Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed Christmas order only to find many items not available !”

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Posted 6 years ago

“I have until recently had my orders delivered by Ocado, i decided to try Tesco as i had some money accumulated on vouchers. I will not be using Tesco again. Short dates on most products, bread not as requested, ordered unsliced got sliced with less than two days shelf life. Ocado advertised shelf life promises exceed Tesco quite significantly, and when my orders arrive, the products always exceed the advertised shelf life. Not impressed, just glad I did not order ready meals. As a test Tesco have failed miserably.”

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Posted 6 years ago

“Purchased this on the phone as i wanted to make sure i was able to get the priority Christmas bookings. Was told it was all fine and when to go online for a slot, needed as going on a large family holiday so trying to shop for 12 people for over a week would be a nightmare. I only purchased this for the priority slot as i don't need home delivery. Pre filled my basket almost £800 worth of shopping the day before the slots opened i rang with a question only to be told i had been given the wrong info, i couldn't have the priority booking and had wasted my vouchers. Complained stating my issues told there was nothing they could except speak to the advisor so she didn't do it again. Thankyou Tesco i am up the creek withno paddles and a big hole in my boat. Angry is putting it mild.”

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Posted 6 years ago

“I called in at Finden Tesco (not my usual store) and Luke was extremely helpful in supporting me to find goods. I was surprised to find a well stocked store with a great variety of tempting Christmas goodies which I could not resist buying. I will look forward to returning soon”

Helpful Report

Posted 6 years ago

“My daughter and I were the costa cafe in Fareham Tesco with her two small children. She was just about to carry her tray loaded with hot drinks when a tesco manager, called Steve, who was aslo there as a customer, as he was on his break, offered to carry her tray. When he placed the tray on the table he performed a magic trick for the children and magically produced a £1 coin for them both !!!! He was such a lovely man, he truly went the extra mile.”

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Posted 6 years ago

“Can't praise the helpfulness and customer care of James the manager of the phone shop in Bellshill. I purchased my new phone tonight and my daughter had phone issues with her handset and James went over and above to be assistance to us. Will defo be back.”

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Posted 6 years ago

“Absolutely tasteless prawn linguine. Hard nasty prawns and slimey linguine. Do not buy.”

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Posted 6 years ago

“Disgusting company. Greedy .glenrothes food bank lost out due to their greed . Beware shoppers as the final price of your shopping is only a guide and may go up on the day .I was told to have an extra 20 pound in my account”

Helpful Report

Posted 6 years ago

“your employees specially managers are rude and do not care about customers. This particular employee who happens to be a manager also was very rude and other customers have also witnessed him being very rude in the past also. Something should be done about this individual!”

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Posted 6 years ago

“don't bother with ww3w.tescoviews.com, even if you have a valid, recent receipt, it still keeps making stupid excuses to stop you from leaving feedback.”

Helpful Report

Posted 6 years ago

“Don't bother looking for hamster food for you child's much loved pet hamster over Christmas, all the Tesco stores have had to take the only small bag of hamster food they sell off the shelves to make room for all the doggie Christmas stockings and treats, but that's OK, because you can still buy food for your child's hamster at MORRISONS, at least morrisons care about ALL pets.”

Helpful Report

Posted 6 years ago

“Me and my husband have just had a Tesco chicken in mushroom sauce it has got to be the worst food we have tasted the chicken was like rubber , why do they have to use chicken from Thailand when we have so many chicken farm here, never again”

Helpful Report

Posted 6 years ago

“Went to Tesco keynsham today store was packed but nothing on the shelves. No juice...No meat important for a Sunday that... No eggs.... No fresh bread what's going on is it closing”

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Posted 6 years ago

“I use delivery service due to being a non-driver and have nothing but praise for packers, drivers, and customer service lines so would have given 4/5 stars except for the fact that in the christmas catalogue all the large deserts except 1 and half the vegetarian meals contain palm oil,kernel or fat. Come on Tescos surely you can do better than that!”

Helpful Report

Posted 6 years ago

“Picked up a Christmas tree and decorations today that was generously donated from Tesco Express Abbey Manor, Yeovil for our charity Able2Achieve, Yeovil Day Unit - thank you very much!”

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Posted 6 years ago

“My partner is in and out of hospital so I occasionally use ready meals the Tescos chicken with mushroom sauce and baby potatoes is amazing!!!! Tastes like home made well done.....”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Decided to use Tesco home delivery service to do a weekly shop when recovering from illness. 1st week was ok. 2nd week was awful. There was a note to say 1 item had a short use by date. I checked this item at the time of delivery and accepted it. The next day I discovered most of the fresh food had very short use by dates. The little gem lettuce were already a slimy mess and had to be thrown away. I rang customer service. They refunded the items, but there was no apology. So one star for quality of produce and for customer service. I will not be shopping at Tesco in store or on line in the future.”

Helpful Report

Posted 6 years ago

“Customer service is terrable if they don't like the job find something else. Tesco express in wardley Swinton. Complained about some certain staff in the past.”

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Posted 6 years ago

“Tesco cafe in amesbury has bad service I waited over 45 mins for food last Friday only one girl serving and cooking when the good came it was disgusting this cafe used to be great for food standard and since the he staff management has changed its gone down hill I won't be returning as a lot of other people ok have spoke to have had the same experience”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews