Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Angela Parr C-SD desk was very helpful to each and every member in our pottery class along withDianne Starkie they deserve a lot of credit as they go out of their way to direct us the best way they know how. Garry Pennington is alway happy and smiling when we enter Tesco Hindley branch we all like his humour and wit well done Garry Angela and Dianne”

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Posted 6 years ago

“A great shop never pushed or bothered just great stock and prices.”

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Posted 6 years ago

“The staff are rude and the latest tv ad about licking the telly is a disgrace tv,s can be static and tesco,s should know better .”

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Posted 6 years ago

“Could not raise a smile during whole experience from start to end... very poor and disappointing service.”

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Posted 6 years ago

“Scan and Shop is great”

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Posted 6 years ago

“Staff are helpfull.. no queue.”

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Posted 6 years ago

“I would like to pass on my thanks to Mark in Tesco mobile Widnes. He was very patient when helping my elderly mum in law today and when she became a little unwell in the store he was fantasic. Great customer service thanks Mark”

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Posted 6 years ago

“The manager Gary at the Prestwich Superstore in Manchester needs to be retrained in customer service. He is cocky,immature and arrogant. On my last visit to the he was unnecessarily confrontational, shouting " Get out of my store" and " youre barred"”

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Posted 6 years ago

“I HAVE MY GROCERY SHOPPING DELIVERED BY TESCO. THE DELIVERY PEOPLE ARE GENERALLY FRIENDLY AND COURTEOUS. HOWEVER, TESCO'S PIES, PASTIES AND ROAST PORK SLICES ARE PRETTY ATROCIOUS. THE MEAT IN THE PIES IS VIRTUALLY INEDIBLE -- TOUGH AND CHEWY. WHAT MEAT THERE IS IN THE PASTIES IS MUCH THE SAME, AND I GENERALLY HAVE TO SPIT OUT BITS OF GRISTLE. NOT A PLEASANT EATING EXPERIENCE. THE PORK SLICES ARE OFTEN VERY POOR QUALITY AND I'VE HAD TO REQUEST A REFUND NUMEROUS TIMES. THE PROBLEM IS THAT I'M NOT SURE IT'S ANY BETTER IN OTHER SUPERMARKETS. THE MEAT PRODUCTS ARE MASS PRODUCED AFTER ALL, AND ALL THE BEST STUFF GOES TO THOSE WHO CAN AFFORD IT.”

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Posted 6 years ago

“Excellent customer service made me feel special”

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Posted 6 years ago

“They are very Friendly”

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Posted 6 years ago

“I'm a disabled women who lives in a small block of flats I have lung and heart troubles which is why I do home delivery as my building has no lift and 54+ stairs to my front door on repeated occasions now tescos fail to deliver for no reason and I have to wait days for a refund disgusting treatment of the disabled”

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Posted 6 years ago

“I had last minute shopping for a party of 12 with kids. It was busy Saturday but got everything and good prices and fresh products. Good parking. Good staff.”

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Posted 6 years ago

“The service by a worker called Jill was above expectation. Pity other stores could not do the same”

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Posted 6 years ago

“Fabulous store. It was clean, lots of stock was available and the staff were super-friendly and able to help.”

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Posted 6 years ago

“I AM NOT HAPPY WITH THE STANDARD OF CUSTOMER SERVICE”

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Posted 6 years ago

“Tesco online delivery service is very good, if a product I ordered isn't available Tesco send an alternative and if I don't want to accept the it goes back to store. On the rare occasion a product is poor quality I send it back and my money is refunded without problems. The delivery staff are very helpful and pleasant and they are part of the reason I choose to shop with Tesco .”

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Posted 6 years ago

“I was over charged by over £20 for items I hadn't ordered. My order was also not complete with no subs and no explanation. Eventually sorted out, but not without NUMEROUS emails and me becoming more and more disgruntled.”

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Posted 6 years ago

“Clubcard scheme is an excellent reward scheme.”

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Posted 6 years ago

“I dont have girlfriend so at least I can buy food there”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews