Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff”

Helpful Report

Posted 7 years ago

“i was happy shopping online till today, picked groceries booked a slot and tried to pay, till it came to the cookies, i do not agree with the use of them. The placement forced me to shop else were. if you move the cookies i will shop come back”

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Posted 7 years ago

“prices always increasing”

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Posted 7 years ago

“Subsitute items when ordering online for food are always bigger or better”

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Posted 7 years ago

“Good quality food at good prices”

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Posted 7 years ago

“Great choice of food at good price 1”

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Posted 7 years ago

“I hav shopped with tesco for 40 years in store and online now as I am housebound and disabled on a recent delivery I had delivered 3 items were 5 days out of date this was fresh cooked meats and fresh chicken breast which was out of date on the day of delivery (which was charged at full price ) I rang customer service who were very good who informed me the store manager would phone me after waiting 4 days and being prompted by service customer man I got a call from a very rude man who practically called me a liarer in that moment I put phone done my biggest regret is my daughter who noticed out of date items threw them away other wise I would hav contacted trading standards I and my family will never shop with tesco again loyalty doesn’t mean anything for tesco”

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Posted 7 years ago

“I order grocery home deliveries from Tesco quite frequently and their delivery drivers always go out of their way to ensure everything is tickety-boo!”

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Posted 7 years ago

“Knowledgeable staff”

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Posted 7 years ago

“All the products that i put in my basket were on offer. Easy to order”

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Posted 7 years ago

“I always find my shopping at Tesco a very nice experience. Love the variety and the easy to navigate isles.”

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Posted 7 years ago

“Cumparaturi si motorina”

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Posted 7 years ago

“Quality, price and friendly staff”

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Posted 7 years ago

“I ordered online, it said 3-5 days for collection and was ready in 3 days. I'll be really sad when Tesco direct closes in July.”

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Posted 7 years ago

“Helpful staff and quick to approve sale on self serve machines.”

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Posted 7 years ago

“Prompt sevice and easy to deal with”

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Posted 7 years ago

“Seem to now have a policy of buying with shorter dates and then moving said rubbish onto their online customers. Sick of receiving goods which have a couple of days on resulting in me having to go shopping. What is the point in shopping online if I have then make a special journey to a supermarket afterwards to replace things? When you call their customer service they are like a programmed robot, and politeness which comes across in a sarcastic manner. They clearly couldn't care less when I told them I would shop elsewhere, or was annoyed. I just got the generic 'ok, SIR, that is your right to do so. Yes, Thankyou. Can't wait to read about them closing down to be honest. Wouldn't come as a surprise.”

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Posted 7 years ago

“Has lot of daily use option.”

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Posted 7 years ago

“Got a very good deal on a good lawnmower, only £20 after doubling club vouchers.”

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Posted 7 years ago

“I was not happy with them but finally the situation got resolved i have severe learning disabilities and normally i am impresssed with tesco so that is why i have put that many stars but i got stressed today because of a misunderstanding so tesco say i can not shop with them i do get my words out wrong and because of my condition i sometimes sound angry i am very sorry”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews