Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order grocery home deliveries from Tesco quite frequently and their delivery drivers always go out of their way to ensure everything is tickety-boo!”

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Posted 6 years ago

“Knowledgeable staff”

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Posted 6 years ago

“All the products that i put in my basket were on offer. Easy to order”

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Posted 6 years ago

“I always find my shopping at Tesco a very nice experience. Love the variety and the easy to navigate isles.”

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Posted 6 years ago

“Cumparaturi si motorina”

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Posted 6 years ago

“Quality, price and friendly staff”

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Posted 6 years ago

“I ordered online, it said 3-5 days for collection and was ready in 3 days. I'll be really sad when Tesco direct closes in July.”

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Posted 6 years ago

“Helpful staff and quick to approve sale on self serve machines.”

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Posted 6 years ago

“Prompt sevice and easy to deal with”

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Posted 6 years ago

“Seem to now have a policy of buying with shorter dates and then moving said rubbish onto their online customers. Sick of receiving goods which have a couple of days on resulting in me having to go shopping. What is the point in shopping online if I have then make a special journey to a supermarket afterwards to replace things? When you call their customer service they are like a programmed robot, and politeness which comes across in a sarcastic manner. They clearly couldn't care less when I told them I would shop elsewhere, or was annoyed. I just got the generic 'ok, SIR, that is your right to do so. Yes, Thankyou. Can't wait to read about them closing down to be honest. Wouldn't come as a surprise.”

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Posted 6 years ago

“Has lot of daily use option.”

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Posted 6 years ago

“Got a very good deal on a good lawnmower, only £20 after doubling club vouchers.”

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Posted 6 years ago

“I was not happy with them but finally the situation got resolved i have severe learning disabilities and normally i am impresssed with tesco so that is why i have put that many stars but i got stressed today because of a misunderstanding so tesco say i can not shop with them i do get my words out wrong and because of my condition i sometimes sound angry i am very sorry”

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Posted 6 years ago

“My delivery driver was very helpful and smiley😃”

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Posted 6 years ago

“I ordered a big delivery from Tesco on a Saturday at 3pm, when I returned after a week of half term vacation with nothing in my fridge. The delivery was due between 3-4pm when I got a call that my credit card was not going through. When I called them back after 5 minutes they said it was a mistake on their end and it had gone through already. They took no credit card details from me. Then I got a text from their driver that the delivery will be 20 minutes late and will arrive at 4.20pm. Till 5pm no one came. I called them a few times being put on hold for over ten minutes. Then a lady picks up and says she doesn’t know where my order is. She spoke to the store who couldn’t confirm anything till 7pm. They had charged my card but would tell me whether delivery would come or not. Being a family of 5 I told her that I would need to call a takeaway. She send me compensation for a e voucher of £15 for my next shop on Tesco. The delivery came much after 7pm. At 5.30pm being hungry I ordered a takeaway costing me £43.33 for 5 of us. Tesco customer care emailed me after 2 days that they wouldn’t refund me the take away I ordered. I had registered to 6 month plan to weeks ago costing £6.99 a month. I told them I am quite disappointed I had to pay for takeaway due to their fault and hence won’t be ordering with them anymore and hence won’t be using the delivery saver or e voucher. They said they would still charge me for full £6.99 of 4 week delivery charge even though I used 2 weeks out of it, won’t refund takeaway cost and the voucher they gave would only be available online shopping. Offcourse as they cancelled my delivery saver 2 weeks prior and charged me for 4 weeks giving me an e voucher was senseless. And why would I order on such a horrible service again??? Ridiculous. Zero rating and I am thinking of writing to consumer courts”

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Posted 6 years ago

“sent a grocery order which is very easy to fill in and lots of selection and good prices the delivery was as planned and on time. One item they did not have so refunded the card that paid for the order. Easy peasy.”

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Posted 6 years ago

“The driver was running late. I got a text to say so. When he arrived he was sincerely apologetic. He carried the shopping in kitchen and helped me unpack gave amazing customer service on leaving again apologetic”

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Posted 6 years ago

“Pleasant staff very helpful.”

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Posted 6 years ago

“Recently tried the 2 can dine for £10 deal and was very impressed with the produce. I will be trying them again!”

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Posted 6 years ago

“rude staff”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews