Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't usually shop at tesco, largely because many items are over priced compared to the same products elsewhere. The last purchase I made only went to confirm this. I bought the tesco finest lasagne and cottage pie and both were absolute tasteless rubbish with the tiniest amount of meat in each of them. The lasagne was completely bland and the cottage pie had a herb crust which was the only taste in the dish, the layer of meat was miniscule and tasted of nothing. I rarely buy ready made meals but the comparable ones I have bought in Aldi for my mother in law have far far exceeded the tesco ones and were half the price!!!!”

Helpful Report

Posted 6 years ago

“My grocery shopping was missing toilet rolls which I was charged for at a cost of £4 once I realised they were missing I rang customer services who informed me they would credit my account with the £4 and as a good Will gesture they would refund me the delivery charge this was 2 weeks ago and still no refund I’m fuming”

Helpful Report

Posted 6 years ago

“Everything was out of date or not available when delivered. This is not the first time.”

Helpful Report

Posted 6 years ago

“I ordered a Rib of beef for Xmas, however I didnt realise it was a rolled off the bone piece and for the size of it 1.4kg it was very expensive. It was totally fantastic The best Beef we have had in several years My husband and I like rare Roast Beef so we are always prepared to pay that little bit extra per kilo in the hope of obtaining a good joint Thank you Tesco Superb”

Helpful Report

Posted 6 years ago

“Have just got to say that delivery service went above my usual expectations. Have been using this for my food shop for over 10 years and like most have been disappointed in the past but to receive a call to say that the turkey I had ordered for the big day was out of stock but to be asked if a certain replacement would be acceptable, for free and delivered not with my booked shopping was a surprise. Merry Christmas!!!”

Helpful Report

Posted 6 years ago

“I ordered a mobile phone online and selected click and collect at the Rutherglen Extra store. Item was supposed to be ready for collection on Friday 21st December, after 3PM I went to the store at approx. 6PM on Friday. The item was not there and the staff were very confused and did not know where it was. The lady could only suggest that I call Tesco Customer Services. I called Customer Services at approx 7:45PM. Again the gentleman I spoke with was very confused and kept saying it’s not his department. He eventually said that the department that I need to speak to is now closed! He gave me a number to call for the correct department. On Saturday I called the number that I was provided. The lady I spoke with said that the item was sent out for delivery on Friday, but was rejected by staff at the Rutherglen store! She did not know the reason why it was rejected. She said that deliveries to store are not made at the weekends, so the next attempted delivery would be Monday the 24th of December, and this would probably be rejected again! I told the lady that this is completely ridiculous, the mobile phone is for sale in the Rutherglen store, I could have just bought it there anyway! She called the Rutherglen store to ask them if they would provide me with the phone, and return the online order if it did arrive. The Rutherglen store refused this request! I asked the lady to refund my money, and the £40 Clubcard vouchers used to purchase this item. Now I won’t see this money back into my bank account for 5 Business days. How long will that be at this time of year! So I managed to collect £40 Clubcard points this year, by doing the majority of my shopping in Tesco, but that’s it now, will never be going back to the Rutherglen store or any other! Thanks for ruining Christmas Tesco!”

Helpful Report

Posted 6 years ago

“Too many old Indian women work at Glencoe Tesco. They are rude, and most don't have a clue about customer service. I really don't know how they get the job. They need to check the staff because they are not capable. It is poor service and getting unpleasant to go in to.”

Helpful Report

Posted 6 years ago

“Your pretty, lacy thermal vests are the absolute tops and in my opinion the very best available. Price wise very reasonable ie sleeveless £6 and with long sleeves £7. They are comfortable and so warm to wear - I am truly delighted with them - thanks Tesco.”

Helpful Report

Posted 6 years ago

“Horrible shoping experience with arrogant destiny child type employees too busy admiring themselves to help anyone today I got two Nivea beauty bags for presents and when I got home to my horror they had not removed the security tag and last month bought a tracksuit bottoms and when got home security tag on plus on the t shirt all attitude with poor people's skills in this day and age its terrible to have to go home and take out the black and decker drill this happened in Tesco Arthur's quay and tesco in coonagh limerick please please please train staff to help with security tags and be friendly give me ALDI OR LIDL any day”

Helpful Report

Posted 6 years ago

“14.12.2018 at 23:40 went to Tesco extra in Dundee Kingsway to purchase Kids LOL surprise toys.As toys not get sold from shelf asked stuff to give me toys what I looking (total £88.50)got answer guy who have keys for room busy on till.Lucky if all shop have 20 customers on that time.Plenty tesco workers wondering round shop tills emty.Three of tesco stuff smoking outside shop. What review you can expect.In this situation end up driving to Asda to purchase Kids christmas presents. Spending extra time,fuel and health traveling round town.Can that is right attitude before Christmas guys. :(”

Helpful Report

Posted 6 years ago

“Tesco free from - Christmas cake mix. Following instructions I a ) Greased my tin, b) emptied dry ingredients in to bowl, went to empty dried fruit into bowl and realised it was DRY. I could barely squeeze a raisin so I soaked the fruit in the brandy for several hours to resuscitate it the proceeded to make the cake. After 55 mins I checked the oven and the cake was cooked. When it had cooled for 90 minutes I cut a little square from the bottom so that I could taste it, HORRIBLE, dry , tasteless and uninteresting, all the things a Christmas cake shouldn't be. My husband said it might be OK with a pint of custard poured over the top, but in fairness he'd eat just about anything with if custard accompanied it. VERY DISAPPOINTING. I'll use my own recipe in future.”

Helpful Report

Posted 6 years ago

“Just popped in to my local Tesco in Preston Torbay today. In and out in good time and got what I wanted. But....what I did find annoying was the member of staff who was serving me having a conversation with another member of staff as if I never existed...the usual conversation of where are you going tonight, what shift are you doing next weekend. Please advise your staff that when serving customers don't just scan the goods they are purchasing but make eye contact with them and converse eoth them rather then your mates who you are working with. It's called....Customer First..”

Helpful Report

Posted 6 years ago

“The breakfast was unfit to eat. Not cooked properly and tasted disgusting. I left it behind, it was that bad. I am not a fussy eater but I do expect food to be cooked properly, I'm surprised no one's been ill.”

Helpful Report

Posted 6 years ago

“Placed Christmas order only to find many items not available !”

Helpful Report

Posted 6 years ago

“I have until recently had my orders delivered by Ocado, i decided to try Tesco as i had some money accumulated on vouchers. I will not be using Tesco again. Short dates on most products, bread not as requested, ordered unsliced got sliced with less than two days shelf life. Ocado advertised shelf life promises exceed Tesco quite significantly, and when my orders arrive, the products always exceed the advertised shelf life. Not impressed, just glad I did not order ready meals. As a test Tesco have failed miserably.”

Helpful Report

Posted 6 years ago

“Purchased this on the phone as i wanted to make sure i was able to get the priority Christmas bookings. Was told it was all fine and when to go online for a slot, needed as going on a large family holiday so trying to shop for 12 people for over a week would be a nightmare. I only purchased this for the priority slot as i don't need home delivery. Pre filled my basket almost £800 worth of shopping the day before the slots opened i rang with a question only to be told i had been given the wrong info, i couldn't have the priority booking and had wasted my vouchers. Complained stating my issues told there was nothing they could except speak to the advisor so she didn't do it again. Thankyou Tesco i am up the creek withno paddles and a big hole in my boat. Angry is putting it mild.”

Helpful Report

Posted 6 years ago

“I called in at Finden Tesco (not my usual store) and Luke was extremely helpful in supporting me to find goods. I was surprised to find a well stocked store with a great variety of tempting Christmas goodies which I could not resist buying. I will look forward to returning soon”

Helpful Report

Posted 6 years ago

“My daughter and I were the costa cafe in Fareham Tesco with her two small children. She was just about to carry her tray loaded with hot drinks when a tesco manager, called Steve, who was aslo there as a customer, as he was on his break, offered to carry her tray. When he placed the tray on the table he performed a magic trick for the children and magically produced a £1 coin for them both !!!! He was such a lovely man, he truly went the extra mile.”

Helpful Report

Posted 6 years ago

“Can't praise the helpfulness and customer care of James the manager of the phone shop in Bellshill. I purchased my new phone tonight and my daughter had phone issues with her handset and James went over and above to be assistance to us. Will defo be back.”

Helpful Report

Posted 6 years ago

“Absolutely tasteless prawn linguine. Hard nasty prawns and slimey linguine. Do not buy.”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews