“Recently I had to go into hospital for open heart surgery ,I was told to purchase suitable bra,s staff in Tesco were top class at helping me also stated that if it wasn't right I could change it no fuss just a very friendly face and a real lot of help Than you Tesco for your time and help , not been a young woman myself I got the best help I could possibly ask for ,a new customer of Tesco now I am”
“Unhappy. Do you know that Tescos own brand Toothpaste is made in RUSSIA!!!!!!! a bucket full of NOVICHEK in the mix and they could wipe out thousands in one morning WOW there's a thought for you Mr Putin”
“Great customer service they listen to their customers and provide for all dietary requirements such as gluten free. Other stores such as Aldi has forgotten these customers who are coeliacs as they want maximum profit however it is slightly shortsighted. Tesco’s listen to their customers and you can get nearly everything you require.”
“it took me a week and 5 service agents to find out that they do not have any delivery slots to Galway, Ireland. This wasted about 3 hours of my time - not impressed - don't advertise you deliver somewhere - when you don't !!”
“Decreasing choice of branded products results in greater and greater frustration. Today to add yet another lost product to the list 'All-bran' has disappeared from the shelves...not being replaced apparently.
The greatest frustration is the amount of copycat packaging of products that purport to be the equivalent of a well known branded product (and not the same quality by the way). The well known branded products are hidden away on the bottom shelves in very small numbers if they are even there! (try buying non-Tesco tinned veg for example) One good thing however is I at least have had the chance to revisit Morrisons on a more regular basis...so thats nearly £30 Tesco lost today because I got what I wanted from Morrisons and found some other products I would have normally bought at Tesco”
“Its a filthy dump and the flowers are all broken and not fresh and shelves are always poorly stocked and i brought a tuna pasta salad and spat it at the seagulls pasta was uncooked my nan worked in sainsburys and said they used to say to one another pick that rubbish up your not in tescos now!”
“I'm an autistic and physically disabled woman. The delivery driver agreed to put my black bin liners in the rubbish - then complained to his Manager, who contacted Social Services. I complained and Tesco's agreed that this was inappropriate and unreasonable, apologised and issued me with goodwill vouchers. As a result of my reasonable complaint, Tesco have blocked 'delivery' to my address - and without warning. I'm appalled at my breach of human rights and feel violated and discriminated against in my own home. This is a case of alleged direct and indirect disability discrimination.”
“We consistently have bad delivery service from Tesco. For this reason, we started ordering with a competitor who provides a spectacular service, however their availability is considerably more limited so when we are in a hurry we have to go back to ordering from Tesco for the same-day or next day slots. Yesterday was one of those days. We ordered in the morning for a 9-10pm slot. We received no calls, texts or emails regarding a change in time. At 10pm, we had not received our groceries; customer service closed at 10pm so we couldn't call anyone for assistance. At 11:20pm, just as I had finally given up, the phone rang and the driver indicated he was nearby. When I questioned why he was so late and why I had not been notified, he never apologised, never explained, essentially just acted as if was normal that he was almost one and a half hours late. When he finally came (10 minutes later), he still gave no apology. I am completely done with ordering from Tesco - even if I have to wait for three days for an available slot with a competitor.”
“Shopping delivery didn't arrive. Woke up to find a message on the answering machine left at 11pm explaining that it wasn't coming. Didn't receive a call back to reschedule. Called customer service and they can't deliver until tomorrow. Cancelled order and got money back. Have requested to speak to manager but not heard from them yet...”
“They didn't make me happy in the least. Grocery shopping on line is abysmal as site is slow, out of ate and certainly not user friendly - won't be doing it again.”
