Name: Tesco Direct
Rating: 3.24

“Avoid Avoid and Avoid! I ordered a delivery for the next morning between 7 and 8am and it never turned up. I have a 3 year old who was expecting her breakfast. I called the store over 3 times and all i got were different call centers. They had me on hold for hours because the stores line was apparently busy. After finally getting through to them they reported back telling me that they attempted to knock at my door and call my phone. I had not receieved any phone call or a knock at thr door and if i so happened to of not heard them knock then atleast leave a note behind except nothing was left behind . At 12.35pm they then said they cannot deliber until tomorrow. I asked for a refund i had to wait a further 20 mins for this and they said i would get the refund in 3 -5 working days. As a single mum and a student i was very upset to hear this as i had no money left to do some emergency shopping and my daughter hasnt yet had her breakfast. You dont actually ever get to communicate with the store only call centers in scotland so these people have not a care in the world they just pretend to care , but really they are nothing to do with tescos and they are just recieving all of the complaints for them. This is now the worst company i have ever dealt with . Be sure i will never order from tescos again. Up till now no email , text or note to apologise or organise another delivery or even what will happen next with my money. Absolutely nothing i am just outraged at the lack of communication. This company should not be allowed to take peoples money before the delivery.”

Helpful Report

Posted 6 years ago

“Avoid Avoid and Avoid! I ordered a delivery for the next morning between 7 and 8am and it never turned up. I have a 3 year old who was expecting her breakfast. I called the store over 3 times and all i got were different call centers. They had me on hold for hours because the stores line was apparently busy. After finally getting through to them they reported back telling me that they attempted to knock at my door and call my phone. I had not receieved any phone call or a knock at thr door and if i so happened to of not heard them knock then atleast leave a note behind except nothing was left behind . At 12.35pm they then said they cannot deliber until tomorrow. I asked for a refund i had to wait a further 20 mins for this and they said i would get the refund in 3 -5 working days. As a single mum and a student i was very upset to hear this as i had no money left to do some emergency shopping and my daughter hasnt yet had her breakfast. You dont actually ever get to communicate with the store only call centers in scotland so these people have not a care in the world they just pretend to care , but really they are nothing to do with tescos and they are just recieving all of the complaints for them. This is now the worst company i have ever dealt with . Be sure i will never order from tescos again. Up till now no email , text or note to apologise or organise another delivery or even what will happen next with my money. Absolutely nothing i am just outraged at the lack of communication. This company should not be allowed to take peoples money before the delivery.”

Helpful Report

Posted 6 years ago

“Delivery of washing machine was fast and on time. Sadly when we unpacked the machine we noticed a fault. An engineer was sent out who agreed a replacement. 9 days later I am still waiting for Tesco direct to resolve the issue. I have called Tesco direct no less than 12 times. Absolutely awful service. I am so angry and frustrated that I have a broken washing machine and they still have my money and haven't sorted a replacement.”

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Posted 6 years ago

“The best super market in the town”

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Posted 6 years ago

“Good pleasant assistants .nothing too much trouble. Cheap food”

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Posted 6 years ago

“Great customer Service My Compliments are for the staff at yardley B25 The staff always help to the highest of standards, amazing staff , particularly Lorraine and the Pharmacist on Duty the day I visited , 30th May 2018. Excellent Service by wonderful Staff.”

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Posted 6 years ago

“Offer next day delivery on most items. Helped us complete the surprise bedroom makeover for my daughter.”

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Posted 6 years ago

“Great prices and great deals”

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Posted 6 years ago

“Our Colchester Hythe store is usually very well-stocked, and I always go there for my fish. Plenty of blue-badge parking, and I have had only one disappointing purchase - and that wasn't the fish!”

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Posted 6 years ago

“Argosy Harp CSC paisley rd west Glasgow would like to thank Andy manager at Tesco filling station Paisley Road West for his very kind donation to our fund raising night we are very grateful for you're contribution”

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Posted 6 years ago

“Really competitive price and fast delivery of item, even to a different address as it was a present.”

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Posted 6 years ago

“Easy to pay”

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Posted 6 years ago

“Your clowne store chesterfield. Visited yesterday first time half of the shelves empty. Only one sushi left no size 18s in most of womens clothing as sold out. A very poor standard wont go back to this store shelves should be well stocked midday. However newquay tesco express would have got 5 stars.”

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Posted 6 years ago

“TOTALLY DISCRACEFULL EXPERIENCE WHILST RINGING TESCO CUSTOMER SERVICES IN GLASGOW, THANK GOD THERE ARE BETTER SUPERMARKETS OUT THERE THAT ARE HAPPY TO HELP”

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Posted 6 years ago

“Fair pricing and well presented store with friendly store staff ! Can always find what i want in there.”

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Posted 6 years ago

“I would have given a Zero rating if I could have. Despite having waited over two weeks for the delivery date and having intentionally taken time out to wait all day at home for the delivery, it just didn’t show up and no one at Tesco could tell me why not, where it was or when it was coming. I’d even had a call the day before from the courier confirming that they were coming - liars. As for Tescos Tracking System it was next to useless with ‘dispatched’ being the only insight I could get - very helpful NOT. Customer Service staff were pleasant but couldn’t even contact the courier other than by email and despite promising a call back no call received. I now have no idea if or when my delivery will take place. I thought ordering online would be easier, I wish I’d just gone to a shop. This is absolutely the last time I order anything from Tesco Direct.”

Helpful Report

Posted 7 years ago

“Their click and collect service is good enough but it’s oh so frustrating that EVERY time I use the service the make substitutions and invariably I miss out on great offers and deals and get palmed off with a rubbish alternative that either costs more, contains less or is of inferior quality.”

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Posted 7 years ago

“I have ordered a Smart Bladeless fan for £39.98 as it was advertised on the online shop.when I collected my order I found it funny because I found a "Samosa" maker inside. Later I figured it out that they have made a initial pricing mistake on the Fan , so instead sending the fan they cheekily sent me another item for the price that I've paid to cover up their mistake. I went to the customer service desk to return the wrong item they sent me and get my original order replaced. I was put on phone and then the person i spoke on the phone secretly said something to the staff after asking the instore staff to walkaway from me.eventually i was forcefully made to return the wrong item and was cheekily refunded.Immediately i found the original fan that i ordered available on the Tesco direct online shop of the double the price i've paid. absolute frauds. rather i would have happy if a manager sorted me out or if they been honest and given me a substitute or given me the original order for the price i've paid considering my consumer rights.even after makinf so many escalations to the Tesco customer services i haven't had any response about this so far. i would have had a stress free purchase if i did online purchasing from another place. waste of time and deception.”

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Posted 7 years ago

“I will never buy from you again No help what so ever don't update details deliver to any address then say not there problem Absolute disgusting”

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Posted 7 years ago

“In store they did not have the bikini briefs to match the top. "Buy the top now and order briefs on line" we were advised.....so we did. E mail on the Sunday said " dispatched and will be in store Monday (the following day)..great! Monday : E mail says item dispatched and with courier. Monday: Text message says there has been a problem with delivery Tuesday; NOTHING - so called Customer services who told me that the delivery driver had waited at the store for 2 minutes but no-one was available to sign for delivery!! (must be 200 people in store). But I was promised it woud be there Wednesday. Wednesday: NOTHING - so called again and was told it would be deivered Thursday. Thursday: NOTHING - E mail from customer services after a complaint agreed the service was "farcical" !!!!! Thursday afternoon: Gave up all hope as no-one knew where the parcel was or when it would be delivered........SO CANCELLED. Joke of a service and would never ever use again.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews