Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have the things that I need and they are so kind to me”

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Posted 6 years ago

“Great customer service they listen to their customers and provide for all dietary requirements such as gluten free. Other stores such as Aldi has forgotten these customers who are coeliacs as they want maximum profit however it is slightly shortsighted. Tesco’s listen to their customers and you can get nearly everything you require.”

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Posted 6 years ago

“I love Teskies”

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Posted 6 years ago

“it took me a week and 5 service agents to find out that they do not have any delivery slots to Galway, Ireland. This wasted about 3 hours of my time - not impressed - don't advertise you deliver somewhere - when you don't !!”

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Posted 6 years ago

“I played hide and seek with my son coral, I still haven't found him. its been 4 years! Tesco's is a very large place!”

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Posted 6 years ago

“go a happy ending from carl ! moist”

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Posted 6 years ago

“my leg fell of in isle 6”

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Posted 6 years ago

“Its an awful place to shop , I am surprised they have people shopping there . The staff are appalling they are too inattentive and they are rude .”

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Posted 6 years ago

“Decreasing choice of branded products results in greater and greater frustration. Today to add yet another lost product to the list 'All-bran' has disappeared from the shelves...not being replaced apparently. The greatest frustration is the amount of copycat packaging of products that purport to be the equivalent of a well known branded product (and not the same quality by the way). The well known branded products are hidden away on the bottom shelves in very small numbers if they are even there! (try buying non-Tesco tinned veg for example) One good thing however is I at least have had the chance to revisit Morrisons on a more regular basis...so thats nearly £30 Tesco lost today because I got what I wanted from Morrisons and found some other products I would have normally bought at Tesco”

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Posted 6 years ago

“Its a filthy dump and the flowers are all broken and not fresh and shelves are always poorly stocked and i brought a tuna pasta salad and spat it at the seagulls pasta was uncooked my nan worked in sainsburys and said they used to say to one another pick that rubbish up your not in tescos now!”

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Posted 6 years ago

“I'm an autistic and physically disabled woman. The delivery driver agreed to put my black bin liners in the rubbish - then complained to his Manager, who contacted Social Services. I complained and Tesco's agreed that this was inappropriate and unreasonable, apologised and issued me with goodwill vouchers. As a result of my reasonable complaint, Tesco have blocked 'delivery' to my address - and without warning. I'm appalled at my breach of human rights and feel violated and discriminated against in my own home. This is a case of alleged direct and indirect disability discrimination.”

Helpful Report

Posted 6 years ago

“We consistently have bad delivery service from Tesco. For this reason, we started ordering with a competitor who provides a spectacular service, however their availability is considerably more limited so when we are in a hurry we have to go back to ordering from Tesco for the same-day or next day slots. Yesterday was one of those days. We ordered in the morning for a 9-10pm slot. We received no calls, texts or emails regarding a change in time. At 10pm, we had not received our groceries; customer service closed at 10pm so we couldn't call anyone for assistance. At 11:20pm, just as I had finally given up, the phone rang and the driver indicated he was nearby. When I questioned why he was so late and why I had not been notified, he never apologised, never explained, essentially just acted as if was normal that he was almost one and a half hours late. When he finally came (10 minutes later), he still gave no apology. I am completely done with ordering from Tesco - even if I have to wait for three days for an available slot with a competitor.”

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Posted 6 years ago

“Shopping delivery didn't arrive. Woke up to find a message on the answering machine left at 11pm explaining that it wasn't coming. Didn't receive a call back to reschedule. Called customer service and they can't deliver until tomorrow. Cancelled order and got money back. Have requested to speak to manager but not heard from them yet...”

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Posted 6 years ago

“They didn't make me happy in the least. Grocery shopping on line is abysmal as site is slow, out of ate and certainly not user friendly - won't be doing it again.”

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Posted 6 years ago

“They go out of there way to show you where then item your looking for. They feel so human. And not trained to be pleasant. 10 our of 10 for customer service. . .”

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Posted 6 years ago

“Cheap nuts”

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Posted 6 years ago

“My wife divorced me at a tescos.”

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Posted 6 years ago

“Tesco self service tills are so slow and need attention”

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Posted 6 years ago

“Poor customer service, staff and rude and have poor English I agree experience was awful”

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Posted 6 years ago

“Customer service is rubbish. Steadfastly refused to listen to my complaint, and gave me a load of "company speak". Truly abysmal.”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews