we just wasted our time and now have to wait up to 5 days for a refund !!!!!!!!! I emailed Tesco and the reply was the biggest absolute rubbish excuse, I will never order from Tesco again and have now ceased shopping within there Store, Advice to Tesco, Stop sending items out that customers have not ordered or want, we want the product ordered NOT Sustitutes. if not in stock Stop Advertising that you have them !!!!!!!!!!!”

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Posted 6 years ago

“why is it what made you happy ? what about what made you angry ? parked 1 hour to long at Elgin got a Tesco fine, spent approx. £70 at Tesco + plus the fine been shopping at Tesco for years fuel/food/drink/other goods, yeh that makes me angry”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“I just love Tesco nice and friendly always have what I want”

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Posted 6 years ago

“absolutely disgusted at the delivery service at TESCO as my last delivery man launched a pineapple at my cat for NO REASON WHAT SO EVER!!!! then processed to blast lil peep for his radio as he ran NAKED down my street!!!!! This caused my elderly neighbor to have a heart attack and fall out her 10 stories building!!!!!!!!! So disappointed in YOU TESCO, YOU GOT MY ORDER WRONG AS WELL!!!!!!!!”

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Posted 6 years ago

“Went to fill up my car with petrol at barking tescos. Floor cover in at least a bucket of petrol slipped and slid to grasp petrol pump.. Then decided to advise attendant in store of oil spill from previous user. He took offence to being told sand was needed now on the forecourt.. Other staff stood and did nothing either. Went to main store and informed manager on duty. Described incident he walked over to petr station and he and the male attendant discussed how they did not like being to clear up an oil spillage and how rude I was... My husband was standing in the queue and listened to their conversation about me and had to put them right stating that this was serious as customers were slipping and sliding and getting back into vehicles with oil on their shoes. Disgusting disgusting.. Will shop elsewhere and tell all my famy and friends to stop buying from this store...despite my family having shopped with them for over 50 years..”

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Posted 6 years ago

“Val at Peebles store is so helpful and always so cheery ... makes mundane shopping so much nicer ! 😄”

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Posted 6 years ago

“Booked grocery delivery for Friday between 5-9pm. Got 3 texts pushing time back to 9.05,9.15 and 10.00. At 10.50 still no sign so rang customer services who said they had issues with drivers not turning up so I would not get delivery tonight but depot manager would ring in morning and reschedule delivery for Saturday morning. No call so I rang customer service and was told it has been logged that they tried to deliver 10 past midnight but I was out!! As I was out they put my shopping back on shelves and refunded my card BUT money would not actually go back into my card for 3-5 working days. I could reorder my shopping to be delivered Sunday BUT I would have to pay again. Fortunately I was able to get to local shop to get essentials and enough on my credit card to do this. Others may not be so lucky. Do they not realise some people arrange delivery because they are unable to get to shops. Or that people do not have the money in their account to pay for a weeks shop twice. Customer service team very polite and apologetic but unable to actually sort out the issue.”

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Posted 6 years ago

“Delivery drivers are always on time and really professional and friendly. I've tried 3-4 home delivery companies but find tesco's the best to use. This is the 9th time I've used them and perfect every time :)”

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Posted 6 years ago

“Speedy service and good value for money. Lots of choice on the website.”

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Posted 6 years ago

“Full marks to abergele team leader Tracy and management for getting diabetic ice cream back in stock a very big thank you for excellent customer service and team work”

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Posted 6 years ago

“Home delivery order was delivered and signed for ? But not to me ? Customer service just said get money back from bank ..!! Basically saying that I stole my own shopping which I paid for ..”

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Posted 6 years ago

“the customer are very friendly,the food is good quality and the price is just write for me.”

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Posted 6 years ago

“staff members are friendly and always kind”

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Posted 6 years ago

“Me and My Granddaughter who is 9 We use our local Tesco Express and have done since it opened. The Staff members there are friendly and always kind and helpful. Always willing to give a helping hand when you need it. My Granddaughter wanted me to write - "If you want it, you get it, but you have to get here quick. It's worth it, So just get it!". Tesco just THE BEST. From the first day we started using Tesco, up to today, there has never been any problems and we always enjoy shopping there. One of our favorite things there are the Brownie Milk Drinks (Tesco's own) and the Pepperami sticks. Thank you Tesco for giving us such a brilliant shop!”

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Posted 6 years ago

“I would like to especially thank Stewart Gorrie who is based at Customer Engagement Centre. Only three weeks ago sadly, my husband passed away. (He was a former employee of Tesco store and worked at the Haydock Merseyside branch. We had a Tesco Bonus clubcard (between us), and although registered in his name, I also had a link, enabling me to take advantage of lots of special offers. He also had a Tesco Credit card, and so after he died it was cancelled. When trying to access the Bonus Club card facility, I was unsuccessful, and telephoned Customer services. I spoke to a lady who expressed her condolences, but later said the points/ vouchers etc would be available in May -3 months away, and unfortunately, was not very helpful on this occasion. Previously, I did a web enquiry, and shortly afterwards, received a most delightful reply from Stewart Gorrie, who had sorted things. My new card/fobs arrived the day after his email. Also he mentioned a "Faster Voucher" option, and after 24 hours I was able to access my account, The points/vouchers transferred to my new account. Keep up the good work Stuart, and thank you for your kind words at this sad and difficult time. Once again, Many thanks.”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews