Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's ALWAYS a bad experience if you have to go there cause you're in a hurry and too far from a competitor. The utter contempt they hold their customers in is reinforced by the latest TV ad, in which they advertise steak but warn us not to lick our television set in the belief that the picture might taste of steak. They really don't understand the concept of appreciating or respecting customers, do they ?”

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Posted 7 years ago

“Exellent service drivers very helpful”

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Posted 7 years ago

“Not even a thank you. This is not the first time I’ve experienced poor customer service at Tesco but this lady takes the biscuit. This has happened several times and is always with the same person and it happened again today. She never acknowledges me or smile and doesn’t even say thank you,she’s like that all the time towards me for some unknown reason. I’ve always been polite and courteous towards her and all I get from her is a blank stare into space and get told the amount I need to pay. She’s works at the Tulse Hill petrol station Tesco local, I don’t know her name, she’s a old grumpy lady that’s seen better days. I’m not asking for much from Tesco, a thank you every now and then would suffice but a won’t be holding my breath.”

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Posted 7 years ago

“Good service at till”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“I collected some points and able to use money off voucher on next purchase from that points. Also when buying more then 10 items in that shop they do the price match which makes the shoppong lot easier.”

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Posted 7 years ago

“My nearest tesco store is 30 mins away so i opt for their home delivery option and on every occassion i seem to get the same driver and he is extremely helpful and has fab customer service .”

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Posted 7 years ago

“Great deal well please”

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Posted 7 years ago

“Excellent customer service in the telephone sales department”

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Posted 7 years ago

“Great customer service.”

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Posted 7 years ago

“If I could give no stars I would. Ordered a present over a month and a half ago and every week they keep telling me it’s on its way when I ring them. The last time I rang them they said it was still not dispatched”

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Posted 7 years ago

“The quality of this store has been declining recently, with various products I've noticed being taken off the shelves permanently - including lighter/healthier products such as light condensed milk and eat lean protein cheese. Despite this, the staff are friendly, helpful and knowledgeable about products the store does still stock.”

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Posted 7 years ago

“Very rude and unprofessional response when I asked for a 10p bag( turned her face otherside and said take this in a very rude way ) . Very disappointed I came very happily after finishing my work on the way to home but that shopping experience made me really upset because of the self service assistant’s (Charlotte (this was the name on her name badge) very unprofessional service at Jarman park Tesco at Hemel Hempstead. I’m not going to stop shopping in there because of a one Silly customer assistant but definitely not if I want to go home happier or maintain a good mood. Also I have to mention I rarely see a bad assistant like her in this store and the rest of all are kind, polite, & very freiendly towards me whenever I’m there for shopping by myself or with my family.Thank you for them..”

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Posted 7 years ago

“Made every effort to find me a item that I couldn't find Excellent customer service!”

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Posted 7 years ago

“Bad. Tesco at whim fell way gravesend been shopping there since open spend 200 plus a week no more every time I go over in summer no beer or wine in fridges come on its summer gone over afternoon 2 o'clock beer not in fridge complain resent to other shop as usual went back 7 o'clock today told staff beer still in crates they laugh ed last summer has hapened about six times in crates out back stacking shelves with toilet rolls and tins management terrible no more I”

Helpful Report

Posted 7 years ago

“My problem was with the customer service department! Beware of any phone numbers on, 'certain' guarantee phamplets. The one I first used, was a premium number, Tesco will argue , all their phone numbers are "free phone". Not impressed at all !!”

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Posted 7 years ago

“Better selection of vegan products than most supermarkets. Thanks Tesco.”

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Posted 7 years ago

“Knaresborough high street Tesco... a staff member called Garry. What a wonderful employee he is. He made each customer interaction personal and I saw so many smiles and heard lots of laughter. When it was my turn, he was lovely. Whenever I’ve been into this store and I’ve seen him working, his customer service is incredible and deserves the acknowledgement.”

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Posted 7 years ago

“Great customer service.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews