Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm an autistic and physically disabled woman. The delivery driver agreed to put my black bin liners in the rubbish - then complained to his Manager, who contacted Social Services. I complained and Tesco's agreed that this was inappropriate and unreasonable, apologised and issued me with goodwill vouchers. As a result of my reasonable complaint, Tesco have blocked 'delivery' to my address - and without warning. I'm appalled at my breach of human rights and feel violated and discriminated against in my own home. This is a case of alleged direct and indirect disability discrimination.”

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Posted 7 years ago

“We consistently have bad delivery service from Tesco. For this reason, we started ordering with a competitor who provides a spectacular service, however their availability is considerably more limited so when we are in a hurry we have to go back to ordering from Tesco for the same-day or next day slots. Yesterday was one of those days. We ordered in the morning for a 9-10pm slot. We received no calls, texts or emails regarding a change in time. At 10pm, we had not received our groceries; customer service closed at 10pm so we couldn't call anyone for assistance. At 11:20pm, just as I had finally given up, the phone rang and the driver indicated he was nearby. When I questioned why he was so late and why I had not been notified, he never apologised, never explained, essentially just acted as if was normal that he was almost one and a half hours late. When he finally came (10 minutes later), he still gave no apology. I am completely done with ordering from Tesco - even if I have to wait for three days for an available slot with a competitor.”

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Posted 7 years ago

“Shopping delivery didn't arrive. Woke up to find a message on the answering machine left at 11pm explaining that it wasn't coming. Didn't receive a call back to reschedule. Called customer service and they can't deliver until tomorrow. Cancelled order and got money back. Have requested to speak to manager but not heard from them yet...”

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Posted 7 years ago

“They didn't make me happy in the least. Grocery shopping on line is abysmal as site is slow, out of ate and certainly not user friendly - won't be doing it again.”

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Posted 7 years ago

“They go out of there way to show you where then item your looking for. They feel so human. And not trained to be pleasant. 10 our of 10 for customer service. . .”

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Posted 7 years ago

“Cheap nuts”

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Posted 7 years ago

“My wife divorced me at a tescos.”

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Posted 7 years ago

“Tesco self service tills are so slow and need attention”

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Posted 7 years ago

“Poor customer service, staff and rude and have poor English I agree experience was awful”

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Posted 7 years ago

“Customer service is rubbish. Steadfastly refused to listen to my complaint, and gave me a load of "company speak". Truly abysmal.”

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Posted 7 years ago

“some fitty served me”

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Posted 7 years ago

“Tesco customer service skill need addressing very rude staff”

Helpful Report

Posted 7 years ago

“Categories jenny For companies jenny United Kingdom 3 Reviews 614 Reads 1 Useful Review of Tescodirect jenny 3 reviews We ordered two Earley sofa's and a foot stool from Tesco Direct earlier this year, it arrived late April delivered by people who told us "we haven't delivered sofa's before" the result the backs of both items damaged and one leg missing and a lot of stress and inconvenience. We contacted Tesco Direct immediately; they arranged for a replacement leg to be sent, asked for pictures of the damage and eventually compensated us as we couldn't face the stress of a refund or replacement! we really wish now we had opted for refund, within weeks the padding on the arms had started to slip and leave dips, it was very uncomfortable. We again contacted Tesco Direct to find they and the company who made the sofa's had gone out of business but they did agree to send a technician to inspect the damage and although it took some time to get him here he did make a thorough inspection, telling us that while it was not a design fault as such; it did need attention and he would recommend that a further rail be installed in each arm and the padding replaced. We heard nothing from Tesco for over two weeks, this was not a surprise since we have found that customer care at Tesco is a best spasmodic, with some customer care operatives being focused and pro active and others tossing customer queries like hot potatos! we eventually contacted them again to be told "no further action, it is not a design fault"! we have tried to explain that while it might not be a design fault it most certainly is a manufacturing fault since all four arms have deteriorated in the same way. Their only suggestion was that we contact the furniture ombudsman. Since the furniture is not suitable for the purpose intended and sinceTesco have been the ones to take our money we feel this is in direct conflict with our consumer rights. So; anyone who didn't get delivery and have had your money refunded, you have been very fortunate. Take this as a warning and spend you money anywhere but Tesco.”

Helpful Report

Posted 7 years ago

“Holly Sproston who works on customer service was so thoughtful and resourceful. Firstly huge thanks to the customer who returned my handbag to Tesco customer service desk, as I had left my handbag on a trolley in the underground car park. Holly checked my bag then went on Facebook and found my son and told him about my bag - I am recovering from breast cancer and obviously wasn’t concentrating! So very grateful- you are a credit to Tesco, Lichfield Staffs thank you”

Helpful Report

Posted 7 years ago

“Small tesco doesn't cater for old people who only want small quantities all large packets.no tesco crisps actually not many tesco items or value at all .not happy customer.”

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Posted 7 years ago

“I am not at all happy with Tesco's on-line shopping experience as the pages on their homewear products do not load properly. It was far quicker for me to go direct to the store to buy what I wanted.”

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Posted 7 years ago

“Did not turn up delivering my food, they said they called me 3 times but no missed calls on th phone. I will be changing to another supermarket!”

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Posted 7 years ago

“Angela Parr C-SD desk was very helpful to each and every member in our pottery class along withDianne Starkie they deserve a lot of credit as they go out of their way to direct us the best way they know how. Garry Pennington is alway happy and smiling when we enter Tesco Hindley branch we all like his humour and wit well done Garry Angela and Dianne”

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Posted 7 years ago

“A great shop never pushed or bothered just great stock and prices.”

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Posted 7 years ago

“The staff are rude and the latest tv ad about licking the telly is a disgrace tv,s can be static and tesco,s should know better .”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews