Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

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“some fitty served me”

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Posted 6 years ago

“Tesco customer service skill need addressing very rude staff”

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Posted 6 years ago

“Categories jenny For companies jenny United Kingdom 3 Reviews 614 Reads 1 Useful Review of Tescodirect jenny 3 reviews We ordered two Earley sofa's and a foot stool from Tesco Direct earlier this year, it arrived late April delivered by people who told us "we haven't delivered sofa's before" the result the backs of both items damaged and one leg missing and a lot of stress and inconvenience. We contacted Tesco Direct immediately; they arranged for a replacement leg to be sent, asked for pictures of the damage and eventually compensated us as we couldn't face the stress of a refund or replacement! we really wish now we had opted for refund, within weeks the padding on the arms had started to slip and leave dips, it was very uncomfortable. We again contacted Tesco Direct to find they and the company who made the sofa's had gone out of business but they did agree to send a technician to inspect the damage and although it took some time to get him here he did make a thorough inspection, telling us that while it was not a design fault as such; it did need attention and he would recommend that a further rail be installed in each arm and the padding replaced. We heard nothing from Tesco for over two weeks, this was not a surprise since we have found that customer care at Tesco is a best spasmodic, with some customer care operatives being focused and pro active and others tossing customer queries like hot potatos! we eventually contacted them again to be told "no further action, it is not a design fault"! we have tried to explain that while it might not be a design fault it most certainly is a manufacturing fault since all four arms have deteriorated in the same way. Their only suggestion was that we contact the furniture ombudsman. Since the furniture is not suitable for the purpose intended and sinceTesco have been the ones to take our money we feel this is in direct conflict with our consumer rights. So; anyone who didn't get delivery and have had your money refunded, you have been very fortunate. Take this as a warning and spend you money anywhere but Tesco.”

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Posted 6 years ago

“Holly Sproston who works on customer service was so thoughtful and resourceful. Firstly huge thanks to the customer who returned my handbag to Tesco customer service desk, as I had left my handbag on a trolley in the underground car park. Holly checked my bag then went on Facebook and found my son and told him about my bag - I am recovering from breast cancer and obviously wasn’t concentrating! So very grateful- you are a credit to Tesco, Lichfield Staffs thank you”

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Posted 6 years ago

“Small tesco doesn't cater for old people who only want small quantities all large packets.no tesco crisps actually not many tesco items or value at all .not happy customer.”

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Posted 6 years ago

“I am not at all happy with Tesco's on-line shopping experience as the pages on their homewear products do not load properly. It was far quicker for me to go direct to the store to buy what I wanted.”

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Posted 6 years ago

“Did not turn up delivering my food, they said they called me 3 times but no missed calls on th phone. I will be changing to another supermarket!”

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Posted 6 years ago

“Angela Parr C-SD desk was very helpful to each and every member in our pottery class along withDianne Starkie they deserve a lot of credit as they go out of their way to direct us the best way they know how. Garry Pennington is alway happy and smiling when we enter Tesco Hindley branch we all like his humour and wit well done Garry Angela and Dianne”

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Posted 6 years ago

“A great shop never pushed or bothered just great stock and prices.”

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Posted 6 years ago

“The staff are rude and the latest tv ad about licking the telly is a disgrace tv,s can be static and tesco,s should know better .”

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Posted 6 years ago

“Could not raise a smile during whole experience from start to end... very poor and disappointing service.”

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Posted 6 years ago

“Scan and Shop is great”

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Posted 6 years ago

“Staff are helpfull.. no queue.”

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Posted 6 years ago

“I would like to pass on my thanks to Mark in Tesco mobile Widnes. He was very patient when helping my elderly mum in law today and when she became a little unwell in the store he was fantasic. Great customer service thanks Mark”

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Posted 6 years ago

“The manager Gary at the Prestwich Superstore in Manchester needs to be retrained in customer service. He is cocky,immature and arrogant. On my last visit to the he was unnecessarily confrontational, shouting " Get out of my store" and " youre barred"”

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Posted 6 years ago

“I HAVE MY GROCERY SHOPPING DELIVERED BY TESCO. THE DELIVERY PEOPLE ARE GENERALLY FRIENDLY AND COURTEOUS. HOWEVER, TESCO'S PIES, PASTIES AND ROAST PORK SLICES ARE PRETTY ATROCIOUS. THE MEAT IN THE PIES IS VIRTUALLY INEDIBLE -- TOUGH AND CHEWY. WHAT MEAT THERE IS IN THE PASTIES IS MUCH THE SAME, AND I GENERALLY HAVE TO SPIT OUT BITS OF GRISTLE. NOT A PLEASANT EATING EXPERIENCE. THE PORK SLICES ARE OFTEN VERY POOR QUALITY AND I'VE HAD TO REQUEST A REFUND NUMEROUS TIMES. THE PROBLEM IS THAT I'M NOT SURE IT'S ANY BETTER IN OTHER SUPERMARKETS. THE MEAT PRODUCTS ARE MASS PRODUCED AFTER ALL, AND ALL THE BEST STUFF GOES TO THOSE WHO CAN AFFORD IT.”

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Posted 6 years ago

“Excellent customer service made me feel special”

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Posted 6 years ago

“They are very Friendly”

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Posted 6 years ago

“I'm a disabled women who lives in a small block of flats I have lung and heart troubles which is why I do home delivery as my building has no lift and 54+ stairs to my front door on repeated occasions now tescos fail to deliver for no reason and I have to wait days for a refund disgusting treatment of the disabled”

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Posted 6 years ago

“I had last minute shopping for a party of 12 with kids. It was busy Saturday but got everything and good prices and fresh products. Good parking. Good staff.”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews